Dave Pyle @arrypyle

@BritishGas once again you service is a shambles.. agent failing to provide a complaint ref after over an hour of them not understanding the complaint... Ofgem here we come...

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Dave Pyle @arrypyle

3 years ago

@BritishGas @BritishGasHelp

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@BritishGas Now the complaint handler has texted me to say he is closing the complaint, yet he still hasnt grasped the basics of the issue in his explanation. @BritishGas @BritishGasHelp someone needs to contact me immediately to rectify as this is disgusting and not within law.

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Dave Pyle @arrypyle

3 years ago

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Dave Pyle @arrypyle

3 years ago

@markbaden79 @gloucesterrugby Mate it was like they only had 40 minutes in them. Piss poor.

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Dave Pyle @arrypyle

4 years ago

@BritishGas What a load of spunk

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Dave Pyle @arrypyle

4 years ago

@BritishGasHelp And its all recorded on your own lines so you are just greasing your own guillotine

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Dave Pyle @arrypyle

4 years ago

@britishgashelp @britishgashelp so even after agreeing with the complaint handler that the amount was incorrect and would be amended the app is still showing 635.40 will be going out and no is one answering on the direct message chat now.. the complaint is still open and you cant be called...

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Dave Pyle @arrypyle

4 years ago

@BritishGasHelp @BritishGasHelp @BritishGasHelp @BritishGasHelp for f***s sake answer or call me if you take that out of my account that you have confirmed is incorrect you become liable for causing someone to go into credit issues as you've already admitted fault yet havent confirmed

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Dave Pyle @arrypyle

4 years ago

@Pfizer909 @BritishGasHelp They say so but its still not showing correctly and they dont answer phones on a weekend or DMs on here regularly... crap

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Dave Pyle @arrypyle

4 years ago

@BritishGas Even better that your chat isnt working on the app right now too

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Dave Pyle @arrypyle

4 years ago

@BritishGas If my current account shows as -£229.30 ( caused by your system failing last year when you took over my account) why the hell would i need to pay you £635.40 a month when my last 5 months usage was only £520?? What is wrong with you??