Booking.com @bookingcom

@2_pegs Hi there, we understand the urgency of your concern. We've responded to your message privately. Please check it at your earliest convenience.

Hi there, thank you for reaching out to us and sharing the details of your concern. However, it's important to know that we provide an online platform through which properties can advertise their service. By making a reservation, you enter into a direct (legally binding) contractual relationship with the accommodation provider and, from that point, we act solely as an intermediary between you and them. If you still need support, we'll be happy to check your case and assist you. Feel free to DM us the following details: • Confirmation number: • Pin code: • Name on the reservation:

Hi there, we regret your experience as the room temperature was 42 °C, which is unsafe and uninhabitable for you. We’d like to see how we can support you with your complaint. For us to help you here, please send us a private message with the following information: • Pin code: • Name on the reservation: We'll get back to you as soon as possible. Alternatively, for immediate support, you can always give us a call here: book.i.ng/6187sImrv.

Hi there, thanks for getting back to us. We appreciate your time in responding to us and understand the significance of this matter. However, we have not received the details we requested via private message. If you have sent the information through other platforms, please be aware that this is a different platform, and we do not have access to your details from there. We can only verify your reservation once you have shared the necessary details with us here. Furthermore, to enhance our assistance, we kindly request that you provide the following details via direct message: • Confirmation number: • Pin code: • Name on the reservation:

@EidFiras26996 Hi Firas, we understand your frustration. We've responded to your message privately. Please check it at your earliest convenience.

Hi there, thank you for reaching out to us. We sincerely regret the inconvenience you have experienced. It is unfortunate that certain individuals fraudulently use the Booking.com name to impersonate our company, thereby taking advantage of our guests and potential employees. Please be advised that we do not communicate through applications such as Telegram or WhatsApp, as we do not conduct recruitment or provide customer support via these channels. Furthermore, regarding your reservation that was canceled by the property, please direct message us the following details, and we will respond to you promptly: • Confirmation number: • Pin code: • Name on the reservation: Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, please call our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6187sImrv.

@ge_nta Hi there, we have sent you a private message regarding your inquiry. Please check your messages for further assistance.

@ge_nta Hi there, We had a look at your booking and we regret to seeing about your experience with the accommodation. Please keep in mind the policies on our platform belong to the accommodations, and guests are contractually bound to them. This means, only the accommodations themselves can issue refunds, also after complaints. Our colleagues forwarded your complaint to the accommodation, however they didn't offer any refund/compensation. Our colleagues gave you a small compensation from our side (paid out of our own pocket), this is not in relation to the refund request you have from the accommodation. This was a small gesture of good will, because we value you as our customer. We cannot offer more from our side. The property does not agree as well to a modification of your reservation, meaning that even if we would modify the date for your stay, they will retain the full price as per original terms and conditions. While we cannot assist further, you can try negotiating with the accommodation directly (contact details are in your confirmation email). If you ever need help with a different booking again, we are here for you. We wish you better experiences in the future.

@Fruci86 Hi Tom, we understand your frustration. We've responded to you via private message. Kindly check it.

@Fruci86 Hi Tom, we regret your experience. We've responded to your message privately. Please check it at your earliest convenience.

@irenemolloy1 Hello Irene, We are sorry to inform you your account has been suspended due to your booking history. Please, accept our apologies for not being able to assist you further.

@Elizabe55798176 Hola Elizabeth, para que podamos revisarlo te pedimos que nos envíes por mensaje privado los siguientes datos: - Número de confirmación: - Código PIN: - Nombre del huésped que aparece en la reserva: Quedamos a tu espera.

@ICryptoCrown Hi there, unfortunately we're unable to assist with Flight reservations through social media, but you can contact our Flights team here: book.i.ng/6175jMn3W, or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677

Hi there, we regret hearing this and would like to check your booking, please send us a private message with the following details, and we'll get back to you as soon as possible: - Pin code - Name on the reservation (meaning the name of the traveler) Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, please call our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6179jMVVV Also, at this time, we only offer support for accommodation bookings via social media. For questions about Flights, Taxis, or Insurance, you can reach out to the dedicated support team here: book.i.ng/6175jMn3W

Hi Toby. Thank you for reaching out. While we cannot confirm anything yet, there is a chance the link is fraudulent, however, not necessarily the property itself. It is indeed best not to use suspicious links, and we strongly advise not clicking the link or proceeding further. To look into this for you, please send us a private message with the following details: - Confirmation number - PIN - Name on the reservation And we will get back to you as soon as possible.

@Rebecca61108293 Hello Rebecca, thanks for reaching out. Please review our reply via DM, we have explained the conditions of the type of booking you made to you. Kind regards.

@PrinceG829670 Hi there, We regret to hear that you are not able to cancel your booking. In order to assist you here, please send us a dm with the following details: - confirmation number - pin code - name on the booking

Hi there, the promotional codes we offer are issued by the Marketing Department, which randomly sends them via email, therefore, we regret that we are unable to offer you one at this time. However, we can recommend that you check our travel deals section, since you may sometimes find discounts for your selected destination there: book.i.ng/6014vofC4

Hi Denise, we regret to hear about what happened. As much as we would like to support you here, due to GDPR laws only our specialized Partner team have access to your details and tools to assist you. You can find the contact information for our Partner Support team here: book.i.ng/6184sIzOp?

Sentimos que no hayas recibido el dinero, Alberto. No sabemos lo que ha ocurrido exactamente. Si quieres que lo revisemos, envíanos un mensaje privado con los siguientes datos y nos pondremos en contacto contigo lo antes posible: - Número de confirmación - Código PIN - Nombre que aparece en la reserva - Detalles de tu solicitud Como alternativa, si necesitas asistencia inmediata, siempre puedes llamarnos aquí: book.i.ng/6179jMVVV Un saludo.