Sunrun @Sunrun

@Saynazf00 Thank you for bringing this to our attention, Saynaz. We'd be happy to look into this for you. We have located your account, and we will assign an Expert to your case.

NEW: Sunrun is introducing the first-ever behind-the-meter residential wholesale capacity resource for AI hyperscalers. Under a multi-year agreement with Voltus, the companies will turn thousands of Sunrun’s residential storage-plus-solar systems across both PJM and MISO grid regions to create a distributed power plant capable of immediately delivering megawatts of reliable, flexible capacity when the grid and hyperscalers need it most. - Customers get compensated for participating - Communities benefit from new energy investment - Hyperscalers get faster access to critical energy capacity - The grid gets more reliability and flexibility without waiting for new infrastructure “Meeting growing energy demand requires us to maximize every single electron available across the country,” says Sunrun CEO Mary Powell. “This is just the beginning of what distributed energy assets can achieve.” Read our announcement here: bit.ly/4xBONc0 #DistributedEnergy #GridResilience #ScalableEnergy #BatteryStorage

Hi Tauseef, we're really sorry to hear about your experience and understand how concerning this situation must be, especially given the issues you've described. Our team would like to fully review your concerns to ensure you're getting the help you need. If you could send us a DM with your service address, we can take a closer look at this for you. Thanks!

@FrankDaTank2022 We're sorry to hear this happened during your phone call, Frank. If there is anything we can help you with please send us a DM. Thanks!

@abhishaksingh Glad to hear this!

Hi napavalleysally, thank you for sharing this. We're really sorry to hear you've had such a frustrating experience, and we'd like to gather additional information about the issues you've been having. When you have a moment, please send us a DM with your service address so we can help further. Thanks!

July was the hottest month ever recorded in the U.S. Energy demand surged. Electricity bills hit an all-time high. And nearly 80% of Americans say extreme heat has impacted what they pay for power. While the grid strained under unprecedented heat, residential solar and battery storage delivered. In July alone, Sunrun's 18 distributed power plants... ⚡ Dispatched 200+ times when the grid needed emergency power ⚡ Delivered 3,693 MWh of critical energy back to the grid More than 121,000 Sunrun customers provided 700+ MW of fast, flexible capacity over the last year to help strengthen local grids, reduce the risk of blackouts, and lower energy costs for everyone. Distributed power plants are delivering real reliability TODAY! #BatteryStorage #DistributedPowerPlants #GridReliability #DistributedEnergy

@AppleMacGenius Thank you for sharing this. We're sorry to hear you've had such a frustrating experience. We'd like to understand what's been going on and take a closer look. When you have a moment, please send us a direct message with your service address so we can locate the account.

Hi Steve, we're truly sorry you've been waiting so long. We can completely understand how frustrating it must be to have your system installed and still be waiting for activation. WE've reached out to Joe and asked him to connect with you as soon as possible with an update. Thank you for your patience!

@kcamdenesq Hi Kevin, we appreciate you contacting us. We are so sorry that your experience hasn't been pleasant. Our team is eager to talk about your concerns in more detail. Please send us a private message with your service address so we can determine the cause of the delay. Thank you!

@joleslaurent Hi Jojo, we appreciate you letting us know about the technician mentioned during your visit and want to ensure your concerns are addressed. We've relayed this information to Whitney and have asked her to connect with you to discuss this further. Thanks!

You shouldn't have to feel guilty for wanting to be comfortable in your own home. Take control of your power with a home battery. Shop now: sunrun.com/shop/solar

@robertmvanwyk We hear your concerns, Robert, and we're truly sorry you had such a difficult time getting in touch with someone. Your feedback is important to us, and we're working on improving our support so that you have a better experience in the future. Thank you for letting us know.

Sunrun has been named to TIME’s list of America’s Best Companies of 2026! TIME partnered with Statista to evaluate and identify the top-performing 1,000 U.S. companies — both public and private — based on financial performance, employee satisfaction, and sustainability transparency. “We are honored to be recognized by TIME as one of America’s Best Companies,” said Sunrun CEO Mary Powell. “This recognition reflects the strength of our business and the strength of our people. As we continue helping families achieve greater energy independence and resilience, it’s especially meaningful to be recognized for our financial performance and the strong culture our team has built together.” This is the second time this year that TIME has recognized Sunrun as a top-performing company. In May, Sunrun was named No. 5 on TIME’s inaugural list of The World’s Most Impactful Companies. See the full list of America’s Best Companies of 2026 here: bit.ly/4btix27

@robertmvanwyk We hear you, Robert, and are truly sorry you've been dealing with this over the last year. Once an expert has the chance to review your account, they will be in touch with you as soon as possible. Thanks!

A major heat wave is set to push temperatures into the triple digits across much of California this week, increasing strain on the state's electrical grid. Sunrun's distributed power plant is ready to help. This summer, more than 80,000 Sunrun customers representing over 110,000 home batteries are participating in California's largest distributed power plant, providing up to 425 megawatts of flexible capacity to support the state's grid when demand is highest. Read the full announcement: bit.ly/4wJJneJ

@robertmvanwyk We hear you, Robert, and are truly sorry you've been dealing with this over the last year. Once an expert has the chance to review your account, they will be in touch with you as soon as possible. Thanks!

For the second year in a row, Sunrun earned Best Company's Preferred Partner Award for exceptional customer service, product innovation, stability, and industry leadership. Sunrun is the only home energy company to have earned the Preferred Partner Award, and this year also marks our third consecutive Platinum Solar Award. “Over the past twelve months, Sunrun has grown into something more than a solar company,” Best Company said. “It has become the country's leader in home energy independence, pairing battery storage with solar and connecting hundreds of thousands of homes to the grid in ways that were still emerging a year ago.” These recognitions reflect our ongoing commitment to delivering an exceptional customer experience while helping more families achieve energy independence and resilience. Read more: bit.ly/3TokPcK

@robertmvanwyk We hear you, Robert, and are truly sorry you've been dealing with this over the last year. Once an expert has the chance to review your account, they will be in touch with you as soon as possible. Thanks!

We're sorry you've had such a hard time getting a response, L.C. We'd like to help get this escalated and have someone look into the concerns you shared about the promotional item. Please send us a DM with your service address so we can locate your account and take a closer look. Thanks!

Hi Robert, we understand how frustrating the delays and lack of communication have been. Our team would be happy to look into this for you and provide you with an update. We've assigned an expert who will review your concerns and work with you on the next steps. We appreciate your patience and look forward to turning your experience around. Thanks!

This afternoon, we reported our second quarter 2026 financial results. As extreme weather and power outages impacted tens of millions across the country, Sunrun continued delivering what customers increasingly need: affordable, reliable energy and backup power when it matters most. In the second quarter: – Our battery attachment rate reached a record 74% of new customers – Our dispatchable storage fleet grew more than 40% year over year to 4.6 GWh. – We now operate over 4.6 gigawatt hours of home battery capacity – We dispatched more than 700 MW of power over the past 12 months We're building one of the nation's largest networks of flexible energy resources to deliver value for homeowners while strengthening the grid. Read the full report here: bit.ly/4hcCGxi