A Small Orange @asmallorange

Homegrown Hosting - quality web hosting backed by top notch support. Please note Twitter is not a verified channel of support. asmallorange.com Austin, TX Joined April 2008

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A Small Orange @asmallorange

5 years ago

@TallBlondeGuy @TallBlondeGuy Please send us a DM with the ticket ID. We will be glad to take a look at it.

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@BenPeoplesInd Unfortunately, we currently do not have any plans to add Let's Encrypt support but this does not mean it is not being considered. We do not have an estimated time frame for if/when this feature may be added. We certainly appreciate your feedback.

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A Small Orange @asmallorange

5 years ago

@DissociationMVP Hello DissociationMVP. We see your DM. One moment to follow-up!

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A Small Orange @asmallorange

5 years ago

@rickysteele Hey There, Ricky. Chellie here. It's disappointing to hear about your experience with our customer service. Please send us a DM, and we'll be happy to help with a resolution.

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A Small Orange @asmallorange

5 years ago

@montaguederick Thank you for the replication steps, we will update our admins with this information.

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A Small Orange @asmallorange

5 years ago

@montaguederick Thank you for the DM. It can be a challenge when the admins are not able to replicate the errors that you are experiencing. If you could include any replication steps that would assist the admins.

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A Small Orange @asmallorange

5 years ago

@montaguederick We were able to locate the Ticket ID, and we are working to get it reviewed and processed by our Admin Team for you.

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A Small Orange @asmallorange

5 years ago

@montaguederick If you can let us know that Ticket ID, we'll be happy to work to get it escalated and processed for you.

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A Small Orange @asmallorange

5 years ago

@montaguederick @montaguederick thank you, we will continue to assist you there.

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A Small Orange @asmallorange

5 years ago

@montaguederick Hello there, thanks for reaching out. Please send us a DM with your ticket number so we can take a look.

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A Small Orange @asmallorange

5 years ago

@mikeschmitz Hello Mike, Our Admin Team is aware and they are actively engaged in getting this resolved. We are very sorry for the inconvenience, and do appreciate your bringing this to our attention.

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A Small Orange @asmallorange

5 years ago

@pedrobjorn Our offer to assist you with this issue still stands. Feel free to send us the ticket ID if you want to have us try to resolve this problem.

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A Small Orange @asmallorange

5 years ago

@pedrobjorn Alright well if you change your mind and would like a member of management to look at it, our DMs are open! We wish you the best moving forward.

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A Small Orange @asmallorange

5 years ago

@pedrobjorn Hey there visualbear, it might be able to be recovered. Do you have an existing ticket ID regarding this invoice or a restoration ticket you could have us look at?

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A Small Orange @asmallorange

5 years ago

@Siddhar65825099 Do you mean you are having trouble having the payment go through? Please send us a DM with your primary billing email so we can help look into this.

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A Small Orange @asmallorange

5 years ago

@BSitko We try to remain competitive with pricing while continuing to offer powerful hosting with exceptional service. We encourage you to contact our chat agents who can talk to you about the best renewal terms for you so your website remains successful.

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A Small Orange @asmallorange

5 years ago

@Alterkawia @RockCreekRunner Hello, Thanks for messaging us today. If you need assistance with a billing issue or investigation of a charge, our Live Support Team is available 24/7 to assist: chat.asmallorange.com If you have trouble logging in, simply click on the "new customer" tab.

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A Small Orange @asmallorange

5 years ago

@FromPorts @Arubait @Menarama Hello, Thanks for messaging us. Can you please send us this report in an email addressed to [email protected] ? We will be glad to get this reviewed by our abuse team for you.

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A Small Orange @asmallorange

5 years ago

@lborsato Hi Larry, Thanks for messaging us. We are able to access the cPanel on that server without error by going to this address. oneill.asoshared.com:2083 If you are not able to connect to cPanel you might try opening a private window in Safari and that should allow you to connect.