TomTom @TomTom
Maps for a moving world. Need to contact TomTom support? Click the link in our bio. bit.ly/m/tomtomcustom… Worldwide Joined March 2007-
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@TicklishBigfoot 3/3 • MyDrive Connect is primarily used for recovery and maintenance functions on this device We hope this helps you get started quickly. If you're still experiencing difficulties, let us know what happens when you try to connect, and we'll be happy to help further. ^Nehul
@TicklishBigfoot 2/3 For the TomTom GO Exclusive device: • Map updates are available directly via Wi-Fi: help.tomtom.com/hc/articles/36… • Traffic and Speed Camera services are available when connected to your phone or a hotspot: help.tomtom.com/hc/articles/36…
@TicklishBigfoot 1/3 Hi there, thanks for reaching out & congrats on your new TomTom GO Exclusive 7" device. We understand you're having trouble connecting with MyDrive Connect and would like to get your device up and running smoothly.
@ohlsensonia2 Hi Sonia, thank you for getting in touch with us. We've noticed you had a similar question or comment on another post, and we've already addressed it there. Feel free to check it out! ^Nikita
@ohlsensonia2 Hi Sonia, thank you for reaching out. We're sorry for the inconvenience caused. We've received your private message and have replied there. In an effort to keep all of your information in one thread, please see reference number 3726548 for information on your concern. ^Nikita
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@deMacGuyver Geachte Maarten, wij begrijpen volledig het punt dat u maakt. Het is begrijpelijk om dezelfde routekeuze te verwachten. We wilden alleen enkele factoren benadrukken die soms van invloed kunnen zijn op routes. De feedback is met het team gedeeld. Aangezien inzichten zoals die v...
@deMacGuyver (2/2) Wees gerust, we hebben uw opmerkingen met het relevante team gedeeld voor beoordeling. Wij werken altijd aan het verbeteren van onze routingervaring en stellen het op prijs dat u ons helpt om deze te verbeteren. 👍^Nikita
@deMacGuyver (1/2)Geachte Maarten, bedankt voor uw feedback en voor het benadrukken van de verschillen die u heeft opgemerkt tussen de app en het apparaat. Onze app en navigatiesystemen berekenen routes soms anders vanwege factoren zoals route-instellingen/voorkeuren, kaartversies of gedow...
@deMacGuyver (2/2)We zorgen ervoor dat uw feedback wordt gedeeld met ons kaartteam, zodat zij de snelheidslimietgegevens en het routegedrag kunnen bekijken en de ervaring verder kunnen verbeteren. Wij stellen het op prijs dat u de tijd heeft genomen om ons dit te laten weten. ^Nikita
@deMacGuyver (1/2) Geachte Maarten, geen zorgen. Wij begrijpen dat u mogelijk niet over de exacte routegegevens beschikt, zoals de start- en eindpunten, specifieke locaties of coördinaten. Bedankt dat u dit onder onze aandacht hebt gebracht.
@George80162185 Hi George, you're very welcome! 😊 If you ever have any questions or need assistance, we're here to help. Safe travels! ^Nikita
@JenStojanovich 2/2 • Route planning is now available through Plan.TomTom.com • The MyDrive mobile app was replaced by Plan.TomTom.com More info: help.tomtom.com/hc/articles/20…. If you have any questions, we're happy to help. ^Nehul
@deMacGuyver Geachte Maarten, bedankt dat u uw feedback deelt. Het spijt ons te horen dat de routebeschrijving niet aan uw verwachtingen heeft voldaan. We zullen graag nader kijken, stuur ons alstublieft een privébericht met de routegegevens, zodat we verder kunnen onderzoeken en uw ervari...
@George80162185 Hi George, sorry for the inconvenience caused. The MyDrive app has been discontinued. It is no longer supported. We don't have any news to share regarding a replacement. We recommend using Plan.TomTom.com for route planning and syncing.Thank you for your understanding....
@SeanoSays @protectyrbubble Hi Seano, thanks for sharing it. We understand your concerns about the repair process & communication. Your feedback has been shared internally. If you'd like us to review your case again, please send us a DM. We're here to help. ^Nehul
@SeanoSays @protectyrbubble 2/2 Please contact us via our support page: help.tomtom.com/hc/articles/36… or send us a DM with your case details so we can review this further and help move it forward. ^Nehul
@SeanoSays @protectyrbubble 1/2 Hi Seano, thanks for sharing this, & we're sorry for the experience. We understand your concerns about the repair delays and communication regarding your TomTom device.
@matuzj @TomTomSupport 2/2 To fix it: • Update MyDrive Connect • Clear cache & downloaded files • Update the device This should permanently resolve the issue. If not, we'll be happy to continue assisting under case #3324509. ^Nehul
@matuzj @TomTomSupport 1/2 Hi Matuzj, thanks for raising this query. We understand your TomTom VIA 130 is requesting payment despite free Europe maps being active. Happy to assist. An interrupted update, outdated software, or cached files may cause it.
@Damon68177 Hi Damon, thanks for your response. You can also contact us through our Support page at tomtom.co/Support. Simply send us a private message with the requested details, and we'll be happy to take a closer look and do our best to guide you further. Regards ^Nikita
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