The first global luxury hotel brand, pioneering international travel for 75 years. Explore the #InterContinentalLife.ihg.co/IC-book-now WorldwideJoined June 2009
@jenazbananaz We're very sorry to hear about this, Jena. Please know that we take this concern seriously. Can you share more details about your experience via PM, including the full name on the reservation, confirmation number, stay dates, and contact info?
@photobo311 Hi, Alex. We're sorry to hear about your experience. Please send us a DM here, on Instagram ihg.co/6012B897qi or Facebook ihg.co/6017B897qW with your account details so we can look into this further. Thank you.
@Mundy888 applicable taxes. While the reservation may be cancelled, the penalty remains valid and cannot be waived. Your feedback has been documented under case 1059507062 and shared with the hotel for reference.
Thank you for your loyalty as an IHG® One Rewards Diamond Elite member and for choosing Holiday Inn Express & Suites Clearwater Beach. We’re sorry to hear about your experience. Per the reservation policy, cancellations or no-shows incur a first-night charge plus applicable taxes. While the reservation may be cancelled, the penalty remains valid and cannot be waived. Your feedback has been documented under case 1059507062 and shared with the hotel for reference.
Lamentamos la situación que nos comenta. Nos gustaría revisar lo ocurrido y darle seguimiento. Por favor, envíenos un mensaje privado por Facebook o Instagram con más detalles, su nombre completo, nombre y ciudad del hotel, fechas de estancia, número de confirmación (si aplica), correo electrónico y teléfono.
@chrissosa32 We appreciate you reaching out about your experience, Chris, and we are sorry to hear it was not as expected. Please send us a DM with your booking information so we can look into this for you.
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