Lucid Software Support @LucidHelp
Here to answer any and all of your @LucidSoftware product questions! For detailed help, join our community: https://t.co/ONw1psCJuq lucidchart.zendesk.com/hc/en-us South Jordan, UT Joined November 2016-
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@Asif92Rp @LucidSoftware Hello, Thank you for contacting Lucid Software! We apologize for the delay in your response. It looks like we have already taken care of this request on a separate ticket. Please let me know if you have any other questions I can help with.
Our development team has resolved the outage! If anyone experiences additional problems, please let us know here: bit.ly/3eUWQsI
@LucidSoftware @tanke67 Hello @tanke67, Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - AZ
Lucid is currently experiencing an outage. Our development team is looking into the issue, and we expect it to be resolved soon! Updates here: lucidsoftware.statuspage.io
@mrbenjohnstone @LucidSoftware I am not seeing a previous ticket submitted under your name. But if you fill out the form linked here, we'll be happy to assist you. - MW bit.ly/2zovOrS
@mrbenjohnstone @LucidSoftware Thanks for contacting Lucid Support. We would love to help you out. Please submit a support ticket at the below link so we can look into your billing issue. - MW bit.ly/2zovOrS
@angelgartzia Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - (LC)
@sjivan @therealdanvega @LucidSoftware Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - (RS)
@LucidSoftware @EveryonesCTO Thanks for contacting Lucid Support. We would love to help you out. Please submit a support ticket through this form (bit.ly/2zovOrS) so we can look into your billing issue. - JV
@kk202502 @LucidSoftware Hello, Thank you for contacting Lucid Software! I would be happy to help you with this. Unfortunately, I wasn't able to find the paid account in our system with the information provided. In order to locate the correct account, we'll need more information from you about the c...
@Rafael26134640 Hi, Thank you for contacting Lucid Software! I'm happy to help you with this. I have ensured your subscription has been cancelled and that there will be no more attempts to charge your card. You are now on a Free account, which you can use to access any documents that you cr...
Lucid is currently experiencing an incident impacting Google SSO, Jira cards, and several integrations. Our development team is looking into the issue, and we expect it to be resolved soon.
@LucidSoftware @Rafael26134640 Hi, You have contacted Lucid Support! Did you have a question about Lucidchart? Please let me know how I can help.
@Rafael26134640 Hello, Thank you for contacting Lucid Software! I would be happy to help you with this. Unfortunately, I wasn't able to find the paid account in our system with the information provided. In order to locate the correct account, we'll need more information from you about the c...
@LucidSoftware @FanOwnedBoxing @FanOwnedBoxing Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - RS
@LucidSoftware @EnricoMani Hi, did you have a question about Lucidchart? Please let me know how I can help.
@LucidSoftware @Patapoufz @Patapoufz Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - MS
@LucidSoftware @quiimf @quiimf Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - MS
@quiimf Hi سبحان, You have contacted Lucid Support! Did you have a question about Lucid? Please let me know how I can help. (LC)
@LucidSoftware @bmurray66 @bmurray66 • Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - MS
@KurtAndrews Hi, Thank you for contacting Lucid Support! In Lucid, Enterprise admins have the option to enforce two-factor authentication under the “User sign-in” section of the admin panel. You can learn more about it here (help.lucid.co/hc/en-us/artic…). If you're curious about available p...
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