Diana Yaz @DFYdigital_

#Digitaltransformation #AI aficionado #NFT | Form. ECF evangelist, Innovation @Orange | dfyconsulting.com World Joined December 2008

Tweets

5K
Followers

733
Following

746
Likes

2K

Diana Yaz @DFYdigital_

3 months ago

@IHGOneRewards Awaiting a response.

0 0 0 6 0

View Details

Disappointed with @IHGHotels @IHGOneRewards’ handling of my refund request for Iberostar Ibiza. The reservation was cancelled only 2 days after booking due to force majeure, with supporting email evidence available. Asking IHG to review this case as an exception, promptly, fairly

1 0 1 927 0

View Details

Diana Yaz @DFYdigital_

6 months ago

I was an @Airbnb customer for 11 years. It took one decisive experience to close my account. A quick look at @Trustpilot and confirms this is not an isolated incident, more like a pattern. For a company built on trust, even closing an account feels like an obstacle course.

0 0 0 30 0

View Details

Diana Yaz @DFYdigital_

10 months ago

@Casey Congrats, Casey! Never been so invested 😎

0 0 3 156 0

View Details

Diana Yaz @DFYdigital_

a year ago

After 15 years of service, it is time to part ways @Fidomobile . My patience has run out.

0 0 1 50 0

View Details

Diana Yaz @DFYdigital_

2 years ago

@canva is magic studio available in Quebec (Canada)? Pls include the link if it is bc I cant find it.

1 0 0 33 0

View Details

Diana Yaz @DFYdigital_

2 years ago

Customer service @OpenAI you there? Houston, we have a problem. I have been a paying #ChatGPT Plus client for months. Yet recently, I am not recognized as such whilst continuing to pay. Pls rectify !

0 0 0 63 0

View Details

Diana Yaz @DFYdigital_

2 years ago

@AmazonHelp Done. I hope this is the last time I experience such a stressful and inefficient moment in my consumer life.

1 0 0 5 0

View Details

Diana Yaz @DFYdigital_

2 years ago

Hey @amazon - what's up with tech glitches? As I clicked to end #AmazonPrime membership, I was charged a full-year membership! Now trying to get a full refund seems to be a herculean task. Feeling stuck in the matrix. Amazon, WTH?

1 0 0 122 0

View Details

Diana Yaz @DFYdigital_

2 years ago

@AmazonHelp done

2 0 0 4 0

View Details

Diana Yaz @DFYdigital_

2 years ago

@amazonHelp @amazon I was refunded but not totally. Still missing $11.06 CAD. Pls proceed, thx

1 0 0 11 0

View Details

Diana Yaz @DFYdigital_

2 years ago

Who wants to invite me to @getairchat

0 0 0 36 0

View Details

Diana Yaz @DFYdigital_

2 years ago

Folks, scammers are getting swifter by the minute. Check this one from “city of montreal” urging me to pay a parking ticket. Even the URL looks legit. Be wary out there! #scam #cybersecurity #fraud

0 0 0 79 0

View Details

Diana Yaz @DFYdigital_

3 years ago

4/4 ..."Buy Mail Forwarding" blue button. #CanadaPost, do your homework, put yourselves in users shoes. Basic #UX fail, folks.

0 0 0 39 0

View Details

Diana Yaz @DFYdigital_

3 years ago

3/4 thinking they were the culprits (sorry!). You may ask, was this important detail displayed in bright bold colour on their site ? Nope. See for yourself. It's listed as an ordinary bullet on the right side of the page. What really grabs our attention however is the striking

1 0 0 23 0

View Details

Diana Yaz @DFYdigital_

3 years ago

1/4 @canadaposthelps and myself owe @Tangerine an apology. Context: I ordered a mail forwarding service from canada post. By purchasing the service, I'd expect ALL types of mail to be forwarded. Yet, to my surprise, expresspost parcels do not qualify. This became an issue when..

1 0 0 68 0

View Details

Diana Yaz @DFYdigital_

3 years ago

@Wayfair I sincerely hope this interaction does not go in deaf ears at Wayfair and that someone there will tackle this. Surely, many others have experienced this.

0 0 0 15 0

View Details

Diana Yaz @DFYdigital_

3 years ago

@Wayfair It boggles my mind how you are as fast ast the speed of light when it comes to refunds and getting rid of that client calling you out, but slow as a mammouth when it comes to finding the root of the problem.

1 0 0 16 0

View Details

Diana Yaz @DFYdigital_

3 years ago

.@Wayfair I know your priority is customer satisfaction but hey, if @FedEx has the order and is not delivering, you will not followup w @FedEx . Customer service is from the moment customer passes the order all the way to fulfillment. Get involved #Wayfair!

1 0 0 87 0

View Details

Diana Yaz @DFYdigital_

3 years ago

@TangerineBank Your processes are broken. I give up.

1 0 0 24 0

View Details

Diana Yaz @DFYdigital_

3 years ago

Calling out @TangerineBank the so-called digital bank. When it comes to replacing a lost card, your processes are proof that you do not work as a digital brand but as a mammouth. Been 2 weeks w/o a debit card. #painpoint #fedup #digitalnope