Fastmail @Fastmail
Better email, calendars, and contacts. Fast, reliable email hosting for you or your business. The leading independent email service since 1999. fastmail.com Joined October 2009-
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@sunjaydixit Hi Jay, we understand your frustration. We’ve flagged your ticket as urgent with Tier 3 and have also highlighted your concerns. We appreciate your patience while the team investigates this.
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@sunjaydixit In the meantime, our Tier 2 team is happy to assist if you'd like to share the details they requested so we can better understand how to replicate the issue.
@sunjaydixit Responses from Tier 3 definitely do take longer, as there are fewer people with their particular expertise, and the subject matter of Tier 3 tickets generally is much trickier and requires more investigation. We've made sure your ticket has been flagged as urgent.
Resolved: This incident has been resolved. Access to our services have been restored for affected customers. No mail has been lost, and we don't anticipate further issues. fastmailstatus.com/cmt928hrt00gr0…
Monitoring: We expect the service to be restored for affected users, and we are currently monitoring closely. fastmailstatus.com/cmt928hrt00gr0…
Investigating: A small number of users are experiencing issues with accessing Fastmail service. We are currently investigating this incident. fastmailstatus.com/cmt928hrt00gr0…
@GraemeDavis Hello Graeme! Some customers are indeed experiencing interrupted access to Fastmail services. We're looking into it, and we'll keep you posted via fastmailstatus.com.
@oliverdunk_ @BronGondwana Hello Oliver! Can you please file a ticket with our support team? A support agent will be happy to speak with you more in-depth about your question. fastmail.com/support
Data resilience comes down to a principle our CEO, @BronGondwana, wrote over ten years ago: the primary copy is gold. Back it up, replicate it. In April, it got tested. A bug wiped mailboxes for 8 accounts. Backups brought it all back. fastmail.com/blog/data-resi… #Fastmail #Cyrus #BetterEmail
@macleginn Hello! Can you please contact our support team so we can look into this for you? fastmail.com/support
@JangoCG Hello! We currently don't offer this feature, but we've documented your interest with a feature request. Thanks for letting us know this would be useful to you!
@KookySurf Hello! Fastmail support is available 24*7. If you need any assistance from us, kindly reach out to our support team, and we will be happy to help. fastmail.com/support
@Thesteiner23 Hello Adam, It looks like we've shared an update on your ticket. We appreciate you for reaching out!
@Thesteiner23 Hello Adam! It looks like we have sent an update to your support ticket. If you go to fastmail.com/support, log in, and click "View tickets," you'll be able to see the response.
@vreemdetijden Thank you! We really appreciate your trust and support.
Email with an EU home is here. Fastmail data can now live primarily on our own servers in Amsterdam. Already with us? Switch in your settings. New? Pick your region at signup. No extra charge. Details from Bron, our CEO: fastmail.com/blog/fastmail-… #Fastmail #DataResidency
We’re hiring! 🎉 Join the Fastmail support team and help make email better for people all over the world. If you love solving tricky technical problems, writing, and helping others, we'd love to hear from you. Apply here: fastmail.com/jobs
@emakon Hello! Could you please contact our support team at fastmail.com/support so we can take a closer look at this for you?
@josh_fyi Thank you so much for the kind words and for recommending us!
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