Frogfoot Customer Service @FrogfootSupport
This is the official Twitter page of Frogfoot's Customer Service team. Feel free to contact us here for customer support. #FrogfootCustomerService frogfoot.co.za South Africa Joined August 2021-
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Outage Resolved| Rise Provisioning System | Partial|Outage has been resolved, services have been provisioned correctly and services have restored.
Outage Update | DBN | Pietermaritzburgdfa |We are awaiting the latest feedback from our fibre service provider. Update to be shared once received.
Outage Update| JHB | JHBCBD | We have followed up with our fibre service provider to confirm when the technicians have arrived onsite.
@ChanetteSt95442 Good day, Chanette. We apologise for the inconvenience caused. We attempted to reach you by phone earlier today but were unable to get through. Please let us know a convenient time to call you back, or feel free to reach out to us at your convenience. We look forward to ...
Outage Update | JHB | Monument Park | Our fibre service provider has advised that their technician was awaiting access at Brooklyn Mall to proceed with unpatching both sites. Our fibre service provider technicians are currently onsite investigating the issue.
@AVW400 Good day, Andries. We sincerely apologize for the inconvenience caused. Please note that the outage you were affected by has been resolved. Should you require any further assistance, you are welcome to contact us.
Outage Update | JHB | Whiteriver | Partial|The contractor team is pulling the 3rd fibre cable to the fibre distribution box. Updates to follow.
@coetzer_leonora @FFFibre @TelkomZA Hi, there. You are welcome 🙂 .
Outage Update | Rise Provisioning System | Our Fibre service provider maintenance teams have arrived onsite and are investigating the outage.
Outage Update| JHB | Monument Park | We are currently pending an update from our fibre service provider regarding their technician's ETA. Further updates will be provided as soon as feedback is received.
Outage Update | JHB | JHBCBD |Our fibre service provider has advised that the next available technical team will attend to the site. The latest ETA to site provided is 11:30.
Outage Update | JHB | Nelspruit West |The teams are actively working on locating the exact point of the break in order to assess the damage and begin repairs.
Outage Update | DBN | Margate |The civils contractor teams have arrived on site to commence repairs.
@NNonji Good day, Nonji. We apologise for the inconvenience caused. Kindly provide us with the account holder’s details (via inbox or email us on [email protected]) - full name, physical address and cell phone number. Thank you.
Outage Update | DBN | Amanzimtoti | Our initial checks have been completed, and a fault has been logged with our Frogfoot maintenance team to investigate the incident on site.
Outage Update | DBN | Margate |The current ETA for the Frog foot maintenance teams to site is 17:00.
New Outage | NLD | Beaufort-West <> Prince-Albert via ADVA | Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.
Outage Update| DBN | Margate | Our initial checks have been completed and the fault was logged with our fibre service provider to investigate the incident on site.
Outage Update| JHB | Nelspruit | Partial|Our initial checks have been completed, and a fault has been logged with our Frogfoot maintenance to investigate the incident on site.
Outage Update| JHB | Evaton | Down|We have escalated with our fibre service provider regarding their teams ETA to site. Feedback will be shared as soon as received.
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