The WFM intern @WFMintern
Just joined the CX and workforce management world. Here to learn and to engage! 🙌 (keeping it anony for now so I can slag off my boss and not get fired) Joined October 2022-
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Followers18
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Following57
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Likes24
Just going to retweet this in the hope my manager sees this:
Engage your employees the way you want them to engage your customers, and you will start to create employee loyalty.
Happy Thanksgiving to all of my friend, family and clients from New York City! #Thanksgiving2022
If anyone needs me, I'll be in my room crying for the next few days. 😜😂 #CustomerExperience #CX #CXMeme
😬 This is so me: instagram.com/reel/CkDw2c-vm…
@jtwatkin @in_queue @theccdoctor @SeanBHawkins @thecallcenterc1 @_Glenna_Mae @justinmrobbins @bradcleveland @tlaird_expivia @NealTopf @LeslieO @Patrick_SaaS @TomRichard11 @jacobshields20 ... if you had to explain Average Handle Time in like >really, really< simple words?
@Hyken Read that Mills and Genz don't have brand loyalty anymore. But I'm attracted to a brand that makes me confident in them - and will stick to it for as long as that doesn't change.
@tbhAnubhav A - Attitude B - Believe C - Consistency D - Discipline & Dedication E - ? F - ? G - ? H - ? I - Interns
@toister This might be interesting? x.com/CxFoundation/s…
Fake laughing with customers is actually a skill and we should be allowed to add it on our resume.
@CxFoundation @ChatLingual When you don't get paid to work, but still want to learn: Thank you free events for existing.
@CXAccelerator @theccdoctor @jennysuedempsey @jtwatkin @mentalmarketer @LukeCXEX @seatoncx @laurenqvolpe @LilianaPetrova @sudhbhat @mishbatt @stephaniethum @luismelo78 Question of the day, but best shirt of the year. 😅
Never mind me, I'm just taking down some notes:
Brand new #CXQOTD for Monday the 17th! How do you describe CX to a leader who is just not getting it yet? Can't wait to hear! @theccdoctor @jennysuedempsey @jtwatkin @mentalmarketer @LukeCXEX @seatoncx @laurenqvolpe @LilianaPetrova @sudhbhat @mishbatt @stephaniethum @luismelo78
PlugtoChat @PlugtoChat
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Jeremy Watkin @jtwatkin
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Jeanne Bliss @JeanneBliss
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Colin Shaw @ColinShaw_CX
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Klaus @klausapp
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Liliana Petrova, CCXP @LilianaPetrova
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Jeff Titterton @JeffTitterton
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Scott Allison 🇺�... @Scott_Allison
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Maarten Van Horenbeec... @maartenvhb
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Drew Frey @FreyDrew
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