Operator Daily @OperatorDailyHQ

Tuesday Teardown #7 is live. 1 in 4 of your closed jobs runs at break-even or below — you just can't see which ones. The P&L hides it; the winners subsidize the losers. Per-job costing, modeled at a 6-truck shop: ~$70K/yr in pure margin. Full teardown: operatordaily.com

Friday Five #6 is live. 5 fixes to stop losing quotes to silence. Vendor-agnostic. Each under an hour. Each $0. 60%+ of quotes get zero follow-up — your no-response pile is the cheapest pipeline you have. Full playbook: operatordaily.com

Tomorrow's Friday Five: 5 quote-follow-up fixes you can ship this weekend. Each under an hour. Each $0. The no-response pile in your CRM is worth more than your ad budget.

@ServiceTitan The +67% weekend call share is the number worth sitting with. Summer demand moves to nights and weekends — and most shops' phones still run banker's hours. Whoever catches the 8 PM call usually keeps that customer for a decade. Overflow routing costs less than one lost install.

The ground-source heat pump track is the sleeper here. Residential operators who actually understand GSHP sizing and economics are still rare — and homeowners are asking. The shops that send a tech to sessions like this end up quoting that work with confidence instead of passing on it.

The quote you sent Friday is still sitting in their inbox. 60% of shops will never touch it again. A 3-touch follow-up is the difference between 26% and 31% close — one extra accepted job a week at a 6-truck shop. TT#6 breaks down the sequence — operatordaily.com

Tuesday Teardown #6 is live. 60%+ of service-trade quotes never get a single follow-up touch. Your quotes don't lose to competitors — they lose to silence. The 3-touch fix, modeled at a 6-truck shop: ~$120K/yr recovered. Full teardown: operatordaily.com/posts/tt6-clos…

Half your customer base is dormant. Not gone. Sitting in your CRM. Didn't call when their unit failed. $0 to text them. ~$50K/yr if you do. Most shops never run the query.

6-truck service shops are leaving ~$500K/yr on four leaks that don't require switching CRMs: → Missed calls (~$170K) → Slow quotes (~$140K) → No review automation (~$80K) → No dormant reactivation (~$50K) Add them up. Then size yours.

Customer who gets a quote in 5 minutes vs the one who gets it in 3 days. Same houses. Same equipment. Same problem. The 5-min shop closes ~45%. The 3-day shop closes ~24%. Same shop. Different leak.

Friday Five #5 is live. 5 things you can ship this weekend to wake up your dormant customers. Vendor-agnostic. Each one under an hour. Each one $0. Your dormant list is the cheapest acquisition channel you have. Most shops never run a campaign against it. Full playbook: operatordaily.com/posts/friday-f… #HVAC #plumbing #electrical #roofing #servicetrades #contractor #smallbusiness

Tomorrow's Friday Five: 5 things you can ship this weekend to wake up your dormant customers. Vendor-agnostic. Each one under an hour. Each one $0. Your dormant list is the cheapest acquisition channel you have. Most shops never run a campaign against it. operatordaily.com

Your customer base is a balance sheet asset most operators never look at. About half of it is sitting dormant. Each one previously chose your shop. Each one costs $0 to text. Most shops will go pay Google to find a stranger this week instead of texting the homeowner whose unit they installed two years ago.

Tuesday Teardown #5 is live. About 50% of your lifetime customer base is sitting dormant. They're not gone. They're in your CRM — the cheapest acquisition channel you have. 6-truck shop modeled: ~$22K one-time reactivation + ~$27K/yr ongoing retention. Cost: $0-$80/mo. Mechanism + math + threshold. No vendor crowning. operatordaily.com/posts/tt5-rete…

Service reminders work better when triggered off install-date than calendar-quarter. The shop that texts "your spring tune-up window is opening" to homeowners installed in March hits a much higher response rate than the one blasting Q1 emails to the whole list. The trigger does most of the work.

@simprosoftware "Thought that was included" is the single biggest unscoped-revenue leak in service trades — and most of it isn't malicious. It's a template that hasn't been tightened since 2019. Fastest fix is one Tuesday morning of pulling your last 20 disputes and adding three exclusions.

@jayshvacplumb Apprenticeships are the operating leverage that doesn't show up in any CRM dashboard. The cheapest 4-truck-to-6-truck expansion is the tech you raised, not the one you tried to poach in year three. Real work — congrats to the new class.

@gopaschal 17K reviews is the most underrated moat in residential service. Non-linear effects on the local map pack kick in well past 500 — a competitor working harder doesn't close that gap. They have to install the automated review-velocity loop. Solid build.

@ServiceTitan Worth splitting that 76% — using AI to draft scope language vs using it to compress measure-up time aren't the same lever. One's nice-to-have. The other is the difference between a sub-1-hr quote and a 24+ hr quote, and the close-rate gap there is dramatic.