TVPlayer Help @TVPlayerHelp
We're here to help you get the most of @TVPlayer. Tweet or DM us for help, 9am - 5pm, Monday to Friday or visit https://t.co/Y6sSGlkObk tvplayer.com/support London, England Joined January 2019-
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@scottychops Hi Scotty, we do not offer ITV services through TVPlayer, so the ITVhub is not supported by us.
@FatherNoade1992 Can you please contact us at support.tvplayer.com/hc/en-us/reque…? We will try to solve your problem.
Our engineers are investigating reports of Amazon and Android users who are unable to access our service and we'll update you when we have more information.
@DeclanMorrow Yes it is very disappointing and we took the decision to reduce our free service reluctantly. Thanks very much for your feedback.
@gscull Sorry about this issue. Please contact us at support.tvplayer.com/hc/en-us/reque… and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.
@seoulscot Thank you for contacting TVPlayer. The problem has been fixed by our engineers. I am sorry for any inconvenience. Can you please contact us at support.tvplayer.com/hc/en-us/reque… if you have any problem regarding TVPlayer and we will gladly help you in resolving the issue.
@TheStuartHarris Thank you for contacting TVPlayer. We are aware of this problem and our engineers are working on it. I am sorry for any inconvenience and thank you for your patience.
@roustabout_al Hello Alex, Our developers have fixed this problem. I am sorry for any inconvenience. Thank you for your patience.
@Florenc00526929 Hi Florence, thank you for your message. As Martin said, we have had a problem which affected access to our service earlier today. This has now been resolved, and access is now being restored by our engineers. I apologise for the inconvenience. Best wishes, Ian
@MattMillward8 Hi Matt - I'm sorry to hear this. What device are you using?
@TVPlayerHelp This issue has now been fixed. Amazon Firestick users will need to fully exit the app and log back in again.
@paulospablo Hi Paulos, Thanks very much for the message. We are sorry that you are having problems with our service. It would be extremely helpful if you logged a ticket with our support team via the link below and quote reference 355808 tvplayer-uk.zendesk.com/hc/en-gb/reque…
@GazHarker Hi Gaz. If you are referring to the problem affecting Apple TV users then we are still investigating. If you have the ticket number we can check if you like. Or you can respond the ticket requesting an update.
@NatashaHarrisox We do our best to minimise service outages and will continue to do so. Apologies again for the inconveneince.
@NatashaHarrisox I'm afraid that we have experienced some technical issues affecting our catch-up services affecting Love After Lock-Up. I'm very sorry for the inconvenience. The TVPlayer Team
Watch Unidentified: Inside America's UFO Investigation, Tuesdays at 9pm on Sky History, with TVPlayer
@KarinBallantyne Hi Karin - Unfortunately, there was a service outage last night. The problem was fixed later in the evening. We apologise for the inconvenience. The TVPlayer Team
@kazslater13 Hi Karen - Unfortunately, there was a service outage yesterday evening. Sadly this will mean that any programmes scheduled for catch-up will not have been recorded. We apologise for the inconvenience. The TVPlayer Team
@Lesmocon Hi Matt - In fact, we no longer support the X-Box TVPlayer app. It works on existing models but won't be tested on the new series. Sorry to disappoint you.
@GazHarker Hi Gaz, Thanks very much for the message. We are sorry that you are having problems with our service. It would be extremely helpful if you logged a ticket with our support team via the link below and quote reference 354958 tvplayer-uk.zendesk.com/hc/en-gb/reque… The TVPlayer Team
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