Ruby | DTC & Ecommerce Growth @Ruby12022028

Joined November 2022

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Ruby | DTC & Ecommerce Growth @Ruby12022028

a week ago

Package delivered➡️Gone Customer opens a ticket ➡️ Support spends 15 mins, rounds of communication & proofs ➡️ You refund. Customers still leave unhappily. Porch theft doesn’t just cost inventory. It costs support time, trust, CSAT, and repeat purchases. #porchtheft #Ecommerce

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Ruby | DTC & Ecommerce Growth @Ruby12022028

a week ago

@90sitalian @Shopify Hey Pat, we provide the AI-driven post-purchase solution to reduce the chargeback (fully integrated with Shopify), wanna chat further?

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Ruby | DTC & Ecommerce Growth @Ruby12022028

a week ago

Hi guys, How do you normally deal with the "Delivered but not received" consumer complaints? Do you have any better ideas to turn the complaints into CSAT? 😕 #Shopify #Ecommerce #Retail #postpurchase #CSAT

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