SumUp @SumUp
For local businesses and the people who love them. https://t.co/WA04v9jOv0 sumup.com London, England Joined June 2012-
Tweets10K
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Followers12K
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Following821
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Likes4K
@juanlu4444 Estimado cliente, Lamentamos saber que tiene un problema con su cuenta. Por motivos de seguridad y privacidad, no podemos ayudarle desde aquí. Por favor, abra un chat desde el centro de ayuda para hablar con un agente o envíenos un mensaje privado. Saludos, El equipo de SumUp.
@HughB Dear Hugh, We are sorry to hear about your dissatisfaction with our support. Currently, our assistance is offered through the Help Center. For some requests, agents can't assist immediately and have to escalate internally. You receive then an email and may need to reply.
@davels Dear Dave, we are sorry to hear about your experience. We have sent you a direct message to offer help. Best regards Team SumUp
@Studio_Linden We are very sorry to hear that you tried to reach us on call today. Please open today a request from your help center, on app or dashboard, so agents can start helping on chat just as they do in call. We thank you for your understanding and apologize for any inconvenience caused
@kthomeer Good afternoon Koen, we are very sorry to hear about your poor experience with our customer service team. Unfortunately we cannot discuss the details of your profile here. Please send us a private message and we can try to see if we can help you. Best regards Team SumUp
@ThePodiatryRoom Hello, For security reasons we cannot share any information or documents related to your account via social media. Please contact us through chat and one of our agents will take care of your request. Regards, - The SumUp team
@Sticky_Brain Hi Paulie, so sorry to hear that you had troubles using our devices. Here on social media we are not allowed to discuss details about your profile. Please, contact our Support Center via Business App. Our team will be more than happy to help you out. Team SumUp
@kerbear_t Dear Kerrin, we sincerely apologize for Saturday's disruption. The global technical issue affecting payment processing has now been resolved. We deeply regret the impact this had on your business. Our team is now working hard to prevent this to happen again. Team SumUp
@bird_and_barrel We sincerely apologize for the disruption you experienced on Saturday. We're sorry for any impact this had on your business, and our team is reviewing what happened to prevent this in the future. For specific assistance and compensation please don't hesitate to reach our agents
@JohnConley22016 Your case will then be reviewed internally by our dedicated Complaints Team, and we will be in touch once that review is complete. In the meantime, please accept our deepest of apologies for any impact this had on your business. Best regards, The SumUp team.
@JohnConley22016 Dear John, We can now confirm this has been fully resolved and everything is back to normal. If you believe you incurred a significant financial loss as a result, please don't hesitate to let us know via private message.
@torferrand Your case will then be reviewed internally by our dedicated Complaints Team, and we will be in touch once that review is complete. In the meantime, please accept our deepest of apologies for any impact this had on your business. Best regards, The SumUp team.
@torferrand If you believe you incurred a significant financial loss as a result, please don't hesitate to send us your accounts' ID or email address via private message.
@torferrand Good afternoon to everyone on the thread, On June 27th, a technical issue caused a global outage affecting our payment solutions processing across all of our platforms. We can now confirm this has been fully resolved and everything is back to normal.
@pandaoballet In the meantime, please accept our deepest of apologies for any impact this had on your business. Best regards, The SumUp team.
@pandaoballet If you believe you incurred a significant financial loss as a result, please don't hesitate to send us your SumUp account's ID via private message. Your case will then be reviewed internally by our dedicated Complaints Team, and we will be in touch once that review is complete.
@pandaoballet Dear Andrew, On June 27h, a technical issue caused a global outage affecting our payment solutions processing across all of our platforms. We can now confirm this has been fully resolved and everything is back to normal.
@gladiadorfunk In the meantime, please accept our deepest of apologies for any impact this had on your business. Best regards, The SumUp team.
Hello, Canada 🇨🇦 SumUp has officially launched in Canada, our 38th market globally. With simple, transparent tools like SumUp Go and Payment Links, we’re helping small businesses get paid easily and grow with confidence. bit.ly/3SfCz9W
@gladiadorfunk If you believe you incurred a significant financial loss as a result, please don't hesitate to send us your SumUp account's ID via private message. Your case will then be reviewed internally by our dedicated Complaints Team, and we will be in touch once that review is complete.
@gladiadorfunk Dear Jam, On June 27h, a technical issue caused a global outage affecting our payment solutions processing across all of our platforms. We can now confirm this has been fully resolved and everything is back to normal.
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