Robert N @RobBothan
Digital Marketing Strategist - SEO, Analytics, Social, SEM, Web Strategy - Personal Opinions. London Joined May 2007-
Tweets8K
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Followers2K
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Following928
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Likes36
@SadiqKhan £6.3million when tfl is in debt and we’ve so many other problems? Pointless!!
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@virginmedia thats the 3rd time a virgin technician has failed to turn up to an appointment i've scheduled. The hub4 is incompatible with BT equipment & the hub4 doesnt support the 1gb bandwidth i've contracted...
great of @virginmedia to supply 1gig broadband, not great they wont supply the hub5 to support it, and want immediate pickup of old equipment. Awful service from @virginmedia to support long term customers!!
@getnanit your site has badly built geolocation - every page in the shop shows UK visitors 404s....
@FreeNow_UK will prebooked trips be honoured on Friday in central London? Have prebooked but want to understand risk of no show!
@British_Airways BA.com wont allow me to cancel avios flights!
@British_Airways repeatedly tried cancelling flights in Ba.com - but no success - please help!
@British_Airways please help me cancel my flights!
@British_Airways hey, trying to cancel an avios flight and need to speak to you direct - DM?
@virginmedia Heatwave in london, advised to WFH, and you text to say you're turning off internet for "essential works" for tomorrow.... #notahappycustomer
@British_Airways Finally got someone helpful at BA call centre who put me thru to the “right team” who’s line said the call centre was shut.
@British_Airways how can I amend an avios reward flight to include the return leg? (Return leg not released yet) call centre rejects all calls for amending flights.
@HeadForPoints any ideas how to book return reward flights with ba? The call centres are all shut & so can’t follow the best practice!
@British_Airways And your chat bot is stuck in a loop on DM
@British_Airways What’s the point of avios if you can’t use them? Your call centre is shut & I can’t change the booking online, useless!
@British_Airways the website only allows you to amend the existing leg
@British_Airways how can you amend avios bookings to include return leg?
@ThePointsGuyUK with BA call centre closed to amends to flights, what’s best practice for booking return leg of Avios reward flights on ba?! I’ve booked the outbound on ba.com
@AmexUK @AskAmexUK getting random phone calls from your phone queuing system - a bit annoying it places me on hold then hangs up despite asking for call back 2hours ago. The phone system really lets down how great your human UX is!
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