Octopus Energy @OctopusEnergy

We believe energy should be better. A better experience for customers, better for the planet, and better value for money. octopus.energy Soho, London, England Joined September 2015

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Octopus Energy @OctopusEnergy

7 minutes ago

Hey Bruno, it feels counterintuitive, and we’ve explained why here: x.com/octopusenergy/… A tariff like Tracker updates daily following market prices, so it’s all about taking the rough with the smooth, saving overall compared to a traditional tariff - but if you need more certainty, you can always switch tariffs. 🐙

Octopus Energy @OctopusEnergy

19 hours ago

@canido_steve Hi Steve, good question! It’s a combination of things - although sunny weather helps solar generation, wholesale electricity prices are influenced by the whole energy system. During a heatwave, electricity demand often increases because of greater use of things like air

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Octopus Energy @OctopusEnergy

5 hours ago

The goal was never just clean energy. It’s cheaper bills, smarter homes, better, more affordable tech... so families can feel the immediate benefits as well as the long term 🐙

Greg Jackson @g__j

6 hours ago

Joint top of another @WhichUK ranking (with the lovely folks from @GoodEnergy ) Helping customers to cut carbon AND save money: We invent, manufacture (in the UK), install and optimise our own heat pumps - which are cheaper to run than gas boilers for 94% of customers

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Octopus Energy @OctopusEnergy

11 minutes ago

@DrSian69 Hey Sian, we’re on the case. I see we called you earlier to explain the process, and we've now arranged a new date for the survey.

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Octopus Energy @OctopusEnergy

47 minutes ago

Hey Dave, even when it's super hot, energy market prices can rise because everyone is trying to keep cool, adding extra pressure on the grid. We're not expecting anyone to turn their fan off (staying safe and comfy is key!) but there are ways to take part - think waiting until later to do your washing, prepping a salad instead of using the oven, etc!

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Octopus Energy @OctopusEnergy

a hour ago

@Chris33Richards @MoneySavingExp @g__j I've sent a DM over to help here. 🐙

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Octopus Energy @OctopusEnergy

a hour ago

@Leslie984815134 I can see Leisa's been in touch via DM to help sort this for you. 🐙

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Octopus Energy @OctopusEnergy

a hour ago

@MeonValleyWeb Hi there, sorry this one slipped through the cracks. Could you pop us a DM with your email and I’ll pick this up now?

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Octopus Energy @OctopusEnergy

2 days ago

Next major announcement: meet the Nook, the Octopus home battery 🔋 For the first time, a serious home battery isn't just for early adopters. 👉They’re plug-in, self-install, no engineer needed. 👉 Or hardwired - at around half the cost of a Tesla Powerwall. Works with solar. Backs up your home. And it's only going to get smarter. 👉 Plus, an extra special trucking reveal... Big day here at #OctopusETS26

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Octopus Energy @OctopusEnergy

2 hours ago

@ACLegalServices Hey there 👋 It doesn’t change your rates. We reward you if you can help the grid using less or more energy than usual, depending on the session. Check it out here: octopus.energy/saving-session… 🐙

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Octopus Energy @OctopusEnergy

a day ago

🚨 #SavingSessions alert! POWER DOWN from 6-7pm today 🎁196 Octopoints per kWh you save 🙋‍♀️Keep an eye on your emails to opt in or head to your online dashboard: octo.ps/4aILuXB

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Octopus Energy @OctopusEnergy

2 hours ago

@Chris33Richards @MoneySavingExp @g__j Hey Chris, ours are here👉 octopus.energy/dashboard/new/… but let me pop you a message with your home’s kWh to help you compare 🐙

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Octopus Energy @OctopusEnergy

2 hours ago

@DavidPi74336203 Hey David, could you pop us a DM and I’ll take a look?

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Octopus Energy @OctopusEnergy

2 hours ago

@NorgroveKevin Hey Kevin, I'm taking a look at this behind the scenes now for you and I'll reach out with an update today.

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Octopus Energy @OctopusEnergy

3 hours ago

@BingoBertie Hi there, that doesn’t sound right. Could you DM us the address and I’ll pick this up ASAP? 🐙

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Octopus Energy @OctopusEnergy

3 hours ago

@bionicmanc Hey Mark, it’s not as straightforward as with solar systems, but if you pop us a DM with your address and more about your setup, I can look into this for you 👀🐙

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Octopus Energy @OctopusEnergy

3 hours ago

@Xxcharlotteoxx Thanks Charlotte, I'll take a look and get back to you soon 🐙

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Greg Jackson @g__j

5 hours ago

I met Craig, the first Octopus Cosy 9 Heat Pump customer in Yorkshire, at The Energy Tech Summit. He has solar panels & battery, heats his home with the heat pump, charges his electric car at home - and drives 12,000 miles a year. And pays nothing for his energy. With solar to generate his electricity, battery to shift it to the evening & sell it to the grid, and a smart tariff to optimise all his electricity. This is the sort of stuff the fossil fuel industry know is coming and its one reason you see such vitriol. Of course, we'll still use fossil fuels for many years - but by ditching petrol/diesel and gas, people like Craig are living the cheaper, cleaner future and we shouldn't allow incumbency to slow it down.

Octopus Energy @OctopusEnergy

5 hours ago

The goal was never just clean energy. It’s cheaper bills, smarter homes, better, more affordable tech... so families can feel the immediate benefits as well as the long term 🐙

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Octopus Energy @OctopusEnergy

3 hours ago

@penfold_43 Hey Mark, it sounds like we dropped the ball here 😞 I'm keen to put this right, can you send across a DM with a few more details?

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Octopus Energy @OctopusEnergy

4 hours ago

Hi there, you’re welcome to join with any type of meter. Could you pop us a DM and I’ll check what happened there? We only fit smart ones, and we’ll tell you if yours need exchanging if they’re too old (octopus.energy/blog/meter-cer…) or in an emergency situation when we need to replace the existing ones to restore your electricity or gas supply. x.com/messages/compo…

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Octopus Energy @OctopusEnergy

4 hours ago

@mcjones_42 I’m sorry we’ve dropped the ball here 😔 I can see one of our managers has been in touch this morning with the next steps to getting this sorted 🐙

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Octopus Energy @OctopusEnergy

5 hours ago

@pat11669019 Hey Pat, we're generally pretty speedy with our replies. I'm here to help and happy to check in on this for you, can you send across a DM with your account info? 🐙