Russ Leighton @Russeboy

Customer Experience & Engagement Manager @MastercardUK. Thoughts & X’s are my own. North Yorkshire Joined December 2010

Tweets

6K
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842
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796
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Russ Leighton @Russeboy

a month ago

@GregScottTV Of all the space in the world, they have to be in the house!

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Russ Leighton @Russeboy

2 months ago

@EE And that’s the problem, I’ve talked to 3 people and none of them can see the offers I’ve been sent. 🤷‍♂️

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Russ Leighton @Russeboy

2 months ago

Hello @EE, over the last two days you’ve sent me 3 offers, however, I can’t take advantage of any of them - even confirmed by your loyalty team. Want my loyalty or just a big tease?

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Russ Leighton @Russeboy

2 months ago

@springss @Turn_skylights I got one to.

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Russ Leighton @Russeboy

3 months ago

Wake up call. May 2025 -> May 2026.

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Russ Leighton @Russeboy

5 months ago

A Triple Firing, but not Triple cooked spuds. #TheApprentice

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Hey @VueHelp @vuecinemas your staff at #York have got ignoring customers down to a fine art, your training in it must be very good. It took 3 staff members to ignore me this evening - more worried about their break times. 🤷‍♂️

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Russ Leighton @Russeboy

6 months ago

@kevatkinson @Halfords_uk Totally agree Kev. Their website is a nightmare to navigate and checkout.

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Russ Leighton @Russeboy

8 months ago

@monzo I’ve reported it on live chat but your agent doesn’t seem to be that bothered with the stock reply.

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Russ Leighton @Russeboy

8 months ago

Hey @O2 this number is on your network and is attempting a scam - pretending to be a child I have: +44 7851 327304. @monzo they want the money sent to one of your accounts. I have the account name.

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Russ Leighton @Russeboy

11 months ago

@virginmedia @Ofcom Are you able now, 4 hours on? Your customer service is appualing, just ONE of the reasons I had to leave.

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Russ Leighton @Russeboy

11 months ago

@virginmedia these threats have to stop! You’ve not sent a pack, I’ve requested another which hasn’t arrived - I can’t speak to anyone on the phone, the urls in your email send me to “Forbidden”, YOU are making this difficult! Do I need to take this formally to @Ofcom

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Russ Leighton @Russeboy

11 months ago

@virginmedia you want your kit back but you’re making it VERY difficult to get a returns box sent to me! The link in your email doesn’t work and I cannot get past any of your IVR options to talk to someone!

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Russ Leighton @Russeboy

a year ago

@virginmedia It’s IMPOSSIBLE to talk to anyone. The automation sends you in circles and then cuts you off. My relationship with them is over!

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Russ Leighton @Russeboy

a year ago

@virginmedia I can’t! You’ve added so many call avoidance mechanisms on this line I cannot speak to anyone.

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Russ Leighton @Russeboy

a year ago

Hey @virginmedia - you’ve failed on the Broadband “One Switch” process and now I’m unable to cancel my services . It’s impossible to speak to you via telephone because you’ve got so much call avoidance mechanisms in place. I want to make a formal complaint & speak to someone

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Russ Leighton @Russeboy

a year ago

@monzo you’ve replied to many posts but missed this ☝️

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Russ Leighton @Russeboy

a year ago

Hey @monzo is it alright for a merchant to charge a 5% fee for using a Monzo card or any card for payment? Bar for example! I’d like to hear your thoughts please.