Chime Helps @ChimeHelps

Hi there. We understand how important it is for you to get that provisional credit, and we're here to help. Some disputes qualify for a temporary credit. If our investigation takes longer than 10 business days (or 20 business days for new accounts), we will apply this credit to your account while we finish reviewing your case. The following claims do not qualify for temporary credit: - Debit card disputes regarding undelivered, returned, or incorrect items. - Late claims reported over 60 days after the statement date. - All credit card disputes. To protect your privacy, we weren't able to discuss your account details here on social. Please contact us in the app or at 1 (844) 244-6363 so our Member Services team can help further.

Currently, we do not have an Australian phone number. However, you can call our U.S. team whenever you’re ready so we can take a closer look and assist you. Just a reminder, our phone number is a toll-free number. We would recommend checking with your phone carrier to see if any additional rates apply.

@esonlinji We recognize how important this is for you. To offer you the most secure service possible, we have discontinued email support. The best way forward is to connect with our Member Services team at 1 (844) 244-6363, as they’ve got the tools to help.

@RodakWhite @Chime Hi Rodak, we completely understand your frustration with this dispute. To dive into your case details safely, let’s transition to a secure channel. Please reach out to us in the app or by calling us directly at 1 (844) 244-6363.

Hi Oleg, we understand how frustrating it can be when a claim decision does not go in your favor, and we treat these types of reports with the utmost priority. If Chime denies your dispute, the transaction will remain in your account history. However, if you have new information that was not included in your original dispute, you may be eligible to file for a reinvestigation. Supporting documents include police reports, hospital records, timesheets, or proof of travel locations. For further help, please contact us through the app or call us at 1 (844) 244-6363 so we can look deeper into this with you

@wsellers Hi William, thank you for reaching out. In order to fully understand and resolve your concern, can you please provide more details or context?

@Olasuka78116668 Hi Kassidy, we saw your DM and just replied. Please reply to our Private Message and we'll continue to help you there.

Hi there, we understand how frustrating it is when a claim isn't decided in your favor, even after submitting evidences of unauthorized charges. If Chime denies your dispute, the charge remains on your account. However, if you have new information, you can request a reinvestigation by submitting supporting documents. This includes police reports, hospital records, timesheets, receipts, or travel logs. For further questions, you may contact us through the app or at 1 (844) 244-6363 so we can discuss the details of the investigation with you.

Hi JM. We are happy to clarify how our cards work and detail the exclusive rewards you can automatically unlock. The primary difference is that the Chime Visa Debit Card draws directly from your available checking balance for daily spending, whereas the Chime Card is a secured credit card designed to build your credit score safely with no interest or annual fees. Also, receiving over $3,000 in monthly direct deposits (even if split across separate deposits) automatically qualifies you for Chime Prime status! This unlocks top-tier features like 5% cash back on a spending category of your choice, a 3.75% APY on your savings, and increased MyPay limits up to $500. You will also gain premium travel and lifestyle perks through Visa Signature, including complimentary Priority Pass airport lounge access.

Hi there, we completely understand your frustration and want to make sure this is looked into right away. Because we value your security, we don't have access to account details here on social media, but we can guide you to the right team. Please call 1-844-244-6363 or reach out in the app so our team can review your account immediately and help you with this.

@Willow18213 @Chime Hi there, we understand how important it is to have access to your account. Our Chime Member Services team is here for you 24/7. Please reach out to us by calling 1-844-244-6363.

Hi Rodak, we understand how frustrating this denial must be, and we would greatly appreciate the chance to review your case again. Please reach out to us right in the app or give our Member Services team a call at 1-844-244-6363. If you have any new information, please share it with us so we can investigate this further. Helpful documents you can provide include: ● Latest tracking updates showing the final status or location of the package. ● Messages with the merchant regarding the status of your order or service. ● Written reasons from the merchant explaining why they failed to deliver the items.

We’re committed to helping you. Please share your $ChimeSign and we will check it out. Friendly reminder: we never send unexpected DMs. Protect your account by never sharing your email, phone number, or login info publicly. If an account asks for anything besides your $ChimeSign, it is not us.

Hi there, this sounds incredibly stressful when you just want to earn a reward for joining Chime, and a lost card in the mail shouldn't cost you your hard-earned bonus. What’s your $ChimeSign? We’ll take a look. Remember: we don’t send unsolicited DMs, and you should never share personal info like email, phone, or account numbers via social media. If someone reaches out asking for anything other than $ChimeSign, it’s not us.

Hi Pamela. We understand how frustrating this is for you, and we’re here to help. This report requires assistance from our Member Services team. We recommend contacting us through the app or calling us directly at 1 (844) 244-6363 so we can look into this for you. Also, to help protect your account, we recommend removing your message, as it contains personal information. Protecting your privacy is really important to us.

SSA/SSI/VA—January calendar Chime Members can receive Social Security and VA benefit payments up to two days early* with direct deposit! If you have notifications turned on, you will receive a notification when your payment arrives. If you don’t see your deposit on the expected date based on the schedule, that means we haven’t received it, and our Member Services team won’t have any further information about when it will become available. We recommend allowing three additional business days before contacting the Social Security Administration. *Early access to direct deposit funds depends on the timing of the submission of the payment file from the payer. We generally make these funds available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date.

@EllisVerdell @Chime Hi Paul, we understand how disappointing this must be, and we're here to help. Could you please provide more details or context about the bonus you are referring to so we can assist you further?

Hi Jesaufer. We understand how frustrating it is to have someone trying to get into your account. We take reports like this very seriously, and we want to make sure your account is secure. Please call us immediately at 1 (844) 244-6363 so we can look into this with you and protect your information.

Hi Isaiah, we understand this isn't the outcome you were hoping for, and we know how frustrating that can be. Let’s see what we can do next. If you have any new information or documents to share, we can definitely reopen the dispute and look into the transaction again. Please give us a call at 1 (844) 244-6363 or through the app so we can help you get that process started.

@Sambakerlx Hi Sam, we hear how exhausting it has been to experience these challenges for quite some time and we want to turn things around for you. To provide the best support possible, could you share a bit more about what is going on?