CustomerFirst @FeedbackNotes
Feedback is the breakfast of champions! North West, England Joined November 2018-
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Followers16
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Following177
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Take note and learn #X1development Ethical business practices are actions performed and attitudes held by a business and its employees that are professionally and morally responsible, seeking to promote the goals of the company without sacrificing the common good of its customers
@MSBSolicitors why are you letting your client #x1developmentltd breach their contract with buyers? Adding conditions post contract agreement is unethical! @KnightKnox why do you represent this developer when you know their unethical practices? #unethicalbusiness #untrustworthy
What every business wants is for their customer to leave saying 'WOW'! What does “Going the Extra Mile” REALLY Means in Customer Service ?callcentrehelper.com/going-the-extr… via @callcentrehelp
#Customerservice is a differentiator, good product, good service = winner. Recently @jlandpartners #johnlewis attention to detail, meeting customer needs, product knowledge and effective listening = great service, therefore you got the sale! #goingtheextramile
Empathy in customer service is vital, therefore personal interaction is necessary - a consumer report #customerexperience #customerservice slideshare.net/chrisward33633… via @SlideShare
Here are a few stories sent to us by our #servicewithrespect campaign supporters highlighting why customer service professionals deserve our respect. Thank you to our contributors: @PostOfficeNews, @WeAreOpenreach and @CarpentersGroup hubs.ly/H0BhypX0
Here are 10 lessons learnt 2020 and tips for what they could mean for this year👇 hubs.ly/H0CX8nJ0 #2020 #pandemic #coronavirus #covid19 #business #UK #productivity #employeeengagement #change #customerexperience #CX #customerservice
"Whilst many brands will be eager to welcome customers back to physical outlets as soon as possible, I’d wager many of the innovations we have recently seen emerge are here to stay." - Jo Causon, CEO 👇 hubs.ly/H0BvPDR0 #technology #digital #customerexperience #CX
@LancsHospitals we admire NHS staff but it is unacceptable to be greeted at the reception of endoscopy mobile unit @Prestonhosp this AM by hostility, a mocking, condescending voice tone and unhelpful attitude of staff. Training is vital, I felt for the elderly going there today.
@jet2 Thank you for an excellent customer journey on LR752 flight CFU-MAN, 31st October. Your crew did not stop providing consistent, excellent service, promoting an outstanding company image. The corporate, clean, red cabin presentation upon entry, had impact! #CustomerService
First year Travel & Tourism learners carried out their customer service role-play yesterday. They were assessed in face to face situations including customer complaint handling and telephone scenarios in our travel shop to provide a realistic learning environment #LoveOurColleges
Customer experience during coronavirus is not all negative - well organised operations, well sanitised venues, lack of crowds, no queues, table service, space to breath.......a positive experience @IKEAUK Warrington, Well done!
What makes Customer Service outstanding? We are looking forward to supporting National Customer Service Week 5 - 9 October which gives us the opportunity to recognise those colleagues who deliver exceptional service day in and day out @instituteofcs #NCSW2020 #CustomerService
What can we do for our customers? Is this customer service? Absolutely!
Excellent, WOW service received from Charlotte @BootsUK in Middlebrook, Horwich, great product knowledge, attentive service, smiles, eye contact and for sure she got a sale! #sales #csutomerservice #customerfirst #boots
Waiting 16 hours for a table booking confirmation from @thedressersarms is not 'customerfirst'. If you have an online booking system it needs to be managed effectively, no customer wants to wait to plan their day 16 hours. Ineffective communication = loss of custom + reputation
...from @Forbes: A #CustomerCentric #Culture Starts By Embracing This One Truth. Before a company can deliver a great experience to its external customers, it must first deliver a great experience to its internal ones. gag.gl/X9EpQO
About time too!
New proposals announced would see loyal customers not have to pay more when renewing insurance policies - here’s why trib.al/yTGZDEW
Did you know that: 'In a recent study by Microsoft, 96% of consumers said customer service plays a role in their choice of and loyalty to a brand. 56% have stopped doing business with a brand due to a poor customer service experience.' Get focussed!
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