Justine Douglas @CTS___

Customer Service Consultant delivering Training, energising your teams to give exceptional Customer Service whilst increasing Sales & Profit. #custserv #custexp cumbriatrainingservices.co.uk Cumbria Joined February 2012

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Justine Douglas @CTS___

4 years ago

Brilliant news & hats off to Oliver King’s parents for persevering #defibrillators #BBC #stateschools bbc.co.uk/news/uk-englan…

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Justine Douglas @CTS___

4 years ago

Recent survey from Institute of Customer Service identifying how consumers want more than low prices #value #options #meetingneeds bbc.co.uk/news/business-…

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Justine Douglas @CTS___

4 years ago

Only good thing about getting Covid again is spending time finishing my accounts #selfemployed #accounts #smallbusiness

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Shep Hyken @Hyken

4 years ago

Send a thank-you note. When was the last time you sent or received a thank you note? Surprise and delight your customers by sending them an old-fashioned, handwritten note in an envelope with an address and a stamp.

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Justine Douglas @CTS___

4 years ago

Woke up to this amazing view, sadly no heat wave here #Scotland #craobhavenmarina #shortbreak

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Justine Douglas @CTS___

4 years ago

Feeling the heat stuck on the M25 #commutehome #needicecream #southerntraffic

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Justine Douglas @CTS___

4 years ago

How amazing is this…Lemon & Raspberry Cake made last night by one of our lovely delegates at Manchester #training #globalairline #contactcentre #Didsbury #FacilitationSkills

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Justine Douglas @CTS___

4 years ago

An amazing & unforgettable evening, well worth the wait @DrBrianMay @adamlambert #RhapsodyTour22 #Manchester

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Justine Douglas @CTS___

4 years ago

@fuhknjo Absolutely heartbreaking 💔

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Justine Douglas @CTS___

4 years ago

All set up ready to deliver Part 2 Customer Care workshop, today How to Handle Complaints with Confidence #Cumbria #handlingcomplaints #customerservice #customerexperience

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Shep Hyken @Hyken

4 years ago

The personalities customer service professionals were hired for, along with proper training on how to handle complaints and irate customers, allow them to turn an angry customer into an advocate.

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Justine Douglas @CTS___

4 years ago

Ready for another comfortable night @MeliaHotelsInt Quayside, will be bright eyed & bushy tailed ready to deliver Facilitation Skills course at global airline contact centre #trainer #premiumairline #facilitation

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Shep Hyken @Hyken

4 years ago

When it comes to taking care of customers, sometimes people go a little further than expected. When asked why, they often say, "It was the right thing to do." There's no incentive other than the desire to care for someone else. In a sense, that is what customer service is about.

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Justine Douglas @CTS___

4 years ago

Prepping on a Sunday for tomorrow’s Managing Customer Expectations & Handling Complaints workshop for local Cumbrian business #Cumbria #training #customerservice

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Captain Dave @DaveWallsworth

4 years ago

For anyone who is a nervous passenger, this photo hopefully shows the atmosphere we do our best to create in the flight deck. We are laughing, but we are also carrying out the job professionally in a relaxed manner and everyone is/would be happy to speak up at any point.#teamwork

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Cumbria Growth Hub @CumbriaHub

4 years ago

We're teaming up with @BurnettsLegal to present the 9.5 Employment Hot Tips for businesses in Cumbria. Getting employment contracts and policies wrong at the first stage can lead to time-consuming problem solving and litigation at a later stage. buff.ly/3rLQxhH

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Justine Douglas @CTS___

4 years ago

Breakfast @MeliaHotelsInt before work #training #premiumairline #contactcentre #Newcastle

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Shep Hyken @Hyken

4 years ago

Employee engagement is real. And it impacts the bottom line & customer experience. Many companies have proven that if you treat the employees well, they will return the favor by treating your customers well.