Liveops @Liveops

🎉 Meet Cindrea, the newest Agent of the Month! join.liveops.com/helpful-tip/ag… Through accountability, consistency, and a commitment to lifelong learning, Cindrea has built a thriving business while consistently delivering exceptional quality and service. From her passion for history and anthropology to her dream of traveling to Antarctica, Cindrea’s curiosity inspires her to keep learning, adapting, and growing—both personally and professionally. 💙 Read her story and discover the habits, mindset, and advice behind her success! #AgentSpotlight #IndependentBusinessOwner #CustomerService #ProfessionalGrowth #Liveops

📺 In DRTV, there are no second chances. Miss the call, lose the sale. liveops.com/case-studies/h… The brands that win aren't just the ones generating demand—they're the ones converting it. Our latest case study explores how Liveops helps DRTV organizations turn spikes in demand into measurable business outcomes with a shared services model built for inbound sales. Inside the case study: 📞 44,000 inbound calls handled in six months 🎯 62.2% net conversion rate from our Sales Pro line 👥 350+ experienced sales agents supporting shared services 🏆 100% of program volume earned after outperforming an incumbent provider in conversion performance and service levels See how 26+ years of DRTV expertise helps brands maximize every sales opportunity. 📖 Read the case study! #DRTV #CustomerExperience #InboundSales #SalesPerformance #LeadGeneration #ContactCenter #BPO #Liveops

🚀 Every DRTV call is a sales opportunity. The right partner helps you make the most of every one. liveops.com/pr/new-consume… Liveops is expanding its DRTV shared services portfolio, welcoming new brands across the consumer electronics, hearing technology, and business technology industries. For more than 26 years, we've helped DRTV organizations scale inbound sales and lead generation with the flexibility to respond to changing campaign demand—while delivering measurable business outcomes. Recent results include: 📞 44,000 inbound calls handled in six months 📈 62.2% net conversion rate achieved by Sales Pro agents ⚡ 87% of calls answered in less than 20 seconds 🏆 Earned 100% of program volume in less than one month after outperforming the incumbent provider in conversion performance and service levels Learn how our shared services model helps brands maximize every sales opportunity. #DRTV #CustomerExperience #InboundSales #LeadGeneration #ContactCenter #CX #BPO #SalesPerformance #Liveops

🌎 The future of customer operations isn't about choosing one location—it's about choosing the right mix. liveops.com/blog/building-… As customer expectations evolve and AI reshapes CX, leading organizations are moving beyond the traditional onshore vs. offshore debate. The focus has shifted to building a smarter global strategy that balances cost, talent, scalability, compliance, and customer experience. In our latest blog, you'll learn: ✨ Why hybrid global delivery is becoming the new standard 🌍 The key factors to consider when evaluating delivery locations 📈 Where global outsourcing is headed, based on the latest industry research 🧭 How to build a geographic strategy that supports long-term business outcomes Ready to future-proof your customer operations? #CustomerExperience #CustomerOperations #CX #Outsourcing #GlobalDelivery #BusinessStrategy #ContactCenter #DigitalTransformation #AI #Liveops

One strategy. Three locations. Smarter customer support. 🌎 liveops.com/case-studies/h… Discover how a leading P&C insurance provider built a flexible customer service model across the U.S., Mexico, and the Philippines to scale with changing demand while improving efficiency. Key results: 📈 150% flex to unexpected volume ⚡ 50% faster speed to proficiency 💰 Up to 50% estimated cost savings through global delivery See how a multi-location approach can help organizations build more resilient, scalable customer operations. 📖 Read the case study! #CustomerExperience #Insurance #CX #CustomerService #Nearshore #Offshore #GlobalOperations #Liveops

From pilot to partnership. Proven results. 🚍📈 liveops.com/case-studies/f… When a student transportation provider needed to prepare for the back-to-school rush, they turned to Liveops for a flexible offshore support solution—and the results spoke for themselves. 🎯 100% CSAT score 📞 #1 BPO provider outperforming other vendors 🤝 Expanded from a pilot to a long-term partnership ⚡ Rapid scalability to meet seasonal demand See how Liveops helped deliver exceptional quality, operational flexibility, and measurable business outcomes while supporting one of the busiest times of the year. #CustomerExperience #Transportation #CustomerService #Outsourcing #Offshore #CX #Liveops #OperationalExcellence

🚀 Another exciting client win! liveops.com/pr/global-e-co… Liveops has been selected by a leading global e-commerce marketplace to help modernize customer support through a flexible hybrid delivery model combining U.S. and Philippines-based support. The partnership will help the organization: 🚀 Scale rapidly to meet growing demand 💙 Improve quality and customer satisfaction ⚡ Increase operational efficiency 🎯 Accelerate readiness through Learning-as-a-Service (LaaS) 🤖 Identify AI opportunities with the LiveNexus™ AI Review & Roadmap As customer expectations continue to evolve, organizations need more than additional capacity—they need smarter, more agile customer experience solutions. We're proud to help our clients achieve better business outcomes through flexible global delivery, operational excellence, and AI-powered innovation. #Liveops #CustomerExperience #CX #CustomerService #HybridDelivery #AI #Innovation #DigitalTransformation #BusinessGrowth

⚡ Faster customer service doesn't always mean better customer service. liveops.com/blog/why-faste… Customers don't just want quick responses—they want their issues resolved with as little effort as possible. Our latest blog explores why AI should improve outcomes, not just speed, and why the best customer experiences combine intelligent automation with human expertise. #CustomerExperience #CX #AI #CustomerService #ContactCenter #DigitalTransformation #Liveops

Before the fireworks light up the sky, we're celebrating something else worth recognizing: the freedom to work with flexibility. 🇺🇸✨ At Liveops, our network of independent contractors has the opportunity to choose when and where they provide customer service, creating work that fits their lives, not the other way around. This Independence Day, we're celebrating the spirit of independence, flexibility, and the people who make exceptional customer experiences possible every day. Wishing everyone a safe, happy, and meaningful Fourth of July! ❤️🤍💙 #FourthOfJuly #IndependenceDay #Liveops #WorkFromHome #IndependentContractor #Flexibility #CustomerExperience #RemoteWork

🌟 Agent Spotlight: Meet Earl! 🌟 join.liveops.com/helpful-tip/ag… Success doesn't happen by chance. It’s built through consistency, preparation, and a strong sense of purpose. This month's Agent Spotlight celebrates Earl, whose professionalism, dedication, and commitment to continuous improvement have earned him recognition as Agent of the Month. From staying disciplined and prepared to keeping family at the center of his motivation, Earl's story is an inspiring reminder of what long-term success looks like. Read Earl's story and discover what drives his success. 💙 #Liveops #AgentSpotlight #AgentOfTheMonth #CustomerService #RemoteWork #ProfessionalExcellence #Leadership #SuccessStory #WorkFromHome

💡 Wondering how independent contractors earn with Liveops? join.liveops.com/helpful-tip/pa… Transparency matters, especially when you're exploring work-from-home opportunities. That's why we're breaking down exactly how our independent contractor model works, including: 💰 When earnings begin 📞 How many client programs use a per-talk-minute compensation model 🎓 Certification incentives available on many client programs ⭐ Performance-based incentive opportunities 🔍 Why a background check is required 💻 Technology requirements before you get started No surprises. Just clear answers to help you make an informed decision. #Liveops #WorkFromHome #IndependentContractor #RemoteWork #CustomerService #WorkFromHomeJobs #RemoteJobs #FlexibleWork

What a week at #CCWVegas2026! 🎉 liveops.com/blog/ccw-vegas… From insightful conversations about the future of AI in customer experience to two incredible speaking sessions featuring our own Liliana López-Sandoval, Ali Birouti, and Michelle Winnett, we're leaving inspired by the innovation happening across our industry. The biggest highlight? 💜 🏆 Liveops was honored with the CCWomen's 2026 Best Workplace for Gender Equity Award. We're incredibly proud of this recognition and what it represents: a culture built on opportunity, inclusion, and empowering women to lead. Thank you to everyone who connected with us in Las Vegas. Until next year! #CustomerExperience #CX #AI #ContactCenter #CCWomen #GenderEquity #Liveops #LiveNexus

🏆 We're honored to be named the winner of the 2026 CCWomen Best Workplace for Gender Equity Award! This recognition reflects our commitment to creating opportunities through flexibility, inclusion, leadership development, and representation across our organization. Read more: liveops.com/pr/liveops-win… #CCWomen #GenderEquity #WomenInLeadership #CX #CustomerExperience

🇺🇸 This Memorial Day, Liveops pauses to honor and remember the brave men and women who gave their lives in service to our country. Today, we reflect with gratitude on their courage, sacrifice, and commitment to protecting the freedoms we hold dear. We also recognize the families, veterans, and military communities who carry their legacy forward every day. At Liveops, we’re proud to offer work-from-home opportunities to thousands of veterans, military spouses, and members of the military community who continue to bring dedication, resilience, and service-minded support to everything they do. ❤️🤍💙 From all of us at Liveops, we wish you a meaningful Memorial Day.

Happy Mother’s Day to the moms who do it all. 💐 At Liveops, we’re proud to support opportunities that can help stay-at-home moms earn income while still being present for the moments that matter most. Mothers bring patience, empathy, resilience, problem-solving, and heart into everything they do, and those qualities make a lasting impact on families, communities, and customer experiences alike. Today, we’re celebrating the incredible moms across the Liveops community. Thank you for all that you do, today and every day. 💙 #MothersDay #Liveops #RemoteWork #CustomerExperience #WorkLifeBalance

🤖 Gen Z is already shaping the future of customer service. In our Liveops 2025 Holiday AI & Customer Service Report, 89% of Gen Z used AI during holiday shopping, compared to 60% of Boomers. Read how AI is changing customer expectations across industries 👇 bit.ly/4n91abO #GenZ #AI #CustomerService #CX #Liveops

Email support still plays a critical role in customer service. 📧 Our latest blog explores why outsourced email support still matters, what executives should look for in a partner, and how the right model can improve consistency, responsiveness, and scale. 👀 Read more: bit.ly/4cohgui #CustomerService #EmailSupport #Outsourcing #CustomerExperience #ContactCenter #BPO #Liveops

Efficient patient scheduling takes more than open slots. 🏥 It takes strong support behind the scenes to reduce friction, improve access, and create a better experience for patients and providers alike. 📅💬 Read more: bit.ly/4dEjNS0 #Healthcare #PatientScheduling #CareCoordination #InsuranceVerification

Liveops is expanding our nearshore operations in Mexico to support a major national insurance brand and strengthen bilingual, time zone-aligned customer support. 🇲🇽🗣️⏱️ Read the press release: bit.ly/3NJdcv0 🔗 #Liveops #Insurance #BilingualSupport #Nearshore #Mexico #CustomerExperience #ContactCenter

Considering #OutsourceSales in 2026? 🚀 bit.ly/470kUHA This blog covers: ✅ When an #OutsourceSalesTeam makes sense ⚡ What to expect from sales support outsourcing 📈 How to scale faster without losing quality Read: Outsourcing Sales Teams in 2026 🔗 #SalesLeadership #B2BSales #RevenueOps #PipelineGeneration #Outsourcing