Kevin Neher @KevinNeher
Co-Lead @McKinsey Customer Experience practice #custexp #custserv #cx Work across industries. Interested in new and innovative experiences. Views mine Colorado Joined February 2010-
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🚲 #Colorado Springs is seeing the 18th annual ROLL Bike Art Festival, uniting the city’s cyclists and #artists in an unusual partnership of the two hobbies. I love how many diverse and innovative events we have in our state! Via @outthereco. mckinsey.dsmn8.com/bKgF0YDjKr
How can grocery #retailers unlock the full value of #advancedanalytics? 🛒 In their recent article, my colleagues discuss two emerging high-value use cases of advanced analytics in the #grocery space—and how retailers can seize the opportunity: mckinsey.dsmn8.com/JcWT2Sk
I enjoyed chatting with my colleague, Onur Mumcu, about why true #customerexperience cannot be conveyed through survey results—and the alternative methods that businesses can utilize instead, to reap the rewards: mckinsey.dsmn8.com/eQj0avtD7k
If, like many, you’re still a little skeptical of the #metaverse, maybe take a trip to one of these new destinations in #Denver—perhaps the holographic art or gaming pods will win you over… 🤯 mckinsey.dsmn8.com/FPxbAnnN8q
#Innovation in business can be greatly improved by digital and analytics tools. How can CPG companies utilize digitally enabled innovation to produce sustainable results? Find out more here ➡️ mckinsey.dsmn8.com/jHsJHqudEt
Check out this futuristic #VR headset, offering an immersive experience without even having to get out of bed! 🛌 As the #metaverse becomes more popular, it’s exciting to think about how products like this could transform #customerexperience in the future. Via @DigitalTrends
The #metaverse offers exciting opportunities for #fashion brands to engage tech-savvy, young consumers through virtual fashion, #NFTs, and #gaming. 🎮 Discover what brands need to know about this new frontier. mckinsey.dsmn8.com/nEwVVexJJt
Waste paint is an eyesore and a major cause of #microplastics in waterways. One small business is tackling both by turning graffiti into jewelry—and addressing #unemployment along the way💍 Check it out via @wef: #recycling #upcycle mckinsey.dsmn8.com/Kj3wADS-cV
I’m excited to check out murals and more at Denver’s @RiNo #festival in September 🎨 It’ll showcase local and national artists, and host #visualarts, theater, music events, and family workshops in the River North Art District. Via @DenverPost. mckinsey.dsmn8.com/9cvP0hTaUV
I can’t wait to check out the new #art exhibition “Immersive Frida Kahlo” at Lighthouse Artspace Denver. Enormous light projections display Kahlo’s work in a way that has never been witnessed before. 🎨 mckinsey.dsmn8.com/rs4a6vwtES
Over time, #sustainability has become an increasingly important priority to all business sectors—the food industry is no exception. 🛒 With rising customer expectations for sustainability, my colleagues identify three focus areas to help grocers succeed: mckinsey.dsmn8.com/vs00GSnnx-
Check out this magnificent installation by Vasku and Klug! 🤩 “Breath of Light” features hundreds of opaque and translucent orbs with special sensors. Visitors interact merely by breathing onto the sculpture, creating a spectacular light and sound show.💡 Via Dorothy Di Stefano
🛍 How can fashion brands develop clear strategies to master off-price fashion in an omnichannel world that protect their brands while reaching new consumers? My colleagues explore how in their latest article 👉 mckinsey.com/industries/ret… #CX #omnichannel
Viewing #art that sparks contemplation and self-reflection is an experience like no other 🤩 I'm intrigued by the new exhibitions in # Denver's art galleries which demand "gallery visitors consider their own ways of viewing the world." Via @denverpost: denverpost.com/2022/04/05/col…
As "61 percent of customers globally say they now have higher customer service standards," now's the time to invest in #customerexperience (CX). This piece from @Zendesk explores how to drive growth with quality #CX 👇 zendesk.co.uk/blog/scaling-w…
✈️ Consumer demands in #airtravel are shifting. From #sustainability to greater health and safety requirements, there's an opportunity for stakeholders to develop a deep understanding of their customers' changing needs—and outperform those that don't: mckinsey.com/industries/tra…
🎮Not just a hobby, gaming is a powerful tool for improving the effectiveness of AI. Playing games can help AI learn on its own and find new ways of doing things. Such advances present exciting opportunities for providing seamless #CX: mckinsey.com/featured-insig…
🏆 Great #customerexperience extends beyond convenience and cross-channel connectivity. Customers need to believe in the companies they buy from. This is just one of the five "zeros" my colleagues identify that are transforming the role of stores: mckinsey.com/industries/ret… #retail
🤖I would LOVE to buy snacks from this remote-controlled vending machine. It's been hailed as "the ultimate vending machine—meant to take only 15 seconds," and, even better, "your quarters can't get jammed." Now, that's a first-rate #customerexperience! Via @mashable
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