Neens @Neens233
Professional fun lover, dog lover and food lover #lifesessentials Cromarty, Scotland Joined January 2011-
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@British_Airways I called today an hour before my outbound flight to advise I was unable to travel and change the date of my return flight (more than 30 hours away). I was told I was now marked as no-show & my return flight would be cancelled…no refund or option to change date.
@Neens233 It's difficult to comment on your situation without any information, Neens. If you need further help, please send us a DM as previously mentioned. Corry
What if I had simply been unable to take my outbound #flight due to circumstances beyond my control, but still needed my return flight? @British_Airways just cancel it, keep my money and leave me #stranded. The more I think about this, the worse it gets! #mindblown #cruelcompany
@British_Airways this is an example of caring about your customers from @nationalrailenq. #BritishAirways version of #customercare was to cancel my return flight, despite giving over 30 hours notice before departure, with no #refund or option to change date. #keepingmymoney
@British_Airways this is an example of caring about your customers from @nationalrailenq. #BritishAirways version of #customercare was to cancel my return flight, despite giving over 30 hours notice before departure, with no #refund or option to change date. #keepingmymoney
@British_Airways @WhichUK @MoneySavingExp @BBCRoryCellanJ @SimonCalder @guardiantravel @TheSunTravel @MailOnline @Independent @SkyNews @LBC
@British_Airways the treatment just received via your call centre is utterly disgusting. “We are fully committed to helping each and every one of our customers enjoy the best possible experience.” What a complete blatant lie. #BadCustomerService #PassengerRights #BritishAirways
@British_Airways the treatment just received via your call centre is utterly disgusting. “We are fully committed to helping each and every one of our customers enjoy the best possible experience.” What a complete blatant lie. #BadCustomerService #PassengerRights #BritishAirways
How can an airport be this unprepared for arriving passengers? We landed at 2am and are still standing in baggage reclaim with no bags and no proper explanation of what is actually causing the delay. #EdinburghAirport #BaggageReclaim #TravelChaos #AirportDelays
This is not just “an inconvenience”. We have been awake since 7am UK time yesterday and still have a 5 hour drive home once our bags finally appear. Passenger welfare and safety should matter more than this.
This is not just “an inconvenience”. We have been awake since 7am UK time yesterday and still have a 5 hour drive home once our bags finally appear. Passenger welfare and safety should matter more than this.
@EDI_Airport We landed at 2am and have now been told it will be at least 4am before bags even start to come out. No water being handed out, no meaningful support, and many passengers still have long journeys home. This is completely unacceptable.
@EDI_Airport We landed at 2am and have now been told it will be at least 4am before bags even start to come out. No water being handed out, no meaningful support, and many passengers still have long journeys home. This is completely unacceptable.
@EDI_Airport wtf is going on. You have two belts in Edinburgh airport and no baggage is coming out! Having to wait 2 hours for our luggage to come out is absolutely mental! People have been travelling for hours, and still have long journeys home. Any water been given out? Nope!
@EDI_Airport wtf is going on. You have two belts in Edinburgh airport and no baggage is coming out! Having to wait 2 hours for our luggage to come out is absolutely mental! People have been travelling for hours, and still have long journeys home. Any water been given out? Nope!
@Apple brand new AirPods bought for the noise cancellation function, the left one vibrates & tingles in my ear, with slight crackling sounds. It’s horrendous with my ADHD. Not the quality I had hoped for with my first set. Is this normal? It makes them completely unusable for me.
@23andMe how do we talk to a human about this? Your auto or AI generated responses to our emails are really poor and do not answer the actual questions. Do you not care about your customers experience? #badservice #customerservice #misleading
@lorealparis can you please send me a replacement or a voucher. Purchased this from Victoria train station on Tuesday and just gone to use it and it doesn’t spray and just runs down the bottle. If these were cheap I wouldn’t mind but can’t really just take the loss…
@WHOOP I ordered my whoop free trial on the 23rd October but the order status doesn’t seem to have been shipped yet. What’s the average timescale for delivery to UK please?
@McDonaldsUK how are we supposed to know what’s available when at the drive thru….? This is the only thing showing? Are we supposed to know the full menu off by heart? Genuine question! Had to drive back round, load up the menu on my phone and then head back through….
I’m actually struggling to watch #mafs with Polly’s attitude towards other women. Absolutely disgusting. Her pal ain’t much better either. Women like this make me ashamed to also be a women
@MN456782 I don’t even get why she’s angry at her. Women like this are usually suffering from their own issues and are projecting. It’s still pretty hard to watch - I hope she learns something by watching the show back. Not everyone is for you, but there’s no need to be cruel.
@Casetify how long are your phone cases supposed to last?
@UberEats how do we go about requesting a refund? We order a bundle with zero delivery and at check out it’s processed as two seperate orders costing lots more. We have tried to cancel but it’s not allowing….
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