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UCOOK @UCOOKSA

UCOOK is a dinner kit delivery service providing sustainable and ethically sourced ingredients straight to your doorstep. Weeknight dinners, sorted! ucook.co.za South Africa Joined September 2014
  • Tweets
    3K
  • Followers
    4K
  • Following
    637
  • Likes
    2K
UCOOKSA Profile Picture

UCOOK @UCOOKSA

a year ago

@simonfeesh Thank you for the feedback.  We will surely have this passed through to our teams and would like to apologize for any inconvenience caused.

UCOOKSA Profile Picture

UCOOK @UCOOKSA

a year ago

@simonfeesh Thank you for reaching out to us.  We are sorry to hear that the recipe card sent to you is incomplete.  Kindly provide the mobile number and email address linked to your UCOOK account so that we may look into this.  We look forward to hearing from you.

UCOOKSA Profile Picture

UCOOK @UCOOKSA

a year ago

@alisontilley Hi Alison Tilley Your feedback has been passed through to the operations team so they may look into the issue with the warehouse as we are not sure how this has happened. We promise to credit your account with 15% of the full value of the meal as a discount to use off your ne...

UCOOKSA Profile Picture

UCOOK @UCOOKSA

a year ago

@alisontilley Hi Alison Tilley Thank you for reaching out to us.  We are sorry to hear that you have experienced this.  if possible, kindly provide an image of the vinegar sent to you so that we may investigate this with our teams.  We look forward to hearing from you.

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@DimaNkado @KateFZA Hello , Good news – our website is back online! We appreciate your patience as our team worked to get everything up and running again. You’re welcome to log in and make any changes to your order directly. If you prefer, you can also reply to this email with the changes you'd...

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@DimaNkado @KateFZA Hello , We’re pleased to inform you that our website is now up and running again! Thank you so much for your patience while we worked to resolve the issue. If there are any changes you’d like to make to your order, please reply directly to this email with the details, and we...

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@DimaNkado @KateFZA Hi Dima Nkado, Thank you for bringing this to our attention. We're currently experiencing technical issues with our website and app, and our tech team is working hard to resolve them as quickly as possible. We apologize for the inconvenience and appreciate your patience and...

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@kudzi_maps Hi Chef, Thank you for reaching out to us. We profusely apologize for the inconvenience, can you kindly assist and send us an email  to [email protected] or inbox us your email address linked to the account so we can reach out to you for further resolution.

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@kudzi_maps Hi Mutengi_Wacho, Thank you for reaching out to us. We are experiencing some technical issues with our website. Our tech team is aware and are doing their best to get this resolved as soon as possible. We are terribly sorry for the inconvenience caused Kind Regards UCOOK S...

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@Ria31953748 @KateFZA Hi Ria, Thank you for reaching out to us. We are experiencing some technical issues with our website. Our tech team is aware and are doing their best to get this resolved as soon as possible. We are terribly sorry for the inconvenience caused Kind Regards UCOOK Support Team

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@KateFZA Thank you Kate, we have escalated this to our tech team to look into this and have this resolved as soon as possible

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@KateFZA Hi Kate Ferreira, I apologize for any inconvenience you've experienced with our service. I understand how frustrating it can be to encounter issues. could you try a hard refresh to see if that resolves the issue? Here's how: *For Desktop:* Press Command + Shift + R on your ...

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@littlemissjhb thank you for reaching out to us. Your feedback will be passed onto our dev team. Regards Gershom

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@littlemissjhb Thank you for your response.  We are sorry to hear that your box was not delivered.  Kindly advise if we may process a refund or have the box sent out to you this Friday. Our teams are currently investigating why the box was not sent out.

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@littlemissjhb That you for reaching out to us.  We apologize for the delay in response. Kindly advise if your box was delivered successfully.

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@ladynamedthando @MasaDiamond_ Thank you for reaching out to us.  Kindly provide the code that has been goven to you.

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@KubeSimon Thank you for reaching out to us regarding the login issues you experienced. Our tech team has successfully resolved the issue, and you should now be able to log in without any further difficulties. We've conducted thorough testing on various devices, and we're happy to report...

UCOOKSA Profile Picture

UCOOK @UCOOKSA

2 years ago

@Sexyktcat Good Day Cathlynn Marshall,  Thank you for reaching out to us. We are sorry to hear that you have experienced this. Please be advised that we have passed your feedback through to our logistics team so that they may look into this with the courier. We would like to apologi...

UCOOKSA Profile Picture

UCOOK @UCOOKSA

3 years ago

@Deadcrush10 Thank you for reaching out to us. We are sorry to hear that you are receiving many marketing emails. You are more than welcome to update your marketing preference on your account. Alternatively, kindly provide the email address linked to your UCOOK account so that we may actio...

UCOOKSA Profile Picture

UCOOK @UCOOKSA

3 years ago

@octavo8 Hi David Kritzinger🇿🇦 Thank you for your response and feedback.  Kindly provide the mobile number and email address linked to the UCOOK account in question and we will have our teams look into this.  We look forward to hearing from you.

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