Rob Armstrong @HigherEdRob
Founder of @NeonCaffeine_ . Championing accessible social media content . #HigherEd professional . MCIPR @CIPR_UK . linkedin.com/in/neonrob United Kingdom Joined March 2012-
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@AskVirginMoney yeah your link works, but I am pointing out that someone needs to fix the errors on the website. This is a customer telling you that website information is wrong and misleading, it would be nice if you could share that with your colleagues to resolve!
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@AskVirginMoney I've wasted 10 minutes going around in circles on your telephone line, each time the option cuts off or hangs up because it tells me the app can solve my problem. The app is the problem and I want to speak to a human. Do you not care about customers?
@AskVirginMoney Try being a customer and fix this error then! Search complaint, that first result doesn't take you to a complaint form despite the suggestion it will!
@AskVirginMoney It is related to a credit card and submitting a complaint. Your website search results say there is a form, but when you click through the form doesn't exist and just tells you to call the standard 0800 number. Ridiculous process!
How about putting on more carriages so we're not treated like cattle and there's space for airflow. Horrendous experience on the route towards Barmouth (again) @LSRPlaid
☀️It's hot on our network today! 💧 Stay hydrated and carry water with you ⛱️ Seek shade whenever possible 🤒 Please don’t travel if you’re feeling unwell news.tfw.wales/blog/5-ways-to…
Hey @EtihadHelp I wonder if you are going to ignore my attempts to contact you today or not after you failed to reply last week. My rescheduled flight has been rescheduled again! Why even bother offering it as an option to then take it away. How do I get assistance?
@EtihadHelp have you disabled the ability to change flights in the manage booking section of the website and app? I'm trying to check options to change my ticket and it won't work.
@EtihadHelp @Eng_Gmaera Not replied to me either, seems very hit and miss
@EtihadHelp @andrea_ap96 What's the secret to getting a reply? I asked for help 7 hours ago yet people who message less than 30 mins ago are getting replies! x.com/i/status/20297…
It appears the trick to getting a quick response from @EtihadHelp is to post personal ticket data. Those tweets get responses far quicker than general questions. No sense of any logical order to replying to customers. I get you're busy but 6hrs vs. a few minutes doesn't seem fair
@EtihadHelp can you come back to me on this please? Not sure if you received it the first time as you're definitely replying to more recent posts 🤔
2. What method of communication will you use to contact us to discuss our flights? You say to keep them updated but is it email or telephone? A lot of travellers will have UK roaming off due to high costs of this functionality so we'd not receive phone calls from you. 2/2
@EmmEDavies Not even possible to use another provider on our route if you look at the stations we're talking about.
@tfwrail when will you be sharing updates on trains running from BHM to BRM for tomorrow? Just wondering if I need to plan an extra night away if an operational decision won't come until later today. I'm connecting in BHM from elsewhere. 🤔
@nsandihelp are there any known issues with the 'pay by bank' option on your website today? The page fails to load when attempting to buy more premium bonds. Looks like you use Ecospend as your provider and their website doesn't load properly either 🤔
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