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We are in the process of re-opening our call center. If you left us a message during the storm we will return your call today.
Our call center remains closed until the storm has passed. We anticipate reopening the call center Tuesday morning.
Hurricane Irma Update: Our network operations team is in place and continuing to monitor the storm. Visit our web site for updates.
Please visit our web site for Hurricane Irma information: htcplus.com
The internet issue was resolved approximately 30 minutes ago. If you are still experiencing an issue please try rebooting your router.
@LindsDelane Please try it again now
@LindsDelane Okay, thanks for trying that. We are still working on the issue.
@LindsDelane Thanks, some customers are back up and this may resolve it for you. If not we are still working on it.
@LindsDelane If you have a router will you try rebooting it by unplugging the power to it and then plugging it back in? Thanks.
@LindsDelane I'm sorry we do not have an ETA as yet.
We are experiencing an internet issue in some service areas. Our techs are aware of the issue & are working to resolve it ASAP
We opened our call center this morning following Hurricane Matthew.
Our Network Operations Center will be fully staffed throughout the storm.
We will reopen our call center as soon as possible as the storm moves away. We will reply to any messages as soon as possible.
For the safety and security of our employees, we expect to close our call center at some point Thursday afternoon or evening.
The Home Town Communications Network Operations Center is rated to withstand a Cat 5 storm and has backup generators to maintain power.
Scheduled maintenance 8/25/16 will take place starting about 12:30AM. Internet service will not be available for approximately 60 to 90 mins
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