Dropbox Support @DropboxSupport
Official customer support for @Dropbox. Account monitored Monday to Friday, from 3am to 7pm CST. Community open 24/7 at https://t.co/XkJW8Bf56m. dropbox.com/support San Francisco Joined June 2009-
Tweets169K
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Followers54K
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Following26
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Likes3K
@bitplane 2/2... You can always view recent activity details on your account via your Events page at dropbox.com/events, too. If you need anything else, our DMs are open! x.com/messages/compo…
@bitplane Hi David, thanks for reaching out! IP addresses are not always accurate, so the notification you got may be due to connecting to the internet at a new location, or via a different network. 1/2...
@Kevan_Jeffrey Hi Kevan, thanks for reaching out - we're here to help! Go ahead and DM us more details (such as, do you have access to the account in question just now?) and we can guide you from there. Thanks! x.com/messages/compo…
🕒 Support Hours Our team is here to help: Mon–Fri: 3 AM–7 PM CST Need help? Send us a DM or visit our Community Forum: community.dropbox.com 📷💬
@evoleric 2/2... If you're unsure, go ahead and DM us a screenshot of what you see and we can take a look. Thanks! x.com/messages/compo…
@evoleric Hi Richard, thanks for reaching out! In this case, it's likely you have multiple accounts. If the charge is made out to Dropbox directly (and not to GooplePlay/the App Store) you can locate the relevant account via our LookUp tool: dropbox.com/payments/find_… 1/2...
@GoLocalArizona Hey there, you should already be able to edit the name of the file request, which is reflected in email notifications. It sounds like you have a suggestion for improvement, so DM us with more and we'll be glad to take a closer look! x.com/messages/compo…
@dragoscomedy Hey there, this doesn't sound right at all and we'd love to help. You can check out the pricing for single seat plans such as Dropbox Plus: dropbox.com/plans — if you'd like us to take a closer look, DM us with your ticket number. Thanks! 👉 x.com/messages/compo…
@nshakaaa Hi there! As we don’t have account-specific visibility here for security reasons, please go ahead and log a ticket with our Support team here: dropbox.com/support/dropbo…. Once that's done, DM us the ticket ID, and we'll have an agent review your request. Thx! x.com/messages/compo…
@TyWebb1234 We've replied to you via DM. See you there!
@TyWebb1234 Hi Ty, we're sorry to read about this. If you're using the app, can you please ensure the folder isn't hidden or unsynced via your app settings? Feel free to DM us! x.com/messages/compo…
@MEllisPhotograp Hello again! This mostly sounds like an issue with the web specifically. Now, can you please DM us a screen-recording/video of the exact behavior? It helps to have a visual. Also, does the issue persist when using an incognito window? Our DMs are open! x.com/messages/compo…
@ygopic 様、Dropbox のソーシャル メディア対応言語は英語のみとなっており、このメッセージは事前に翻訳されたものです。 日本語のヘルプ情報は、dropbox.com/support をご覧ください。 このまま英語のサポートをご希望の場合は、その旨お知らせください。 よろしくお願いいたします。
@DannyGrinberg We've just replied to your DMs now, Danny. See you over on that side - thanks! x.com/messages/compo…
@DannyGrinberg Hi Danny, thanks for the nudge. Live production API requests require a paid API subscription. If you need help with anything specific, feel free to DM us with more info!
@AnElectricOcean Hi there, thanks for reaching out. If you're facing any issues please let us know more via DM (screenshots are always helpful) and we can take a look. Thanks! x.com/messages/compo…
@strada Hi there, thanks for reaching out! Please DM us a screenshot of what you see in your Plan tab at dropbox.com/account/plan so that we can take a look. We can then continue from there. Thanks! x.com/messages/compo…
@MEllisPhotograp 2/2... Please try that now, if possible, and if the issue persists please forward us a screenshot/video of the behavior via DM. Thanks! x.com/messages/compo…
@MEllisPhotograp Thanks for getting back to us! As the issue seems to be browser related, have you had a chance to try a private/incognito window, or a different browser entirely? 1/2...
@RenataFM Olá, esta é uma mensagem pré-traduzida, pois atualmente só fazemos atendimento nas mídias sociais em inglês. Para encontrar ajuda em português, acesse dropbox.com/support. Se pudermos ajudá-los aqui, em inglês, basta nos dizer. Obrigado!
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