Pro Plan @ProPlan
Pro Plan is the most advanced nutrition for your pet's best life. Read house rules: https://t.co/IZmqwtr2Ji purina.com/pro-plan St. Louis, MO Joined July 2012-
Tweets17K
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Followers19K
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Following436
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@xBrandonKohler Thanks for reaching out. Our cooking process and quality assurance measures wouldn't allow any sort of insects to be in our finished foods. We take reports like this very seriously, as quality and safety are our highest priority. Please DM us so we can assist you further.
@TransRapid We’re relieved to hear he’s feeling better, and it’s great that there's a support case already. If you have any further questions or would like a follow‑up at any point, please don’t hesitate to DM us. We’re always here to help. Thank you for keeping us updated!
@sandrak78023 Bugs have no place in your dog's food, and we take that seriously. We want to make this right, and we're committed to learning more and addressing any concerns you may have. Send us a DM to share more details. Thank you.
@MylesNelsonPL Oh no, that’s definitely not okay. We’re sorry you experienced this. We understand how unpleasant this must have been, and we want to help right away. Please send us a DM when you have a moment so that we can learn more.
@1ifbyland2 We are terribly sorry to see this. We apologize that you received our product in this condition. The situation you encountered is an unusual occurrence, and certainly not typical of our products. When you have a moment, please send us a private message, so we can learn more.
@claire_lou09 We're sorry to learn this. While you've reached out to the team for US and Canada consumers, please visit purina.com/international-… to contact the Purina team in your country.
@krmtly61 Thanks for reaching out. To serve you best, please visit purina.com/international-… to contact the Purina team in your country.
@BSkywatcher We've received your DM and have responded to you there. Please check your messages when you have a chance.
@AlecaOb Hi. While the packaging changed slightly in October of 2025, the formula remains the same. Please send us a DM for more information.
@GinaValdez We're sorry to hear about your experience with Pro Plan Veterinary Diets HA Hydrolyzed Vegetarian Canine Formula. This isn't typical. As pet owners and lovers, we prioritize safety and quality in the foods we make. Send us a DM so we can assist you further. Thank you.
@4LoveofCupcakes Thank you so much for your wonderful feedback! We are thrilled to hear that. If there are any questions or concerns, please don't hesitate to reach out - we're here to help.
@kellynn23 Thanks for the question, Kelli. The meat by-product in this recipe is from cattle/swine, and doesn't contain any chicken. If you have any other questions, please reach out to us via DM; We're always happy to help.
@hikaeunbabe @Purina @PurinaONE We’re so sorry that you encountered this and are glad you reached out to us. The trust you put into us is taken very seriously, and we understand how upsetting this experience is. Please send us a DM, and we'd be happy to help.
@LoverManGenius That's gross, and we’re sorry it happened. This isn't typical. As pet owners and lovers, we prioritize safety and quality in the foods we make. Send us a DM so we can assist you further. Thank you.
@nadiaface We're terribly sorry to hear this. The foods we make for your pets are the same foods we feed ours. Safety and quality are our top priorities. Please know we've responded to your DM.
@minnie_mariel Hi. We're sorry to share that due to how your settings are selected as, we are receiving an error when sending you a message. Please send us a DM, so we can help you further. We look forward to hearing from you.
@4LoveofCupcakes We’re sorry for this experience—your dog’s safety matters to us. Our products leave the factory sealed and shouldn’t contain larvae or bugs. We’d like to learn more, so we can help. Please send us a DM when you can.
@smgttu98 We’re sorry to hear about your experience with Pro Plan. As pet owners and lovers, we prioritize safety and quality in every product we make. Please send us a DM so we can assist you further. Thank you.
@minnie_mariel Oh no, that’s definitely not okay. We’re sorry you experienced this. We've gone ahead and sent you a DM. We'll look forward to hearing back from you there.
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