Novility @Novility_com
Hospitality Training, Redefined novility.com The Netherlands Joined June 2013-
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Differentiate your offering and make the competition irrelevant. hubs.ly/H0ht64l0 #hospitality #hotels #travel #differentiation
In today's reputation economy, monitoring and managing guest reviews is an essential part of the daily routine of a successful hospitality professional. hubs.ly/H0hs2Lz0 #hospitality #hotels #travel #guestreviews #reputation
Enabled by technology, modern and effective staff training solutions are worth the investment to take your hospitality business - whether a hotel or restaurant - where you want it to be. hubs.ly/H0hmBtH0 #Hospitality #employeetraining #stafftraining #restaurants #hotels
Hint: delight your customers. with the unexpected. hubs.ly/H0hmztn0 #Hospitality #hotels #traveling #loyalty #CustomerExperience
Real-time updates and a rigorously trained workforce are vital in having a housekeeping department that operates like a well-oiled machine, which has a significant influence on guest satisfaction. hubs.ly/H0hmzpQ0 #Housekeeping #hotels #Hospitality #Travel
#Change is hard, especially in #Hospitality, which is one of the oldest businesses ever to exist. With many "Why?", "How?", "What if?" questions to answer, hoteliers are often reluctant to migrate from business as usual and transform their organizations. hubs.ly/H0hlq-T0
As customer experience is set to overtake price and product as the key brand differentiator, how will hotels stand out in a market that gradually becomes more and more competitive? #ThinkingAheadThursday #hotels #Hospitality #Travel hubs.ly/H0hjb2H0
Have a look at the ways how smart technology can improve your operational efficiency, reduce frictions, and heighten guest experiences through more personalized interactions. hubs.ly/H0hbYsR0 #hospitality #hotels #Travel #technology #guestexperience
It's time to reconsider certain aspects in your operations and be more open to say 'no.' hubs.ly/H0hbXP60 #hospitality #hotels #Travel
"There is too much at stake in losing good human capital, especially at a hotel where service will also be a matter of passionate individuals helping others have the best possible experience." hubs.ly/H0hbXNj0 #Hospitality #hotels #Travel #EmployeeExperience
Little Friday quiz! To whom does the following quote belong? "I want it all, and I want it now" A) Queen B) Millennials C) All of the above hubs.ly/H0hbXTn0
How are the luxury hotels keeping up (or do they) with the #digitalization of the hospitality ecosystem? hubs.ly/H0h6BJG0 #Hospitality #hotels #Travel #LuxuryTravel
Hospitality is a people business - humans serving humans to be precise. Therefore, what makes or breaks the experience of the served humans is the ones who are serving. There goes the puzzle of the day. hubs.ly/H0h6Cdx0 #hotels #Hospitality #reviews #Travel
Maybe... Well... Are we allowed to say both? hubs.ly/H0h6Byq0 #Hospitality #hotels #Travel #TravelTuesday
How the concept 'luxury travel' evolves can be comparable to the weather we have here in the Netherlands: it changes fast. Let's start this week with a refreshing piece that discusses the meaning of #LuxuryTravel : hubs.ly/H0h6yQV0 PS. Have a sunny week ☀️
Although the essence of service remains the same, evolving guest preferences have lead to a change in expectations. Make sure you avoid these common customer service mistakes that could hinder overall #Satisfaction: hubs.ly/H0h19x00 #Hospitality #hotels #reviews #Travel
When you want to acquire and retain talented people in your team, as bad as you want to acquire and retain guests, that's how you'll drive your hospitality business into success. hubs.ly/H0h3rv00
Guest reviews matter more than ever in today's reputation economy. Here's how to help increase your chances of receiving positive ones that will make you smile more often: hubs.ly/H0h19L10 #Hospitality #hotels #TravelTuesday #reviews #Travel
Let's look at the hotels' green initiatives from a different angle: how are the housekeepers influenced from such programs? hubs.ly/H0g-PH_0 #hotels #Hospitality #Travel #environmentallyfriendly #environment #housekeeping #Sustainability
Another step towards building upon the notion "Augmented Hospitality"? hubs.ly/H0gXl9r0 #Hospitality #hotels #Travel #Food #luxury #luxuryTravel #michelin
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