Martin Cook @MartinCookW4

London, England Joined July 2011

Tweets

145
Followers

111
Following

133
Likes

19

Martin Cook @MartinCookW4

2 months ago

@LBofHounslow No collection on our road today. So this has now been going on for over a week. How long is this going to take to sort out - be good to have a timeline and not vague promises of “doing their best”

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Martin Cook @MartinCookW4

2 months ago

@vueling what is wrong with your customer service people? I have been getting the complete runaround from them on trying to make a claim for a delayed flight. I have asked several times for details of your Alternative Dispute Resolution agents.They don’t want to tell me.

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Martin Cook @MartinCookW4

a year ago

@unitedutilities hi. I am staying with my mother in law in Heyes Avenue Rainford. No water at all. Clearly a wider problem based on talking to Neighbours. Have reported it. But your incident website says there is no reported problem in the area. What’s happening?

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Martin Cook @MartinCookW4

2 years ago

Hi @threeuk. Are there network problems in W4? When will they be fixed?

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Martin Cook @MartinCookW4

2 years ago

@nsandihelp hi. There is a problem with the way your website is working on my iPhone. I have unread messages. I successfully log on (passing your dual factor process). However when I try to access my messages I get logged out and told that I have used the back button

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Martin Cook @MartinCookW4

2 years ago

@LNRailway why did you let the delayed 7-23 to Birmingham leave Euston this morning? We have all been turfed off at Northampton and now can’t get to Birmingham or back to London. What were you thinking ??

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Martin Cook @MartinCookW4

2 years ago

@ThreeUK Can you please provide a bit of transparency as to what is going on? I am pretty frustrated but can exercise patience if I know what is going on. Right now it just feels like a series of problems that just cause more and more angst.

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Martin Cook @MartinCookW4

4 years ago

@SoEnergyUK I messaged you about your shocking treatment of my 86 year old mother in law where you want to bill her £277 per month - even tho you have agreed that the meter reading data you have on her is wrong. You asked me to DM and I did - but no reply. Do you care about this?

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Martin Cook @MartinCookW4

4 years ago

@SoEnergyUK really frustrated. My mother in law is 86 and lives on her own in a small bungalow. You have agreed that you have the wrong meter readings for her but still want to put her monthly bill up to £271. Really??

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Martin Cook @MartinCookW4

5 years ago

@iD_Mobile_UK Rory. Thank you. The £5 offer is in the upgrades section (tho the instructions in the app indicated changes to plans were in the plans section). All now (I think) resolved. Thank you.

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Martin Cook @MartinCookW4

5 years ago

@iD_Mobile_UK and below are the fabulous offers available to her on your site. No mention of the £5 for u/l mins and texts,and 2GB data which was on the end of contract letter. Why is that?

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Martin Cook @MartinCookW4

5 years ago

@iD_Mobile_UK Thank you. She was on a criminally expensive sim only deal. She needs a new plan. Her email saying her contract was about to expire included a £5 deal for 2mb data. But I can’t see any way to get that. So it’s that, or a PAC code - which your systems also won’t issue.

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Martin Cook @MartinCookW4

5 years ago

@iD_Mobile_UK my 85 year old mother in laws contract is up for renewal. For 2GB of data you are charging her £20 per month. That’s criminal. I need a PAC code but your system won’t give me one. How to get one?

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Martin Cook @MartinCookW4

5 years ago

@ThreeUK can you please fix your 5G broadband in W4? It was down most of Monday, most of Tuesday - and is now in and out like a yo-yo. I know you have had a mast problem - but you could try letting those users in the area know what is going on and when it will be fixed.

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Everton @Everton

5 years ago

32 years ago, 96 Liverpool supporters went to watch their team and never came home. Then. Today. Always. We stand together in our city and remember them.

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Martin Cook @MartinCookW4

6 years ago

@YourSSE Joined you because it looked like you provided great customer service. Pretty poor so far. All I want to find out is if my existing smart meter works with you. Over 2 hours waiting on the phone so far. Am I the 1st person to transfer with an existing smart meter?

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Martin Cook @MartinCookW4

6 years ago

@thameswater what is going on in Acton Lane Chiswick W4? This is the only road fir about a mile + which allows access across the tube line - and you have closed it

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Martin Cook @MartinCookW4

6 years ago

@DanRutstein Dan - try “lockdown parenting hell” podcast by Josh Widdecombe and Rob Beckett. Think you will find some kindred souls.

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RxSport @RxSportUk

8 years ago

Win With #Wimbledon! Simply RT this post, then follow @RxSportUk & @Bolle_Eyewear for your chance to win a Head Radical MP Tennis Racket and Bolle Sunglasses. Comp open to UK only, closes July 15th 2018 #competition #tennis. Full info: rxsport.co.uk/news/an-ace-of…