Alfred Certain @alfredcertain
CEO of Audara | Building AI-powered cloud contact centers & open source AI tools for founders | Faith • Family • Innovation | Bogotá ↔ Dubai audara.co Emiratos Árabes Unidos Joined April 2010-
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3. ¿Qué información necesita el cliente? No siempre es una respuesta. Es resolver algo: un estado, un pago, una reserva. Sin acceso a los sistemas, el chatbot solo conversa. audara.co/es/productos/a…
2. ¿Qué le cuesta mas al cliente lograr? Automatizar una experiencia mal diseñada no la arregla, a veces la empeora.
Un chatbot es una herramienta, no una estrategia. La primera pregunta que se hacen la mayoría de empresas con IA en atención al cliente es la equivocada... 🧵
This is one of the most important mindset shifts in business. The loud problems scream for attention and give you dopamine hits for “being productive.” The expensive ones are quiet, often invisible at first, but they compound relentlessly — poor unit economics, leaky customer retention, technical debt, or misaligned incentives. Train yourself to ask: “If I fix this, how much real money or time do I actually get back?” That question separates busy founders from wealthy ones. Urgency is loud. Leverage is quiet.
🚀 Los Agentes de IA ya no son el futuro, son la ventaja que tu competencia ya está usando. En Contact Centers: • Costo por interacción con IA: $0.50–$1.05 vs $8–$12 con humano • 45% de las consultas ya se resuelven sin intervención humana ¿Quieres implementar esto en tu operación? Comenta “Guía” y te envío la guía práctica con los pasos para desplegar agentes de IA en tu contact center. #BPO #CCaaS #ContactCenter #Audara #InteligenciaArtificial
🚀 ¿Tu contact center sigue fragmentado en 2026? Audara lo unifica todo con IA: ✅ Llamadas + WhatsApp oficial ✅ Voicebots & Chatbots inteligentes ✅ Copiloto IA en tiempo real ✅ QA automático del 100% de interacciones ✅ Agentes IA que detectan y resuelven solos Menos AHT, más CSAT y operaciones que escalan. Marcas líderes en Latam ya lo usan → audara.co/es ¿Demo gratis? Comenta “DEMO” 👇 #Audara #ContactCenter #IA #CX #CCaaS #Latam
Being a solo founder is impressive… but staying solo too long is one of the biggest silent killers of great companies. You become the bottleneck on everything — product, sales, hiring, vision, even your own sanity. What feels like freedom slowly turns into a ceiling you can’t see. The best solo founders I know eventually build a small, elite team (even just 2-3 people) or find serious co-founders. The ones who don’t usually plateau or burn out.
@mariyav4leva Hey @mariyav4leva 👋 Totally get the “same 5 faces” fatigue 😂 I’m always building @audaracxs — bootstrapped, focused on AI + distribution. Based in Dubai. Would love to connect and build together or swap war stories. Let’s make some friends along the way.
I’ll go first: Claude is my #1 for serious coding — best reasoning and cleanest output by far. I still use Codex for some smaller tasks. Never really got into Cursor. What about you? Drop your setup 👇
Quick poll for developers: When writing code with AI, which one do you prefer right now? • Claude • Cursor • GitHub Copilot • OpenAI Codex • Other (comment) What’s your main tool and why? 👇
En mi caso elijo Perplexity sin duda. Es la que mejor combina velocidad, fuentes actualizadas y respuestas directas sin relleno. Gemini sigue siendo muy bueno, pero Perplexity se ha convertido en mi default para búsquedas serias. ¿Y tú? ¿Por qué prefieres la tuya?
Prefieres Gemini o Perplexity cuando se trata de IA + búsquedas en tiempo real? - Gemini - Perplexity - Los uso los dos - Otro (cuál?) Responde abajo 👇
Building AI-powered cloud contact centers at Audara + practical open source AI tools for founders (especially for Claude). Just open sourced Continuity — a skill that saves all your context between sessions so you don’t lose hours of work when switching chats. Link: github.com/alfredcertain/… What are you building right now? 👇
@Nicolascole77 Spot on. Claude Skills are a game changer for consistent workflows. I built one for continuity/context between sessions and open sourced it. Works great for founders who jump between projects. github.com/alfredcertain/…
@DataChaz Spot on. Claude Skills are a game changer for consistent workflows. I built one for continuity/context between sessions and open sourced it. Works great for founders who jump between projects. github.com/alfredcertain/…
@md_raza3737 Spot on. Claude Skills are a game changer for consistent workflows. I built one for continuity/context between sessions and open sourced it. Works great for founders who jump between projects. github.com/alfredcertain/…
@0xCodez Nice! I’ve been using Claude heavily for structuring workflows too. Just released “Continuity” — a skill that saves context between sessions so you don’t lose the thread. Might be useful for your rally planning next time. github.com/alfredcertain/…
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