GCI @GCIAK

News and information from GCI, Alaska's largest telecommunications and technology company. gci.com Alaska, USA Joined June 2009

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GCI @GCIAK

a week ago

@sumit_Tez Good morning Sumit Thank you for your response. Please advise GCI customers to contact us directly with their concerns. Thank you -Carol

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@BrahimOuta9hl5 Good morning Brahim, we're sorry we missed you. Congratulations on your Master Degree in finance. To join the GCI team please feel free to visit gci.com/about/careers. We look forward to meeting you. Thank you for choosing GCI. -Katie

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GCI @GCIAK

3 weeks ago

@L0RD_333 Thank you for reaching out to GCI, sorry we missed you last night. If you are still experiencing service issues, could you please provide the name on the account, phone #, PIN and service address so that we can check into this for you. -Julie

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GCI @GCIAK

3 weeks ago

@MayorsSalsa Thank you for the detailed response. I have sent this over to our business management team and have requested a callback to help get this account setup. It may be tomorrow however before they contact you. Thank you, Julie

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GCI @GCIAK

3 weeks ago

@MayorsSalsa Hi Mayor's Salsa, I'm very sorry for the frustrations you have experienced. I would love to look into this for you. Please send us a private message with the contact phone number associated with the service so that we can best assist you. Thank you, Julie

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GCI @GCIAK

3 weeks ago

@glitchtruth It takes every tool in our toolkit to serve a state like Alaska, and this agreement strengthens our ability to keep Alaskans connected when it matters most. -Julie

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GCI @GCIAK

3 weeks ago

We’ve added a new layer of resiliency to our infrastructure toolkit. ✔️Fiber ✔️Microwave ✔️Satellite ✅@Starlink bonded gateways Learn how we’re leveraging Starlink for resilient, reliable connectivity: news.gci.com/news-releases/…

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GCI @GCIAK

4 weeks ago

@PeachLemom Hello PinkToad, I do not see any active outages in the Muldoon/Patterson area in Anchorage at this time. Can you please provide the phone number associated to your account and pin or password for security purposes so I may look into this further? Thank you. -Katie

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GCI @GCIAK

2 months ago

@retrovgamer Glad to hear it was a simple fix! Please don't hesitate to reach out if you need anything else. - Devin

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GCI @GCIAK

2 months ago

@BetaBruceWayne Hello Seth, and thank you for reaching out to us. I apologize for any inconvenience this may be causing your. So that we may better assist you please send us a private message containing the phone number associated to your account. Thank you. -Craig

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GCI @GCIAK

4 months ago

@Dad73Gto Good morning my apologies for the trouble. If you would please send us a DM with your phone number, I would be happy to get you in touch with a technician. Thank you. - Devin

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GCI @GCIAK

5 months ago

@gho5ty Good morning Jake, I'm very sorry for the trouble. May I please have your phone number to locate your account and get you in touch with a tech for futher assistance? Thank you. - Devin

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GCI @GCIAK

5 months ago

@xConfushon Good morning Confushon, in order to better address your questions, may I ask where you're located? Thank you. - Devin

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GCI @GCIAK

5 months ago

@xConfushon Hello and thank you for contacting us. To give you the best service possible, please send us a private message with the phone number linked to your account and your PIN or Password. I'd be happy to look into any outages in your area. Thank you. -Craig

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GCI @GCIAK

6 months ago

@clysmicband Hello Clysmic, did your internet service stop working? Although your speed may be slower until your cycle date there are no limits. Please let me know if your service has stopped working, so that I can have a member of our Technical team reach out to you directly. -Craig

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GCI @GCIAK

6 months ago

@clysmicband Unfortunately we do not have any other options to speed the service up, without you purchasing a new modem package. Our terms and conditions can be found on our home page @: gci.com/terms-conditio… -Craig

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GCI @GCIAK

6 months ago

@clysmicband Hello Clysmic, and thank you for reaching back out. If your service has been slowed to the basic level speed which 10Mbps/3Mbps, then your services will resume to normal speed on the first day of your next billing cycle. -Craig