Johann Diaz @ServiceMgt
Service leadership expert exCOO of 30+ years. Coaching business leaders in how to transform their companies to deliver outstanding profitable service-led growth service-revolution.com United Kingdom Joined September 2009-
Tweets585
-
Followers97
-
Following79
-
Likes78
Johann Diaz retweeted
Study proves the value of good phone greetings dlvr.it/TTHZ4D
0
1
0
0
0
View Details
Johann Diaz retweeted
Study proves the right way to greet customers dlvr.it/TNm0rd
Johann Diaz retweeted
Training plan for Managing Customer Expectations dlvr.it/TJqmF5
Johann Diaz retweeted
Training plan for Serving Internal Customers dlvr.it/TJ6XBS
Johann Diaz retweeted
AI Transformation in ITSM Requires a Bigger Vision dlvr.it/THWTbx
Johann Diaz retweeted
Understanding the Iceberg Issue in Customer Service dlvr.it/THPQl0
Johann Diaz retweeted
30 Free IT Ticket Templates for IT Service Desks dlvr.it/THP9ZY
Johann Diaz retweeted
ITSM Trends for 2025 dlvr.it/THN33r
Johann Diaz retweeted
CMDB vs. Asset Management – What’s the Difference? dlvr.it/THGFhP
Johann Diaz retweeted
The State of AI in ITSM 2025 dlvr.it/THD26k
Johann Diaz retweeted
2025’s Hot ITSM Topics dlvr.it/TGqxQv
Johann Diaz retweeted
Train customer service skills faster with 5-5-5 dlvr.it/TGlWh4
Johann Diaz retweeted
Network Monitoring Tools for ITSM Pros: Device42, PRTG, and SolarWinds dlvr.it/TGj7Rx
Johann Diaz retweeted
10 Key ITSM Principles and Best Practices dlvr.it/TGc2cf
Johann Diaz retweeted
10 Common Challenges in Integrating DevOps with ITSM and How to Overcome Them dlvr.it/TGYnFv
Johann Diaz retweeted
ITOM vs. ITSM – Key Differences to Know dlvr.it/TGSB3F
Johann Diaz retweeted
Machine Learning Ethics in ITSM dlvr.it/TGPHbv
Johann Diaz retweeted
ITSM24: Key ITSM Learnings dlvr.it/TGGCFw
Johann Diaz retweeted
Training Plan for Phone-Based Customer Service dlvr.it/TGBJSY
Johann Diaz retweeted
8 IT Asset Management or ITAM Best Practices dlvr.it/TG7wW4
MLE Systems Pvt Ltd @MLESystems12
1 Followers 47 Following MLE Systems is a trusted technology partner specializing in innovative IT solutions tailored to meet diverse business needs. ServiceNow Partner
Rossie S @Chacriffitsxh
611 Followers 5K Following Let's welcome every beautiful day. I like to run first thing when I wake up.
Adam Aftergut @aaftergut1
126 Followers 1K Following Principal at West97 Marketing (https://t.co/5U6wXTRWFg) | https://t.co/yuc6MltzTK
Thoashen @thoashen70903
9 Followers 1K Following
Amada @Amadaooo
15 Followers 80 Following If we want to get good things We must know how to give good things to others first.
It's Value (www.itsva... @ItsValue
440 Followers 4K Following Your IT-finance partner in the digital transformation process, supporting you to improve grip on IT costs, quality and performance and deliver business value
TINventures @TINventures
651 Followers 3K Following We champion young social entrepreneurs, mentoring them on a dynamic business innovation pathway to successfully launch and scale their business #powerofpurpose
R “Ray” Wang 王�... @rwang0
145K Followers 101K Following @ConstellationR #CEO @DisrupTVShow 2X BestSelling Author @HarvardBiz Keynoter #Futurist Provocateur #EDM #DJ #Foodie #SVLife #TaiwaneseAm🇹🇼🇺🇸
AutomatePro @Autotestpro
152 Followers 432 Following ✨Intelligent Test Automation, DevOps and Documentation✨💲Reduce platform upgrade costs by up to 80% ⌛️Accelerate upgrades to under 24 hours
ServiceNow PhishBait @phishbaitnow
128 Followers 1K Following PhishBait - the only phishing email simulator in ServiceNow
poweye @poweye_uk
118 Followers 815 Following The Knowledge Of Power #ITOM #AIOps #ITSM #ITSM19 #PowerCut #PowerCuts #TheKnowledgeOfPower #ServiceNow #ITOM #AIOps
Scott Robinson @scotthrobinson
83 Followers 397 Following Working for Milestone Technologies as the Sr. Director of ServiceNow Business Development. Trying to help clients take work out of email
Zach Duncan @zdub2010
2K Followers 4K Following AE at CTG Fed. Co-Lead for #atlvmug. Free thinker. Outgoing and open-minded. Well read. Add me on LinkedIn: zdub2010
Smoke @activ8ed
102 Followers 375 Following Secure your Web3 domains at https://t.co/xoIMkVI8gk. Follow @decentraplaceHQ + check out my Web3 Domain Portfolio at https://t.co/BpP8DqST0F
KinsfolkTech @KinsfolkTech
94 Followers 443 Following Kinsfolk is an IT consultancy and infrastructure services company, dedicated to helping organizations adopt digital transformation and drive growth.
ritaa @ritaa32440626
61 Followers 4K Following
Balaji Gurunathan @balajig
205 Followers 2K Following ...an ordinary, natural n simple human being :-)...
Sandra Karen @SandraK44387120
5 Followers 147 Following
Jagan @JaganServicenow
25 Followers 303 Following
Clare Diaz @Clarebear2508
19 Followers 106 Following
Tech Publisher @TechPublisher1
628 Followers 498 Following The proud publisher of some exciting new titles spanning Cyber Security, IT Service Management and Telehealth
NOW Legend @servicenowhero
628 Followers 2K Following A ServiceNow developer getting stronger by the business rule. (not affiliated with servicenow)
Abdou khan @Abdoukhan14
16 Followers 791 Following
Hichem Guemiri @HichemGuemiri
818 Followers 2K Following #Speaker | #Author | #CEO @TheDancingLions #Tribe #ServiceNow
Matthew Phipps @nownextl8er
25 Followers 76 Following Just doing the right thing and trying to have fun! Committed father, son and brother. A geek and a nerd hence I'm at @servicenow
Andy Bailer @andybailer
845 Followers 3K Following Director of Strategic Accounts @Tanium; Alum of @MiamiUniversity and @BUQuestrom; Living in Boston, MA.
Damien Davis @damiendavis
3K Followers 478 Following Suicide Awareness campaigner in memory of my brother, Kieran. I also tweet about craft beer, Tottenham Hotspur FC, ServiceNow, music and photography
Michael Getz @michaelsgetz
49 Followers 171 Following Experienced IT Architect and Leader, @ServiceNow, Youth Sports Coach, Passionate Baseball Fan, Avid Golfer, Husband, Dad. Views are my own.
Nigel Beane @NigelBeane
323 Followers 408 Following
KESDEE Inc. @KESDEE
454 Followers 2K Following KESDEE's financial e-learning catalog consists of 750 accredited e-Learning courses on topics like Banking, Finance, Accounting, Insurance, & Risk Management.
Sentio Solutions @SentioSols
524 Followers 4K Following Recruiting for those that help businesses improve their core functions. SaaS specialists (#Workday, #OracleCloud & #SuccessFactors) for Human Resources/ Finance
Andrew Smith @DigitisedDebate
1K Followers 3K Following Sales & Marketing for #ITSM #ITOM #ESM, #SIAM and #CX - things to transform a company. Works @4me, contributes @ServiceMuse
Orry @2B_orry
288 Followers 829 Following The happy chatty person with a passion for continued improvement... Opinion and views are my own!
Sean Barrins @sbarrins
274 Followers 395 Following Football fan, foodie, dog lover, and always taking photos. We all must contribute to cleaning up the damage we're causing to our planet & ecosystems around us.
Alex Dyer @alexgdyer_
86 Followers 231 Following Professional Services Director @CranfordGroup Resource Services, Provision of the Best People in ServiceNow, SIAM, ITSM & AWS.
Nathan McDonald @venhalcyon
229 Followers 531 Following IT Service Management professional with far too many hobbies to list! Any opinions shared are my own. May the Force be with you.
Infocenter @InfocenterIO
715 Followers 7K Following 2024 ServiceNow Partner of the Year 🥇 | PLAN, BUILD, MANAGE™ ServiceNow with Infocenter | ServiceNow Elite Partner
Marigona @marigonapalushi
16 Followers 262 Following
Adarma @adarma_security
1K Followers 2K Following At Adarma we exist to protect the promise of cyber resilience, enabling a safer and more sustainable digital future for our communities across the world.
Special Needs Jungle @SpcialNdsJungle
39K Followers 9K Following #SaveOurChildrensRights Parent volunteers writing about all things #SEND. Telling it like it is & how it should be since 2008 Independent strategic advocacy
Antony Bourne @AntonyBourne
592 Followers 131 Following Senior Vice President - Industries @IFS. Interested in enterprise software and industry best practices. Event speaker. Opinions are my own #forthechallengers
Vawns Murphy @vawns
925 Followers 817 Following Irish, mum and ITSM fan girl. #ITSM #WomenInTech #Feminism. Dublin - Basingstoke, She/Her. 🇮🇪 🇪🇺 All tweets my own.
Live Traffic - M25 @Traffic_M25
75K Followers 1 Following Live #M25 traffic information updated every 5 minutes by @MotorwayCameras - SEE the traffic, live CCTV images @ http://t.co/xQQta8vJRK
National Highways: So... @HighwaysSEAST
127K Followers 83 Following OFFICIAL FEED. Live traffic info on England’s motorways + major A roads. 🆘 In an emergency: phone 999 General enquiry: phone our contact centre 0300 123 5000
National Highways: Ea... @HighwaysEAST
77K Followers 62 Following OFFICIAL FEED. Live traffic info on England’s motorways + major A roads. 🆘 In an emergency: phone 999 General enquiry: phone our contact centre 0300 123 5000
Kate Tarling @kateldn
4K Followers 2K Following Author of The Service Organization. I help large orgs deliver better services at scale, through training, teaching, advice and consultancy.
Greg Jackson @g__j
43K Followers 2K Following Founder https://t.co/AnSgt1hkyV Customer issues: email greg at https://t.co/AnSgt1hkyV for best response Blog at https://t.co/SQplcngLfz
Vala Afshar @ValaAfshar
956K Followers 170 Following Chief Digital Evangelist @Salesforce | Bestselling Books: BOUNDLESS 2023, AUTONOMOUS 2025 | Columnist: @ZDNet | Podcast: @DisrupTVShow
R “Ray” Wang 王�... @rwang0
145K Followers 101K Following @ConstellationR #CEO @DisrupTVShow 2X BestSelling Author @HarvardBiz Keynoter #Futurist Provocateur #EDM #DJ #Foodie #SVLife #TaiwaneseAm🇹🇼🇺🇸
Crawford Del Prete @Craw
7K Followers 743 Following Sr. Advisor at PSG Private Equity; Former President of International Data Corporation (@IDC) - opinions are mine
Julie L. Mohr @JulieMohr
756 Followers 409 Following Principal Analyst in IT Operations @Forrester Avid DIYer and sports fanatic.....Tweets are my own
Sasha Wight @_sashatweets
298 Followers 378 Following MD & Employee Experience Lead @ wrkflow | Asia - Dog Mother, People Geek & #EX Enthusiast 🌟
Paul Hardy @PaulHardyUK
1K Followers 229 Following Surfer, Skateboarder and #ServiceManagement thought leader, driving #innovation at @ServiceNow
Gartner @Gartner_inc
425K Followers 23 Following We deliver actionable, objective business and technology insights. Community guidelines: https://t.co/YoE73lYEBj
Serviceware_Internati... @Serviceware_Int
1 Followers 0 Following
SERVICEWARE @serviceware
193 Followers 25 Following Enterprise Service Management - IT Financial Management - IT Service Management - Knowledge Management - Resource Management - Process Management
Tech Publisher @TechPublisher1
628 Followers 498 Following The proud publisher of some exciting new titles spanning Cyber Security, IT Service Management and Telehealth
Jimmy Fitzgerald @Fitzgerald_JM
815 Followers 579 Following CEO at @PaddleHQ. Tweets on #SaaS, #RevenueGrowth, #HighPerformanceTeams
Bill McDermott @BillRMcDermott
59K Followers 257 Following Owned a deli as a kid, got my big break @Xerox, transformed @SAP, now leading @ServiceNow. Relentless optimist. Devoted to family, friends & a better world.
Adriana (Andi) Karabo... @AndiKaraboutis
4K Followers 730 Following Global board leader shaping digital, tech, and AI.
Damien Davis @damiendavis
3K Followers 478 Following Suicide Awareness campaigner in memory of my brother, Kieran. I also tweet about craft beer, Tottenham Hotspur FC, ServiceNow, music and photography
theCUBE @theCUBE
20K Followers 6K Following Unparalleled insights from the smartest people in #EnterpriseTech. Extracting the signal from the noise since 2010. Get our podcast at https://t.co/3M4ykPrtzb
Nathan McDonald @venhalcyon
229 Followers 531 Following IT Service Management professional with far too many hobbies to list! Any opinions shared are my own. May the Force be with you.
CapgeminiUK @CapgeminiUK
10K Followers 664 Following News from Capgemini UK. Learn about our people, projects & career opportunities. Insta: @Capgemini_UK Clubhouse: https://t.co/e97CGuMx3o…
CIO.com @CIOonline
172K Followers 4K Following The voice of IT leadership. Provides expert analysis, strategy, and advice for #CIOs, #technology leaders and executives.
Prof B Buchanan OBE F... @billatnapier
12K Followers 5K Following Professor of Cryptography. Serial innovator. Believer in fairness, justice & freedom. Based in Edinburgh. Old World Breaker. New World Creator. Building trust.
Becky Straker 🇺�... @BecStraker
521 Followers 912 Following Director of International Comms at Confluent. Wife, mum of two and sports enthusiast 🏏 🎿🏸 Views expressed are my own.
Andrew Bates @andyjpbates
191 Followers 245 Following Technology Enabled Transformation, Programme Leadership @[email protected]
aka Mat-Moo @MatAugier
365 Followers 545 Following Matthew Augier {{Developer}} https://t.co/iUJDOMkX3x https://t.co/J9TWE7vfcZ
Ben Harden @benjaminhharden
2K Followers 3K Following Data & Analytics Practice Leader at CapTech Consulting. Tweets about #Analytics, #DataEngineering, #DataScience, #DataGovernance, and #MachineLearning
Samuel Hall @CharlieHSamuels
2K Followers 707 Following Brand, Corp & Employee Storyteller. Family man. Personal tweets: 🧑🍳🏟🛫💻🎿 All views are mine
Buffer @buffer
916K Followers 54K Following Your social media workflow in one place ✨ Scheduling, publishing, analytics & content planning. This account is managed by real humans. 💙
Kriti @sharma_kriti
8K Followers 1K Following CEO IFS NexusBlack | Past: CPO, LegalTech @thomsonreuters | Board Member @rightmove | TED speaker
Computacenter Service... @TeamUltraLtd
624 Followers 375 Following We help clients increase speed, efficiency and innovation of key business services that improve the employee and customer experience. Elite @ServiceNow partner.
Bob Evans @bobevansIT
14K Followers 9K Following Creator of #CloudWars · Keynote speaker · Analyzing and writing about digital business, innovation and strategy
Swift Social @swftsocial
2K Followers 2K Following The easiest way to manage your social. Discover engaging content, grow your audience, make social simple. Sign up today https://t.co/a372W6nTcs
Henley Business Schoo... @HenleyBSchool
8K Followers 683 Following A truly international business school which aims to provide an excellent learning experience. Proud to be triple accredited over 20 years.
ᴊᴀꜱᴏɴ ᴡᴏ... @jason_wojahn
1K Followers 756 Following Husband, Dad, Founder, CEO @Thirdera_ a new era of #NOW #ServiceNow #Cloud, Digital Transformation & #Tech Enabled Services, tweets are my own.. also dogs!
Allan Leinwand @leinwand
7K Followers 317 Following Chief Engineering Officer at Cloudflare (NYSE: NET) ...my views are my own. https://t.co/igE4wuRz5n
Josh Kahn @kahnjosh
2K Followers 19 Following VP & GM, Platform Business Unit, @servicenow All opinions are my own, not that of my employer.
JayDubas @jaydubas
564 Followers 644 Following marketing|newtechnology|online|international|tweets in Dutch and English
Jess David @Jess__David
689 Followers 820 Following ISV Partner Manager, EMEA @ ServiceNow. Views are my own (unless they’re really funny).
Dan Rogers @danrogers100
759 Followers 343 Following CEO @asana. Ex-Rubrik, ServiceNow, LaunchDarkly. Focused on AI, productivity, and a future where humans and AI work better together.
Craig Pratt @CraigCPratt
2K Followers 4K Following Husband, Father of 3, Beautiful wife Carrie, living the dream everyday and every way...#NextLevelLiving
Barclay Rae 🧀 @barclayrae
5K Followers 2K Following Consultant, podcaster, writer. @barclayrae.bsky.social. Cheese consumer. Glaswegian Londoner. My opinions.You might like
Jason Bray
@jaybray11
142 Followers