Doug Lipp @DougLipp
Speaker, Service & Leadership Consultant and Best-Selling Author, Disney U douglipp.com Sacramento, California Joined December 2010-
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@DougLipp, nos recordó en el #CXSummit2025 que la magia comienza con la cultura. Confianza, empatía y coherencia: eso es lo que realmente crea experiencias inolvidables. @anakarinaqa | @melissadibuja
@BPrO_org @anakarinaqa @melissadibuja Magnificent work!!!!! Thank you for sharing
@NISC_coop Ready to Laugh & Learn? Then let’s fill this room!
It's time! The 2024 #NISCMIC kicks off this evening at 5pm! Join us to hear from NISC President & CEO Doug Remboldt on our focus this year and learn from DisneyU Author Doug Lipp how to provide an excellent customer experience. See you soon!
Here's my 2nd Dear Disneyland letter on @MiceChat. tinyurl.com/3u3tskmy I hope @WaltDisneyCo embraces Walt's idea to constantly Plus the Show and embrace truth tellers. #DisneyU #DisneyUniversity #DisneyInstitute #Disneyland #TheWaltDisneyCompany #DisneyLeadership
Sharing this with friends & colleagues because of: • My love for Disney & @Disneyland • Concern for Disneyland’s current state Honored @MiceChat is promoting my 3-part letter, starting with this first one timed on Disneyland’s 69th birthday today. micechat.com/391936-dear-di…
Setbacks are part of life, but giving back is healing. 🌻 In my latest blog, I share our experience with @NAMICommunicate and the support we received: tinyurl.com/bdejmj4c #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training
In my newest blog, I discuss how the "Normalization of Deviance" can lead to disaster and share insights from NASA’s history: tinyurl.com/3ep9b9w5 #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
Have you noticed how customer service has become robotic? 😟 Discover how businesses are transforming their customer interactions: tinyurl.com/ytwp946p #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment
Merging teams? Beware the hidden traps! ⚠️ Explore why many mergers fall apart despite shared values: tinyurl.com/bajpyryt #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
✨ Looking for the secret to true happiness? In my new blog, I discuss how Shawn Achor's powerful insight can transform your outlook ni life. tinyurl.com/mzvmnajj #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training
🌟 Ever wondered what makes a true leader? Let me take you backstage with Wayne Gretzky and reveal the essence of greatness: tinyurl.com/3y8hfuek #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment
Embrace failure, thrive through adversity! 🌟 Discover the Japanese wisdom behind resilience in my latest blog: tinyurl.com/yc5djx4p #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
Wondering what if we train them and they leave? But consider, what if you don't train them, and they stay? 🤔 My new blog: tinyurl.com/2ur4wpnc #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
It's time to break free from excuses. ⏰ Learn about Pride Industries, and how they've flipped the script to "Yes, If": tinyurl.com/29hjhs3c #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
🌟 Unlock the secrets of sustained success! Discover how Greg Hicks of Impressions Catering turned his failing business around and found triumph in focus: tinyurl.com/ct93k3h6 #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity
Is your organization teetering on the edge of failure? Gain insights into strategies that will empower your organization for lasting success: tinyurl.com/2xpjyvph #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training
🌐 Out with complacency, in with success! 🚀 My latest blog urges you to crawl out of complacency with honesty and change: tinyurl.com/4nuwxzwe #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
Discover the key to organizational success - being truthful with yourself! Learn how the Force Field Analysis can guide your decision-making: tinyurl.com/ycy9mx5b #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training
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