Bry @405Bry

Tweets are my own. Joined July 2011

Tweets

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Following

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Bry @405Bry

2 months ago

Just cancelled my @SamsClub Plus membership after 10 years. 6 calls in a week, reached someone twice, orders canceled twice with zero explanation, and phone systems so broken I kept being told to call back. Costco just gained a customer. #SamsClub #LatrieceWatkins #fail

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Bry @405Bry

2 months ago

@SamsClub your customer service this week is abysmal. Chat takes forever and disconnects if you don’t respond in seconds. Can’t talk to someone because your centers are having technical difficulties since Monday. Can’t place an order. My membership is worthless at this point.

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Bry @405Bry

2 months ago

@SamsClub your AI assistant is incapable, and waiting 16 minutes to chat with someone about an escalation that I was promised follow-up "in a few hours" (12 hours ago) is ridiculous. Thinking I should switch to @Costco at this point.

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Bry @405Bry

2 months ago

@InstacartHelp You have my DM. You can contact me.

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Bry @405Bry

2 months ago

@Instacart You have completely unnecessary friction in your ordering process. Same-day delivery fee can’t be credited when the delivery is rescheduled to the next day, but I can cancel and start all over to avoid the fee. Not sure your service & fees are worth that effort.

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Bry @405Bry

2 months ago

@instacart @instacartHelp Hey @instacart, your @instacarthelp teams needs help. Can’t find my acct or order that was placed and cancelled by your own team 2 hours ago - even with screenshots to verify. I give up on a positive outcome & thinking this was a good option for items I need while hospitalized

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Bry @405Bry

3 months ago

@1800flowers @villagab @jim1800flowers 2+ hours on hold to hear “Angela Hoskins has ended the conversation” (ie hung up on me). In that time, your social dept reached out; hope the callback tomorrow really happens. You’ve lost my trust and business. -100 on net promoter score.

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Bry @405Bry

3 months ago

@jim1800flowers @villagab @1800flowers 1 hour 20 minutes… nobodies answered. I’ve DM’ed and not received a call. Still waiting. @ftdflowers @Teleflora @UrbanStems would love to know how you provide better service for special days.

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Bry @405Bry

3 months ago

@jim1800flowers @villagab @1800flowers currently on hold for 47+ minutes about a Mother’s Day order that was late, in poor condition, and unacceptable. Roses gone. Daisies broken. Filthy water. Second horrid experience in two months.

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Bry @405Bry

3 months ago

@1800flowers Just sent you a DM with a contact number and order number. I’m not hanging up at this point. 1 hour and 12 minutes that “agents are standing by now.”

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Bry @405Bry

3 months ago

@1800flowers Now would be great. Since I keep hearing someone is available at Adobe m over an hour in.

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Bry @405Bry

3 months ago

@1800flowers I want to talk to someone. I’m at one hour and waiting.

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Bry @405Bry

3 months ago

I’ve been hearing “our agents are standing by now, ready to assist you” for over 40 minutes.

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Bry @405Bry

3 months ago

Don’t rely on @UberEats to actually fulfill your order or provide literally any support when it’s not fulfilled. Even if you are a paying @Uber #uberone customer. The value diminishes by the day.

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Bry @405Bry

3 months ago

@UberEats why is there no option to provide feedback on the ordering experience? Your help option’s deliberately lead to a dead end when either the establishment or you didn’t fulfill your end of the agreement after an hour of waiting and an impromptu cancellation.

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Bry @405Bry

3 months ago

@UberEats and @PecanLodge won’t even let you provide feedback on a restaurant when they accept your order , tell you it’s being prepared, then cancel unexpectedly after an hour wait. There’s simply no recourse. Neither actually care about the customer though.

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Bry @405Bry

7 months ago

@AmazonHelp Not at all helpful. Sadly, cancelling #amazonprime seems the best option since every other retailer can manage to express and uphold accurate shipping obligations more consistently.

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Bry @405Bry

7 months ago

@amazon why is prime worth the price if only 50% of deliveries arrive in the promised shipping window? Third gift in three months now arriving after the date.

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Bry @405Bry

9 months ago

I’d like to know how I set my preferences with @DisneyPlus and @hulu to never, under any circumstances, suggest or push a notification to me to watch anything specifically with @KimKardashian. I’m totally cool with anything else.