Verint APAC @VerintAPAC
Global leader in Actionable Intelligence® solutions with a focus on customer #engagement optimisation, #security intelligence, #fraud #risk #compliance #CX #AI Australia Joined January 2014-
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🎥 Watch here: cxotalk.com/episode/what-i…
🚀 AI is revolutionising CX! On @cxotalk, Verint CEO Dan Bodner shares strategies for integrating AI into contact centres: ✅ Enhance CX & reduce costs ✅ AI-powered coaching for agents ✅ Automate call summaries for efficiency ✅ Augment, don’t replace, agents
What does Agentic AI mean for the future of voice?🎙️ Joshua Feast, Verint's GM of AI Coaching, chats with host Rebecca Wettemann on: ➡️ Voice channel growth in 2025 ➡️ Why old metrics fall short ➡️ The importance of real-time voice analysis 🎥Watch here: linkedin.com/events/thecrun…
Watch the replay! @CRM 2025 CX Megatrends to Watch webinar. Learn how AI, automation, and hybrid contact centres are transforming the industry & empowering businesses to do more with less. 📺 destinationcrm.com/Webinars/2145-…
Shorter, smarter content can reduce call times by up to 1 minute, creating extra capacity and better CX. 🔗 verint.com/blog/why-and-h…
Generative AI + knowledge management = real results. By improving agent efficiency and cutting call durations, Verint’s Knowledge Automation Bot boosts agent capacity by 20%.
🤝 Enhanced human connection is the key to #CX. 77% of customers prefer human agents supported by AI over chatbots. AI tools enhance empathy, efficiency, and real-time coaching—proving tech works best when paired with the human touch. Learn @CCPipeline 🔗 contactcenterpipeline.com/Article/how-to…
The solution? AI-powered tools that enable agent autonomy & real-time schedule adjustments, balancing work-life flexibility with consistent service quality. Win-win. 🔗theaiinnovator.com/how-ai-boosts-… @TheAIInnov
Research shows a clear link between agent satisfaction and the customer experience, yet inflexible schedules lead to burnout & turnover, costing companies millions.
Top 5 CX resolutions for 2025: 1️⃣ Immediate AI integration that drives outcomes 2️⃣ Open platforms for flexibility 3️⃣ Scalability to meet evolving demands 4️⃣ Speed to value 5️⃣ Customer-centric innovation Prepare your organisation for the future of CX. itwire.com/guest-articles…
Brands are done with AI hype and baseless claims. This year will see the demand for solutions that deliver real business outcomes in weeks, not years. 🔗 CX Trends for 2025—Striving for AI Outcomes Over AI Promises @TECtweets: www3.technologyevaluation.com/publications/2…
AI is evolving to better understand emotions by analysing tone, energy & speech rate, going beyond just words. This shift enables more empathetic interactions, helping identify at-risk customers & fostering deeper connections, engagement, and loyalty. cxtoday.com/crm/customer-e…
MASTERCLASS ON DEMAND! How generative #AI & virtual assistants are transforming contact centres. 1️⃣ Generative AI in #CX Ops 2️⃣ Insights for CIOs & Leaders 3️⃣ Guide to Conversational AI 🎥 Watch here: goto.webcasts.com/starthere.jsp?…
𝟯 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝘁𝗼 𝘀𝗲𝗰𝘂𝗿𝗲 𝘆𝗼𝘂𝗿 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻 𝗶𝗻 𝟮𝟬𝟮𝟱 👇 1️⃣ Modular cloud adoption = efficiency 2️⃣ #AI-driven tools combat ransomware & phishing 3️⃣ Enhanced video analytics -> real-time insights vmblog.com/archive/2024/1… @vmblog
Verint’s bundled SaaS revenue surges, reflecting strong demand for AI business outcomes. Customers are prioritising AI initiatives over cloud conversion, driving adoption of hybrid cloud model & solidifying its leadership in AI-powered solutions. 🔗pymnts.com/artificial-int…
GenAI is transforming CX by enhancing, not replacing, human agents. Read how real-time summaries & sentiment analysis tools help agents save time, improve CX, & drive revenue—like @flyvolaris Airlines offsetting contact centre costs with AI. @cxdive 🔗customerexperiencedive.com/news/generativ…
3/ With agentic AI, contact centres can double agent capacity, reduce costs, and deliver exceptional customer experiences at scale. Discover how this innovation is transforming industries in weeks, not months or years: 🔗 verint.com/blog/what-is-a…
2/ Agentic AI in action: A customer calls their airline to reschedule a flight. It identifies alternative flights, calculatess fees & updates the booking—while providing real-time guidance to the agent. The result? Faster resolutions, happier customers, and empowered agents ✈️
🧵 Agentic AI is designed to autonomously solve complex, multi-step problems in real-time. Acting on behalf of contact centre agents, it streamlines processes, enhances personalisation & significantly boosts operational efficiency—all without relying solely on predefined rules.
📢 .@News9Tweets interview w #VerintIndia’s MD Anil Chawla highlights how industries like banking, e-commerce, and healthcare are leveraging conversational AI to enhance engagement, streamline operations & deliver personalised, human-like interactions. 🔗news9live.com/technology/fea…
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