Al Hopper @AlHopper_

Husband & Dad of 2 princesses. #CX #CustServ #PMP #PMO #projectmanagement innovator. linkedin.com/in/thealhopper San Antonio, TX Joined August 2012

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Al Hopper @AlHopper_

4 months ago

@jtwatkin @CXaccelerator @justinmrobbins @jennysuedempsey @Patrick_SaaS @TomTseki @LeslieO @NealTopf @Ens0204 @customerisfirst The internet is forever…

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Al Hopper @AlHopper_

4 months ago

Full article here 👇tinyurl.com/TheALHopper h/t @PMInstitute @GetReworked @HarvardBiz @pmsolutions_usa

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HOT TAKE: Your #AI efficiency gains in project delivery may be quietly defunding your #leadership pipeline. Here's what the data says — and what the organizations getting it right are doing differently 👇 #CX #ProjectManagement #FutureOfWork

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Al Hopper @AlHopper_

4 months ago

@CXAccelerator @justinmrobbins @jennysuedempsey @Patrick_SaaS @TomTseki @jtwatkin @LeslieO @NealTopf @Ens0204 @customerisfirst That was the beginning of a great many big things to come 🤠 The beard works so much better 😂😂😂

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Al Hopper @AlHopper_

5 months ago

Can I get something back @AskPlayStation ? Some type of acknowledgement that you are at least looking into the question? 4 hours and counting with nothing? Not a great #custserv experience for paying customers…

Al Hopper @AlHopper_

5 months ago

@AskPlayStation I was playing @helldivers2 on the family console w/shared PSN+ w/my login profile last night. This morning the game is locked. I have new PSN+ on same ps5 & same login. If I buy again using my same PSN on new +account do I keep my progress & in-game purchases?

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Al Hopper @AlHopper_

5 months ago

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Al Hopper @AlHopper_

5 months ago

@AskPlayStation before I buy ANOTHER @helldivers2 on the same @PlayStation will I get to keep my progress using the same PSN account? I was sharing my daughter’s family account and had to get my own subscription and now the game I have over 1100 hours in is locked. 😠

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Al Hopper @AlHopper_

5 months ago

@MarkC_289 @charlieputh So far it’s lived up to his performance: boring and over produced

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Al Hopper @AlHopper_

5 months ago

@MarkC_289 ol’ @charlieputh butchered the #nationalanthem with the first 5 cords 🫣

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Al Hopper @AlHopper_

7 months ago

@GeraldoRivera @GeraldoRivera you probably should stay out of military affairs! Remember when you got kicked out of Iraq? @UnsubscribeCast never forgets

Shawn White 🇺🇸 @Scraps_the_Dog

7 months ago

@Johnny_Joey This is Geraldo Rivera

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Al Hopper @AlHopper_

a year ago

@AmericanAir Done! See ya on the other side.

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Al Hopper @AlHopper_

a year ago

@AmericanAir any chance I can score an upgrade on my upcoming flight to match my brother in first class?

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Al Hopper @AlHopper_

2 years ago

@TheComicHunter @jesserker @bikespoke @ideabloke @katyb_spencer @BrendaMKramer @twigliot @joshmccormack @GabrielSurfCat @TedBauerMedium @BigGreenPen @Susanmvh @LexxAstar @nplusg @DreaVilleneuve @plainwildcatfan @JoeBugBuster @kavita1010 @MissingATrick @JimCanto @casciatowriting @WhyoDanno @DFHobbs @marksalke @HRwhale @CallieGoodwin @LizJostes @polerix @kilby76 @AnOrchidInBloom @Toby_Metcalf @llake @matageli @SocialRoadTrip Thought about it just to get the handle, if not to add it to the list of rarely used accounts I have already.

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Al Hopper @AlHopper_

2 years ago

@MarshaCollier Not an improvement at all. What’s the opposite of that again? #marketingtrends

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Al Hopper @AlHopper_

2 years ago

The Leader’s challenge: meeting your team where they want to be and how they want to be while still being the leader… The Bruce Lee Theory: Balancing Service and Extreme Ownership youtube.com/shorts/JLnDE1y… via @YouTube #LeadershipDevelopment #cctr #Management #custserv

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Al Hopper @AlHopper_

2 years ago

@ChristinaSBG Statewide outage. Even seen some folks talking about it being down in other states.

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Al Hopper @AlHopper_

2 years ago

The @CXAccelerator dropping knowledge and bringing #cx #servantleadership together at #callcentercampus

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Al Hopper @AlHopper_

2 years ago

My team is who I work for. They inspire me to be better and more consistent so here’s the 1st article in my newsletter on #linkedin linkedin.com/posts/thealhop… #servantleadership #custserv #cx #cctr

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Al Hopper @AlHopper_

2 years ago

#purduehlobalproud class of 2024!

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Al Hopper @AlHopper_

3 years ago

@milguy23 It’s possible. #coffee is very personal in every way, from the grower to the wholesaler to the roaster to the brewer and finally the consumer. #custserv has to be priority at every level. If 1 link breaks the cup is ruined.

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Al Hopper @AlHopper_

3 years ago

A9 #custserv Ethically, companies have to embrace being stewards of the data & all that means. We have to protect our customer data as a priority. Applying data science to said data to truly understand customers is next. That’s not boxing them in, it’s helping via understanding

Marsha Collier @MarshaCollier

3 years ago

Q9 | #custserv With the growing emphasis on data-driven decision-making, how have companies leveraged customer data to improve service quality, and what ethical considerations have emerged in this context?