Athayde Ana @a_athayde
General Manager EMEA of innso. Passionate about #CX #VoC #Reputation #Analytics #BigData #Innovation #AI innso.com França Joined May 2012-
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@ChebettBea98701 @ChebettBea98701 @opodo pas de nouvelles alors que j’ai envoyé un DM … dois-je comprendre que vos clients anciens et premium ne sont pas importants. Cela confirme donc ma décision d’annuler nos abonnements.
@opodo votre gestion client VIP est inadmissible. Client depuis des année, je prépare mon tour de monde et j’ai déjà 9 vols pour 3 personnes réservés. Je vous appelle pour faire le upgrade de mon compte en Prime Plus et vous me dites que je dois achetter un abonnement!
@opodo donc la seule envie que j’ai c’est de clôturer mon abonnement et celui de mon mari. En tout cas le reste du tour du monde se fera ailleurs et à la fin de nos abonnements nous ne renouvellerons pas.
Elon reportedly send this mail to Tesla employees: 1) Avoid large meetings Large meetings waste valuable time & energy - They discourage debate - People are more guarded than open - There’s not enough time for everyone to contribute Don’t schedule large meetings unless ...
@jcf_liberal @jcf_liberal. Ola. Preparo-me para votar fim de janeiro. Quero saber mais sobre o IL. Visitei o site e é pena que na página dirigentes não haja um resumo de cada um. Função e percurso no partido, formação e percurso profissional, nota pessoal, convições/motivações.
Merci encore de votre confiance Jean François Oberhause et @OrangeGroupPR
Découvrez comment Orange a mutualisé son service client grâce à la solution @innso_software, avec Jean-François Oberhauser et Alexandre Rabouille sur le plateau d'@AgoraNewsClient. #CX #Experiencecollaborateur #TransformationDigitale
Je prends le train pour #LaBaule demain :-) Chouette !
Tic tac... J-1 avant le début du French Forum On y retrouvera Thibault CONSTANS, Directeur de l’expérience client chez Sogetrel, Ana Athayde, General Manager innso et Salwa Alami, Digital transformation et CX Manager chez Opel Vauxhall Finance. Êtes-vous prêts ? #Sitel
.@LOrealGroupe veut tirer parti des données et de l’#IA pour nourrir sa croissance is.gd/M7s1Es via @RevueduDigital
Quite aligned with this one.
3 Reasons Why Being Controversial Actually Helps Your Business entrepreneur.com/article/373836
This brilliant illustration by Swedish artist Karl Jilg shows how much public space we've surrendered to cars
Un sujet qui devient encore plus critique avec le développement de télétravail dans la #relationclient ... et un sujet totalement maîtrisé par les équipes sécurité et IT de @SitelFrance qui accompagnent nos clients au quotidien.
Le coût des atteintes aux données des entreprises atteint un niveau record zdnet.fr/actualites/le-…
So true ...
Pawan Dhingra: Summer tutoring is not the solution to a lost year of schooling. It might hurt kids more than it helps them ti.me/3lbwEjy
Take a look to our latest video about innso unified agent desktop. A @Sitel_WorldWide product.
Innso in under one minute. Here’s how innso helps customer service operations improve efficiency, effectiveness, and day-to-day employee and customer experience through an integrated, extensible and agile unified agent desktop. 👇 👇 👇
This is really great. How we go from a program that aims to promote health for associates to a more large objective giving back to the community.
Our associates STEPPED UP, so we’re GIVING BACK. To reward our associates’ global efforts in the participation of our #SitelFit challenge for #charity, we are #donating $15K to @WorldLearning, a #nonprofit focused on international development, #education and exchange programs.
Je remercie @olivier_camino et @DavidSlaviero de leur confiance... et je suis ravie de pousuivre l’aventure @Sitel_WorldWide avec mon sparring partner Nicolas Raffin :-)
« Je suis ravi de voir Ana et Nicolas accéder à ces postes et j'attends avec impatience leur succès » a déclaré Olivier Camino, Global COO et Co-Fondateur, Sitel Group.
J’avoue être très fière et ravie de ce nouveau challenge. Une véritable opportunité d’aller encore plus avec toutes les équipes de @SitelFrance @TSCDigitalFr @LearningTribes et @innso_software ! #oneteam
Fiers d'annoncer les nominations de Nicolas Raffin qui devient Chief Technology Officer - Software R&D et d’Ana Athayde qui, au sein de Sitel Group, devient Global Head of CX Technology.
This is just great!
Our next stop on the #ConversationatHeART tour is Athens, Greece. #Athens is home to our first Sitel Greece location - a #MAXhub - and now home to a special piece of local, #greekart to help improve our #employeeexperience. Learn more: sitel.group/glh
Very proud and thrilled with this new challenge!
Happy to announce that @a_athayde and Nicolas Raffin have been promoted to senior executive roles within @Sitel_WorldWide. There’s more on their new responsibilities on our blog. Congratulations to the both of them! hubs.li/H0TdmhJ0
We’re thrilled to announce that Sitel Group will acquire @SYKES_Global in an agreement projected to complete in H2 2021. We’re excited to continue our journey with best-in-class #CX delivery for our #customers. Read more: bit.ly/3kzJlUL
We’re thrilled to announce that Sitel Group will acquire @Sykes_global in an agreement projected to complete in H2 2021. We’re excited to continue our journey with best-in-class #CX delivery for our #customers. Read more: hubs.li/H0Ss13S0
Relationclientmag.fr @Relationcltmag
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INSIGHTS Middle East @insightsme
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Ouédraogo Ousséini @Osseini4
168 Followers 3K Following J'adore la nature, aime les animaux voir de belles photos discuter avec des personnes amicalement dans un premier temps, suis célibataire, et j'ai une fille ...
Dan Gizzi @dan_gizzi
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434 Followers 295 Following I founded Global CEM Certification Program (the world's 1st CX certification since 2006) & invented PIG Strategy that was 1st licensed in Belgium & Netherlands.
Inès Coyras @ICoyras
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Richard @FrdricRichard13
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Collab' Event @event_collab
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VesuvITas @VesuvITas
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Anna MOUNIER @annamoon_92
1K Followers 796 Following Team Editions du Mont-Blanc - Catherine Destivelle📚 🧗🏔️.
Tony Johnson - CX Con... @The_TonyJohnson
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Relationclientmag.fr @Relationcltmag
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Damien Nuyttens @dam_nuyttens
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Christophe Bégué @ctbegue
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Foundever France @foundever_fr
3K Followers 506 Following Foundever®, leader mondial des produits et solutions complètes en matière d'expérience client (CX).
ZDNet.fr @zdnetfr
54K Followers 565 Following ZDNet.fr, le site d'information pour les utilisateurs professionnels IT en France
Will Schryver @imetatronink
178K Followers 271 Following Geopolitics - History, Empires, and War - Music - Photography - Ancient Lore English / Italiano
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48K Followers 992 Following Former officer Swedish Armed Forces/Air Defence, former defence politician and chief of staff Sweden Democrats. Current political and military analyst.
NICE inContact @incontact
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Aliette Mousnier-Lomp... @AlietteML
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Aurélie Coudouel @AurelieCoudouel
10K Followers 484 Following #CM attachiante & à l'affût. Respire/Mange/Aime #Veille #SocialMedia #SocialTV #eReputation #eMarketing. Twitteuse compulsive droguée aux #TVShows.#SeriesAddict
French Assurtech @AssurTech_FR
2K Followers 507 Following Leaders des mutuelles d’assurance (GROUPAMA, IMA, MAAF, MACIF, MAIF, MUTUELLE DE POITIERS, P&V, SMACL, CNP) pour soutenir les #Startups & redéfinir l'#Assurtech
Digital & Assurance @eficiens
4K Followers 3K Following 🎙 Innovation - Insurtech - Tendances. Source d'information n°1 sur l'assurance digitale en France 🇫🇷
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David Fayon #Viva... @fayon
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sophie duême @sdueme
1K Followers 1K Following Consultante, formatrice, experte en #relationclient crosscanal et management des #callcenter #centresdappels, militante de la #symétriedesattentions :)
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Observador @observadorpt
408K Followers 40 Following Meio de comunicação nascido digital, com vocação global, em português | Vamos dando notícias!
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85 Followers 263 Following Créateur de connexion autour l'organisation d'évènements professionnels #RelacionClient #CX #EX #Qualité #Digital
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6K Followers 2K Following Fondateur, Directeur Général, ESN spécialisée dans la #Digitalisation des entreprises, les #Communications #Unifiées, les #Centres d'#Appels, et les #Réseaux.
Mª Carolina Sanchiz ... @CarolinaSanchiz
10K Followers 3K Following CryptoArtWoman minting NFTs from 2019. Author. Co Founder. Board Member. CEO. Blockchain. Web 3.0. AI. #DigitalHumanitiesPhD #MIT #ForresterProCX
Didier Artus @ArtusDidier
4K Followers 189 Following Président du #DynsClub (Club Utilisateurs @Microsoft #Dynamics France), Directeur des Systèmes d'Information @Geoxia. #DigitalTransformation #Dynamics365
Tanguy christophe @Christo_Tanguy
3K Followers 3K Following COO @GroupeSAUR #opérateurdédié au service l’#eau_potable et #eaux_usées des #collectivités
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10.2M Followers 33 Following Welcome to the official Huawei X account. Huawei is a leading global provider of ICT infrastructure and smart devices.
Skander BERERHI @liskaconsulting
53 Followers 316 Following “Ce qui distingue l'autodidacte de celui qui a fait des études, ce n'est pas l'ampleur des connaissances, mais des degrés différents de curiosité »
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146 Followers 252 Following Leader de l’expérience client augmentée, Sereneo offre son moteur de parcours client digital qui limite l’effort client et simplifie la vie des collaborateurs
Jean-Claude Gallo @jcgallo_info
693 Followers 948 Following Président JCG FACTORY #Entrepreneuriat #Économie #ÉgalitéHommesFemmes #Diversité #RSE #Territoires
Guillaume Rincé @gr_fr
6K Followers 2K Following #CTO #innovation #management #entrepreneurship #insurtech #fintech @Polytechnique / @ENSTAParisTech / @StanfordBiz graduate
Francine Katsoudas @FranKatsoudas
16K Followers 721 Following Learning is my currency. #Innovation is my passion. Women leaders... Sisterhood. EVP and Chief People, Policy & Purpose Officer @Cisco.
Chuck Robbins @ChuckRobbins
2.4M Followers 317 Following Chair and CEO, Cisco Chair, Business Roundtable Proud UNC Tarheel
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15K Followers 10K Following The New CX Starts Here. Transformed by AI, Powered by Five9.
NICE CXone @NICECXone
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16K Followers 2K Following Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.
Symétrie des Attenti... @SymetrieA
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477K Followers 44K Following we can only see what we think is possible...
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Inc. @Inc
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