Nuffield Health @NuffieldHealth
The official account for Nuffield Health customer services relating to our gyms, hospitals and healthcare services. Here to help Mon – Friday, 8am – 5pm. nuffieldhealth.com/contact-us United Kingdom Joined January 2010-
Tweets38K
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Followers31K
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Following1K
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Likes10K
@surreyteacher1 Good morning, if you could send your request to [email protected] please, the team will be able to pass this on for you. ^NN
@Dan_Mn Hi Dan, apologies for this. Could you please send me your contact number via DM? I’ll ensure we take the necessary corrective action so you don’t receive any further SMS messages. ^BB
@Kotofeja Hi Nadya, thank you for your feedback and I’m sorry to hear about your experience. Our complaints and feedback process can be found here: bit.ly/3EFSLoj. Once feedback is submitted, it will be reviewed and assigned to the appropriate senior manager. ^BB
@sophie_denton Hiya Sophie, as a Nuffield Health member, you can access a Connections+ centre for £10. You don’t need to be accompanied by a City or Barbican member, just bring your Nuffield Health membership card. 👍^BB
@TomKilgallon3 Hi Tom, thanks for your message. I’ve checked with the team, if the card is faulty, it’ll be replaced free of charge. If it scans correctly and you still want a replacement, I do need to confirm a fee will apply. ^BB
@oceanwaves72 Good afternoon, thank you for your message and suggestion. I have shared this with the senior management team at the centre, on your behalf. ^BB
@NClarkGas Hi Nick, thanks for sharing this feedback, and I’m sorry for the impact both issues are having on club visits. Could you please reach out to us via this link: bit.ly/3CD8eqt? We’ll ensure the appropriate manager investigates and gets back to you as soon as possible. ^BB
@MikeW924 Hi Mike, thanks for sharing this feedback, and I’m really sorry for the impact it’s having on your club visits. Could you please reach out to us via this link: bit.ly/3CD8eqt? We’ll ensure the appropriate manager investigates and gets back to you as soon as possible. ^BB
@kimothen Morning Kim, sorry to read this. Could you DM the email address you use for the app and I'll log a ticket with the app support team? ^BB
@funtimesnow2025 Thanks for raising this. We're sorry for the experience and understand your concern. Please share full details via our feedback portal so the team can review: bit.ly/3CD8eqt ^BB
@cerirwilliams Morning Ceri, thank you for your follow‑up message, and apologies for the impact this has had on your club visits. This is the information that was provided by the site management team. I have requested that they contact you directly with a further update. ^BB
@GabrielOlo33680 Hi Gabriel, apologies for any errors on our part. You can contact the location team via the following link: bit.ly/3K1EZSB and they will investigate this further for you. ^BB
@HTspurs151 Hi, thanks for this feedback and I am sorry to read this. There are no immediate plans for equipment changes. But I have shared this feedback directly with the Customer Experience Manager. ^BB
@SharonP00123501 Morning Sharon, apologies for any errors on our part. Please can you forward any emails to [email protected] and we'll make sure its escalated to the appropriate manager ASAP. ^BB
@cerirwilliams Hi Ceri, I’m really sorry for the further issues and delays you’ve experienced. I’ll follow up on the complaint that’s already been escalated and ensure the assigned manager gets back to you as soon as possible. ^BB
@__xtiine Hi, thanks for your message and I am sorry to read you were dissatisfied with a recent visit our Fitness and Wellbeing CentreS. If you are unhappy with any element of your club membership our complaints process can be found here: bit.ly/3EFSLoj ^BB
@rie3401 Good morning, thank you for this feedback and apologies for the lack of response. Please can you forward any complaint to: [email protected] and we'll chase the appropriate manager for a response. ^BB
@MartCAFC45 Good morning, thank you for the feedback, and sorry for the impact on your workout. We do need two team members on site to open, for regulatory reasons. Could you DM your membership number so I can arrange for a manager to follow up directly? ^BB
@miren_ebs Good morning, thank you for sharing this feedback. Could you please DM your membership number? I’ll arrange for the site Operations Manager to follow up with you directly. ^BB
@Michele39582547 Morning Michele, thanks for sharing this feedback, and I’m really sorry for the impact this has had on your club visits. Would you be able to DM your contact details? I’d like our Operations Manager to follow up with you directly regarding the issues you’ve highlighted. ^BB
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