Sonnet Insurance @SonnetInsurance

Hello, we’re Sonnet. Have a question? We’re here for you. Sonnet Insurance is part of @definityfc. sonnet.ca Canada Joined November 2015

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Sonnet Insurance @SonnetInsurance

4 months ago

@ThaJosh Alternatively, you can also give us a call between the hours of 8:00 a.m. - 6:00 p.m. EST, Monday - Friday. Thank you for reaching out once again and I hope you have a nice day! – JG

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Sonnet Insurance @SonnetInsurance

4 months ago

@ThaJosh But we do want to get this sorted for you and the best way to go about this would be to reach out via our website using chat. You can chat with a live agent by signing into your online account and clicking on the blue 'Need Help?' on the bottom right-hand corner of your screen.

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Sonnet Insurance @SonnetInsurance

5 months ago

@alkhobaib @NHLPA @nsuzuki_37 @dsavy58 Thank you for sharing your feedback with us. We apologize for any frustration you’ve experienced. Please reach out to us by phone Mon-Fri 8 am to 6 pm EST. so an agent can look into this for you and find a solution .– VP

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Sonnet Insurance @SonnetInsurance

4 years ago

We teamed up with the @NHLPA and its NHLPA Goals & Dreams Fund to surprise the young hockey players of Innu Nation, a community in Mani-Utenam, Quebec. @nsuzuki_37 and @dsavy58 came along for the ride – check it out! #NHLPAGnD

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Sonnet Insurance @SonnetInsurance

5 months ago

@FrayoEmu @FrayoEmu thank you for reaching out and I apologize for any frustration you’ve experienced. Cancellations are mostly done over phone and we want to find a solution. You can contact us through our website by email anytime Mon-Fri 8 am to 8 pm EST. for additional assistance – VL

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Sonnet Insurance @SonnetInsurance

5 months ago

@starchoice @TELUSHealth @starchoice Thank you for reaching out and we apologize for any frustration you’ve experienced. Please reach out to us by phone Mon-Fri 8 am to 8 pm EST. so an agent can look into this for you and find a solution. – VL

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Sonnet Insurance @SonnetInsurance

7 months ago

@siuming54321 @NHLPA @nsuzuki_37 @dsavy58 Thank you for sharing your experience. We’re sorry for the inconvenience. Refunds does include confirmation details, so we’d like to review this and ensure it’s resolved. Please call us between 8:00 am–6:00 pm EST. Wishing you a wonderful day!- ST

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Sonnet Insurance @SonnetInsurance

7 months ago

@WinterBourneTO I hope this will help! Thanks again and hope your day gets better. Take care. - SB

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Sonnet Insurance @SonnetInsurance

7 months ago

@WinterBourneTO If you are unable to reach us during our business hours, by signing in you will see a 'Contact Us' box. Click and then select 'Send Us a Note, the system will take you through the process of sending in a secure email.

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Sonnet Insurance @SonnetInsurance

7 months ago

@WinterBourneTO To connect with a live agent, please type 'live agent' and the system will transfer you to the correct chat queue.

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Sonnet Insurance @SonnetInsurance

7 months ago

@WinterBourneTO Connect with us via chat - you can chat with a live agent through Sonnet.ca and click on the blue 'Need Help?' bubble in the right-hand corner of your screen. Click "Close" when the log in page pops up on your screen and continue.

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Sonnet Insurance @SonnetInsurance

7 months ago

@WinterBourneTO We do want to assist you with any questions you may have, however, since this is our digital platform, we are unable to access your policy.

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Sonnet Insurance @SonnetInsurance

7 months ago

@WinterBourneTO Good morning! Thank you for reaching out via X. We are very sorry to hear about the wait times. Due to large volume of incoming calls, our wait times have increased significantly. Please know, our agents are trying their best to assist all our customers.

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Sonnet Insurance @SonnetInsurance

8 months ago

We’re lacing up for another season! 🏒

NHLPA @NHLPA

8 months ago

NHLPA and @SonnetInsurance announce a multi-year Canadian partnership extension, will now include pet insurance through @Petsecure: ply.rs/n02cymvafyr

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Sonnet Insurance @SonnetInsurance

8 months ago

@beccamunz To connect directly with a live agent, please type 'live agent' and the system will transfer you to the correct chat queue. Alternatively, you can also give us a call at 1-844-766-6384 between the hours of 8 a.m. - 6 p.m. EST, Mon - Fri. Thanks for reaching out once again! –SB

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Sonnet Insurance @SonnetInsurance

8 months ago

@beccamunz Due to privacy restrictions, we are unable to assist with this request over social media. We do want to get this looked into. You can chat with a live agent by signing into your online account and click on the 'Need Help?' bubble in the bottom right-hand corner of your screen.

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Sonnet Insurance @SonnetInsurance

8 months ago

@beccamunz Hi there! We appreciate you taking the time to reach out to us through X and we want to assist you with this. I apologize for the inconvenience; this has caused you.

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Sonnet Insurance @SonnetInsurance

9 months ago

@djpurebass To connect directly with a live agent, please type 'live agent' and the system will transfer you to the correct chat queue. You can also give us a call us at 1-844-766-6384 between the hours of 8:00 a.m. - 6:00 p.m. EST, Monday - Friday. Thanks again and take care, - SB

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Sonnet Insurance @SonnetInsurance

9 months ago

@djpurebass 2/3 The best way to go about this would be to reach out via chat or phone. You can chat with a live agent by signing into your Sonnet account and click on the blue 'Need Help?' bubble in the bottom right-hand corner of your screen.

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Sonnet Insurance @SonnetInsurance

9 months ago

@djpurebass 1/3 Hi there! We appreciate you taking the time to reach out to us through X. Firstly, our sincere condolences for your loss and we definitely want to look into this for you.