CallForce Outsourcing Specialists @CallForceDirect

"Don't mistake vulnerability for weakness. It might just be the most courageous thing you do all year." Our CEO Candice Roberts reflects on 26 years of leading CallForce and why admitting you don't have all the answers is a strength, not a shortcoming. Happy Women's Day. 💪🌸 #WomensDay #Leadership #WomenInBusiness #CallForce

AI isn't replacing your workforce. It's augmenting it. 🤖 We've unpacked what the rise of the AI-augmented workforce really means and what smart businesses are doing about it. 📖 Read more: callforceoutsourcing.com/the-rise-of-th… #AI #FutureOfWork #BPO #CX #CallForce

📣 We're hiring Junior Dialler Administrators — local & international campaigns! ✅ 1–2 years' dialler experience ✅ UK/USA campaign exposure ✅ Excel & reporting skills 📍 CT | JHB | Durban | Full Time 📩 [email protected] #NowHiring #DiallerAdmin #BPO #CallForce

Three months. UK clients won. New facilities live in Durban & Johannesburg. Another UK client in the pipeline for Cape Town. That's what momentum looks like. Proud to have Justin Aldrich on the CallForce team. #CallForce #BPO #UKExpansion #Outsourcing

📣 We're looking for a Lead Acquisition Specialist! Open to employees, consultants & data vendors with experience in: ✅ Compliant lead sourcing ✅ SA & UK consumer data ✅ Supplier management & campaign conversion 📍 CT | JHB | Durban (Hybrid) 📩 Contact Kiara: [email protected] #LeadGen #NowHiring #BPO #CallForce

South Africa: top-three BPO destination for 4 consecutive years. Number one for US buyers. 48% of new GBS jobs driven by UK investment. The research from Ryan Strategic Advisory makes a compelling case — and at CallForce, we live it every day. ryanadvisory.com/latest-researc… #SouthAfrica #BPO #Outsourcing #CallForce #CX #GBS

It is with great sadness that we share the passing of our colleague, Bongani Maseko, who has been a part of the CallForce team since October 2023. Bongani was a dedicated and valued member of our team, known for his passion for sales and his warm, positive presence. The contribution he made and the relationships he built with his colleagues will be fondly remembered. Our deepest condolences go to Bongani's family, friends, and all who had the privilege of working alongside him. We ask that you keep his loved ones in your thoughts during this time of grief. Rest in peace, Bongani. 🕊️ #CallForce #RIPBongani #InMemoriam

It's still in our hands. Happy Mandela Day 2026. Today we honour 67 years of courage, service and an unwavering belief in a better South Africa. Give 67 minutes. Make them count. 💛💚 #MandelaDay #MandelaDay2026 #ActionAgainstPoverty #CallForce #CallForceCares

Is your outsourcing partner truly compliant or just ticking boxes? Compliance isn't a checkbox. It's the difference between a vendor and a strategic partner. Read our latest article to find out what questions you should be asking 👇 callforceoutsourcing.com/compliance-the… #CallForce #BPO #Compliance #Outsourcing #ContactCentre callforceoutsourcing.com/compliance-the…

Happy 4th of July!🎆 250 years of America - what a milestone! To our clients, colleagues and friends celebrating today - wishing you a brilliant Independence Day from the whole CallForce team! #4thOfJuly #IndependenceDay #America250 #HappyFourthOfJuly

HISTORY⚽ Bafana Bafana beat South Korea 1-0 — first ever World Cup knockout stage for South Africa! Maseko the hero. Canada up next. Let's go, Bafana! 💛💚 #BafanaBafana #WorldCup2026

"Will AI change CX?" is the wrong question now. The real one: how do we get the integration right? Our Justin Aldrich joined the main stage at the Customer Xperience Alliance Conference and brought back 5 key insights on where CX and BPO are headed 👇 callforceoutsourcing.com/the-future-of-… #CX #BPO #CallForce #CustomerXperienceAlliance callforceoutsourcing.com/the-future-of-…

We're Finalists! 🏆 CallForce is a finalist in TWO categories at the CCMG Awards: Best Outsourced Contact Centre & Best Domestic Contact Centre. Proud of our incredible team across Cape Town, Durban & Johannesburg. Watch this space! 👏 Together, we excel. #CallForce #CCMGAwards #BPO

Today we honour the courage and sacrifice of the young people who, on 16 June 1976, changed the course of South Africa's history. Fifty years on, their legacy lives in every opportunity we create for the next generation. At CallForce, Youth Day is not just a public holiday - it is a reminder of why the work we do matters. Through our alignment with the GBS sector's vision for job creation, we are committed to opening doors for young South Africans: real careers, real skills, and real futures in a growing, globally connected industry. The future calls. And we believe South Africa's youth are more than ready to answer it. Happy Youth Day. #YouthDay2026 #June16 #TheFutureCalls #CallForce #GBS #JobCreation #SouthAfrica #CallForceCares #YouthMonth2026

The 2026 FIFA World Cup kicks off today and South Africa is on the world stage.🌍 South Africa face Mexico tonight in the opening match of the tournament, marking our return to the World Cup for the first time in 16 years. And not just any opening match - at the historic Estadio Azteca, in front of over 80,000 fans. The odds may not be in our favour, but South Africa has never needed the odds. We back our boys tonight and every game that follows. Let's go, Bafana! 💛💚 #BafanaBafana #FIFAWorldCup2026 #WorldCup2026 #SouthAfrica #WeAreCallForce #WorldCup⁠ ⁠#FIFAWorldCup⁠ #WeAre26⁠

Tomorrow is the day! 📅 The Customer Xperiance Alliance – CX Innovation Conference 2026 takes place tomorrow at the Hallam Conference Centre in London, and we couldn’t be more excited to have Justin Aldrich representing CallForce on the panel. If you work in CX, contact centres, or outsourcing – and you’re not yet registered – there’s still time to secure your spot. Expect a full day of sharp insight and honest conversation from 120+ senior CX leaders and delegates, covering everything from emerging outsourcing locations and the latest technology to new ways of delivering real business outcomes and improving customer experience. Justin will be taking part in Panel Session 5: “The Great CX Outsourcing Reset: The Future of CX Delivery and Location Strategy” – a session we’re confident will spark some genuinely important conversations. 📍 Hallam Conference Centre, London | 📅 11 June 2026 🔗 Register now: cxalliance.org/events/annualc… #CXAlliance #CXInnovation2026 #CustomerExperience #BPO #Outsourcing #CallForce #CXLeadership #LocationStrategy cxalliance.org/events/annualc…

It's shaping up to be an exciting week at @CallForceDirect! 🙌 We are proud to have Justin Aldrich representing CallForce as a panellist at the CX Alliance – CX Innovation Conference 2026 this Thursday in London. Justin will be joining fellow industry leaders for a panel discussion on "The Great CX Outsourcing Reset: The Future of CX Delivery and Location Strategy" – covering vendor consolidation, geopolitical risk, real-time voice translation, and the AI landscape. With 120+ senior CX leaders and delegates from some of today's leading brands in the room, it promises to be a day of real insight and honest conversation. 📍 Hallam Conference Centre, London | 📅 11 June 2026 Spots are still available – register here: cxalliance.org/events/annualc… #CallForce #CXAlliance #CXInnovation2026 #CustomerExperience #BPO #Outsourcing #CXLeadership

CallForce is expanding in Durban! 🚀 We're on the lookout for BPO-suitable premises in the greater Durban area. Our team is on the ground 8–9 June and would love to view potential spaces. If you have a property that could work for a large-scale contact centre, contact Jerome: 📧 [email protected] 📱 069 041 4126 #CallForce #Durban #BPO #KZN

Big news! CallForce is moving to brand new offices in Randburg! 🏢✨ Modern. Dynamic. Built for scale. Our new space is designed to inspire performance and reflect the global business we are becoming. The best is still to come. Watch this space. 👊 #CallForce #NewOffice #BPO #GlobalExpansion