Eric Entzeroth @EricEntzeroth
SVP North America Sales and Operations for Genesys St Charles, Missouri Joined September 2011-
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Followers191
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Following137
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Your Call is Being Analyzed to Ensure Great Service and Experience bit.ly/XB5CQj via @etamb #custserv #custexp
7 “Fail Proof” Steps to Delivering Exceptional Customer Service shar.es/jnQqd via @Genesyslab
Genesys Connect for Service Cloud Wins Best in Show at ITEXPO 2013 bit.ly/XKkw4z @genesyslab
"Presenteeism" -- The Cost of Unplanned Absenteeism shar.es/CiQU2 via @Genesyslab
4 Steps to Cultivate Insane Customer Loyalty – via @Forbes onforb.es/WDuEuc
Roundtable Webinar on Contact Center TCO w\ Sheila McGee-Smith & Brian Bischoff [Dec 6, 1 - 2PM ET] Register Here >>bit.ly/TuBUbm
Who owns the #CustExp at your company? Three ways to find out from @genesyslab bit.ly/XZ0Mex #CustServ #CCTR
RT @crmpartners Who is Accountable for the “Moments of Truth” of the Customer Experience? CustomerThink goo.gl/2InHF #custexp #crm
Stop Looking at #CCTR ACD Reports & Start Training Your Agents: Sage advice from @Genesyslab @stefancaptijn tinyurl.com/8o6u3pl #CustServ
New @Genesyslab blog: 3 Changes to Better Manage Your Back Office Workload tinyurl.com/cmrlmyc #CustServ
Genesys Blog shar.es/5MBlc via @sharethis
The Five Pillars to Achieve the Holy Grail of Outbound shar.es/5Eh3N @Genesyslab #custserv
@Genesyslab with great Cloud solution at Dreamforce according to analyst @OpusRC @dnm54 opusresearch.net/wordpress/2012…
Genesys Teams Up With Salesforce For Customer Service - Forbes onforb.es/QTwSX5 via @sharethis
1 day away from #GENSTWT Philadelphia. Event begins at 3pm in the Sheraton Downtown. Hope to see you there! bit.ly/O5k0el
. @Genesyslab connects to the cloud w/a new relationship with Salesforce.com and biz unit.@ @McGeeSmith tinyurl.com/9zhy5yz #DF12
Is your customers voice lost in the Cloud? If so, @Genesyslab can help. Schedule a meeting with us @Dreamforce bit.ly/NC5nCQ #DF12
Is your customers voice lost in the Cloud? If so, @Genesyslab can help. Schedule a meeting with us @Dreamforce bit.ly/NC5nCQ #DF12
Want to know how @Genesyslab is bringing the power of conversation to @Salesforce, visit us @Dreamforce bit.ly/NC5nCQ #DF12
Want to know how to “Bring the Power of Conversation to @Servicecloud”? @Genesyslab has added a 2nd session! bit.ly/NC5nCQ #DF12
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