Stuart Pearce @StuartPRG
Author of The Telesales Handbook. Unbelievably passionate about helping call centres & telesales teams exceed their goals. Consulting, Training & support. pearcebarber.co.uk Bristol Joined January 2010-
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As MD of Telesales Insider, I've been nominated, alongside some great industry experts tinyurl.com/kl9lrtr I'd love your votes folks.
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Wow, I'm nominated for Most Respected People in the Contact Centre Industry 2014. All votes will be appreciated :) preview.tinyurl.com/kl9lrtr
Hey Folks, check out our new Twitter account @TelesalesHub for the inside track on all things telesales.
A little different to the usual article I'm asked to write...callcentrehelper.com/how-not-to-sel…
First impressions do count tinyurl.com/nvwl4cy
A good manager is worth their weight in gold tinyurl.com/pqvrvpn they're the glue that holds it all together.
Never underestimate the importance of ongoing coaching tinyurl.com/npzh9s4
Timing is everything and nobody likes a Monday morning!! Get your sales week off to a flying start with an inspiring morning meeting.
If your telesales team isn't performing, step back and look at why, the reason may not be obvious.
Sedgemoor council's contact centre changes it's calling hours, I wonder if it will affect their service levels? tinyurl.com/nbg9k76
Nuisance calls: worker defends telesales industry tinyurl.com/pes2coj
Years of experience at a fraction of the cost #improvedperformance #motivated tinyurl.com/pqvrvpn
A perfect example of an incentive getting the desired result tinyurl.com/qdtscyf
FREE White Paper on how to improve your outbound calling tinyurl.com/nwcqwzd
A tough challenge but a great cause tinyurl.com/ort4h2l
Great news for Scotland tinyurl.com/o6wnv62
Webinar: Five Priorities For Optimising Customer Experience In A Mid-size Contact Centre tinyurl.com/omelygq
Call centre offers New Business Sales Apprenticeships tinyurl.com/pl5v87r
Final preparations today for Thursdays outbound calling webinar tinyurl.com/nbl5aqc
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