Atticus Technology @AtticusTech

We work with customers to understand their IT requirements and then help them to find and implement the correct solutions. atticustechnology.co.uk United Kingdom Joined April 2011

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Atticus Technology @AtticusTech

8 years ago

@MosspitsChoir @YVconcerts What block are you in????

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic And you remove people from the conversation and delete replies that you don't like. I feel honoured to have flown with you @richardbranson

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic You lose our pushchair outbound. We buy a new one and you destroy that inbound. Then you mess us about for 5 weeks. But nothing more to add?

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic @richardbranson And please stop removing @richardbranson from the conversation. Or is that another procedure you are following?

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic @richardbranson I would disagree. Your baggage services team are the problem here. And your general attitude towards customer service isn't any better.

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic @richardbranson You could perhaps have asked for the claim number and looked into it. But instead you saw the easy option and pointed the finger elsewhere

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic Should I assume you have dismissed me now? @richardbranson do you employ staff or procedures? Please explain to them that this is feedback

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic You fall far below the expectations that you are clearly failing to manage. @easyJet and @Ryanair have far better customer service.

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic I don't think you do understand as you have just dismissed me in the same mechanical manner as your baggage services did a few hours ago.

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic The issue here is the way it's been dealt with over the past 5 weeks. And the refusal to talk about this when I called. Acceptable? Or not?

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic I notice @VirginAtlantic can respond quicker than that when I'm handing money over.

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic They've responded at regular 8 day intervals and now attempted to explain their failings by saying Delta were the final carrier.

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic They've now decided it's a problem for Delta to sort out and given me a postal address in France. And refused to let me speak to a manager.

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Atticus Technology @AtticusTech

9 years ago

@VirginAtlantic Yes for the past 5 weeks without any sense or resolution and now they have decided it's not their problem. I expected much more from virgin