Darryl Addington @AddDarryl
Creative and analytical marketing leader with over 20 years of high tech BtoB experience. Santa Cruz Joined August 2011-
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@blairplez This aspect of "customer service" always surprise me. A drink of water is the most basic form of service! Its often free from other sources. It makes me wonder what other "services" they are offering are blatant ripoffs. It definitely undermines my trust of the brand.
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Check out this article by Roger Beadle, CEO & Co-Founder of Limitless. Recent research reveals a concerning trend: almost 18% of customer service managers are reverting to outdated pre-pandemic methods, such as physical contact centers. #GigCX #CX sprou.tt/1of4yJWQfbo
#AI and #GigCX are reshaping the customer experience landscape. Let's strike the right balance between innovation and maintaining meaningful customer interactions. #CustomerService #CustomSupport #CX sprou.tt/18kyvIDWOHD
Our latest #GigCX Decoded episode is out! Natalie Petouhoff shares why companies view #customerservice as a cost center and how to shift to a "cost savings, revenue generating" mindset. #Podcast #empathy #AI sprou.tt/1PNjWW5wiGr
The latest research on #GigCX has been published. #customersupport #CX sprou.tt/1u9GytpVBvd
Article with some tactical and strategic steps you can take to help you listen to your customers. #CX #CustomerExperience #CustomerService sprou.tt/1RT9ei6VhaK
Check out the results of the latest #GigCX survey! #customersupport #CX sprou.tt/1glbR6VOoTF
Have you heard about the latest trends in Gig-based customer service (GigCX)? We conduct an annual survey of 400 #CustomerExperienceleaders to uncover the latest trends in customer service, with a focus on #GigCX. You can see the results here. sprou.tt/1x8aX0OsqzY
In the latest episode of the #GigCX Decoded podcast, we chat with Annette Franz, founder and CEO of CX Journey Inc., about designing a customer-centric culture in a gig crowd. Tune in now! 🎧 #CX sprou.tt/1MX8Z3xaIH3
Interested to know what the latest trends and challenges facing the #CX industry are? Check out the latest episode of the #GigCX Decoded podcast, where we chat with Claire Beatty and Ginger Conlon from Genesys. sprou.tt/1ajyCmDy4yT
Curious about what our Experts actually do? This week, we caught up with Ian from the U.K. to chat about his time as a Dell Expert. #GigCX #CustomeService #Expert #CX sprou.tt/1yMVMLE7yTf
GigCX through the eyes of one of our incredible Experts! This week we spoke to Ynah, a Samsung Expert from the Philippines! Let's hear what Ynah had to say! #GigCX #Limitlesstechnology #GigCXExpert #CX sprou.tt/1YTk6cdMHcp
Check out this article in Customer Think on the future of customer service with ChatGPT #ChatGPT. sprou.tt/1TNh21PTT6D
Do you struggle to provide consistent and high-quality customer service. A recent article by CEO Roger Beadle provides three valuable tips for navigating the road ahead and reversing the decline in #customersatisfaction. #GigCX sprou.tt/1P7E0RdTifV
In this #GigCX Decoded podcast episode, Microsoft's Dennis Pollett and David Creech discuss the impact GigCX has had on the Microsoft Answers Support #Community. #customersupport sprou.tt/1POYzziR5hw
GigCX is becoming popular among major brands due to it's benefits like increased #flexibility, faster response times, and better #customersatisfaction. Check out this article to decide if #GigCX is right for your business. sprou.tt/13aS9MfGBEW
Limitless customer Zwift has been awarded the silver prize for Innovation in Customer Service at The Stevie® Awards 2023. Zwift's use of innovative solutions including GigCX has driven their success. #StevieAwards #GigCX #Customerservice sprou.tt/17c3Mfc2tAX
Zwift scaled their customer service organization with GigCX? Check out this episode of GigCX Decoded podcast with Jackie Craver, VP of Community Support at Zwift. #GigCX #CX sprou.tt/1dcwLFeYtsm
Are you ready to discover the incredible world of #GigCX through the eyes of one of our Microsoft Experts? This week we spoke to Jainth. You can check it out here. #GigCX#Limitlesstechnology#GigCXExpert#CX sprou.tt/1Ycc6HB0zeq
Offering customers support in their native language is a key factor in building customer loyalty. GigCX offers three key advantages for businesses to provide seamless, multilingual customer support. Find out how in our recent blog! #GigCX #CX #Translation sprou.tt/1MEZnCcEKA0
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