We are Underground @Undergrndmedia
Building themes for Shopify since 2007 Our themes power 100k + merchant stores and counting weareunderground.com Chichester, UK Joined March 2009-
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@mic_gallego I hate to say it but this is pretty much what I have come to expect from Shopify lately. The lack of communication to partners who have built businesses tailored to this platform is shocking and a long way from how things used to be handled.
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We are Underground retweeted
We are happy and relieved to report that our support site and helpdesk are now back as normal: weareunderground.com/blogs/theme-su…
@mediatemplehelp 72 hours since the outage was first reported and yet you keep your customers in the dark. Be transparent and at least try to keep your customers informed. What is the issue and what are you doing about it? 72 hours is a lifetime online! 🤬
Whilst we are continuing to see hosting issues please contact us via our backup [email protected] for theme support
@mediatemplehelp For a hosting company to have this type of issue for over 48 hours is completely unacceptable!
We are currently experiencing issues with our website and email due to a problem with our hosting provider. We are sorry for any inconvenience or delays in support.
@mediatemplehelp Domain down for the past 30 minutes. No changes made, No down status on status page. Support chat is completely unresponsive
@unpkg In the readme the recommended CDN which we had linked out to: unpkg.com/browse/eventem… returns a 404
@unpkg You have a folder with containing files that has gone missing today: //unpkg.com/eventemitter3@latest/umd/eventemitter3.min.js Please advise
@unpkg OK so it was removed - the URL which we gave initially is not redirecting at all and goes to a 404
@kurtinc @hotjar @msftClarity @kurtinc Love this - thanks for the tip!
Ready for #BlackFriday? Our Shopify themes are! All 8 themes have been updated and are ready for your holiday traffic and include the all-new complementary products @shopify feature! #shopify #shopifythemes #ecommerce weareunderground.com/collections/sh…
First new partner Shopify theme release of the OS 2.0 era and we are so proud to say it's ours! Drop is now available in the Shopify theme store! 🍾 themes.shopify.com/themes/drop/st… @harleyf @tobi @Shopify @ShopifyPartners
@frankiiedanby @frankiiedanby I am afraid that we are not affiliated with Elle Swimwear and do not have any direct lines of communication with them - If you are having transaction difficulties I would recommend reaching out to your bank to chargeback the payment to them
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