chris @Tigercloud686

Another update, we've found a last minute crash that would have affected a majority of users that we have now fixed and is being deployed, once that's out we will be doing our final checks then opening access. If there are any further updates we will let you know immediately, once again thank you very much for your patience, we're almost there!

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Path of Exile @pathofexile

2 years ago

We're still working on deploying the database improvements and will keep you updated as soon as we know more. The moment we can provide a precise timeline we will. Thank you very much for your patience.

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Path of Exile @pathofexile

2 years ago

For those still in queue, what we are doing right now is letting in players in batches so that we can make sure to monitor the backend and not overload it. Thanks once again for your patience and hopefully it won't be too much longer.

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Path of Exile @pathofexile

2 years ago

While our backend engineers and server administrators are hard at work fixing the problem we just wanted to put a message out there to thank them so much for everything they're doing. They have been tasked with a nearly impossible feat and have been up all night now into the morning. Their resilience and commitment to ensuring the realm is stable and provides the best experience for the players is nothing short of admirable. We couldn't ask for a better team! Thank you very much and please keep sending them your support!

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Path of Exile @pathofexile

2 years ago

We're aware of players being unable to claim their Steam keys due to the Path of Exile website being down. Our website team currently has this as their top priority and have a plan of action to restore this service to allow you to play the game! A huge thanks for the grace being displayed by those affected.

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Path of Exile @pathofexile

2 years ago

We've run into the same symptom again with a different problem. We are working on fixing it again but regrettably every time this happens we have to restart and wipe the databases to prevent them getting into bad or corrupted states. We'll have a fix out as soon as we can! Thank you once again and more updates will follow as we learn more.

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Path of Exile @pathofexile

2 years ago

The problem we ran into was due to adding more database shards in the last minute to try to support the massive player numbers. Unfortunately there was an issue which caused multiple characters to have the same character id. Thankfully the problem has now been found and is being fixed at this very moment. Your ongoing patience and support is hugely appreciated and we will continue to provide updates as we learn more.

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Path of Exile @pathofexile

2 years ago

We've run into a configuration problem and need to restart the realm. Please bear with us while we address the problem.

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Path of Exile @pathofexile

2 years ago

We've deployed the new database configuration and are working on getting everything back up and running. Our current time estimates should have access opening within the next half hour. Thanks again for your support, we'll continue to provide updates as they come.

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Path of Exile @pathofexile

2 years ago

We're doing some last minute database upgrades to try help handle the overwhelming amount of Exiles getting ready to LOGIN to Path of Exile 2. We're trying to get this done ASAP, but it may cause a short delay in the servers going live.