Brandy @codebrandy

Web developer Joined July 2019

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Brandy @codebrandy

3 weeks ago

@ConsumersNCC @NgComCommission @GloWorld refund. Please keep me updated on the outcome of your review.

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@ConsumersNCC @NgComCommission @GloWorld yet I was credited with only 14.5 GB regular data and 3 GB night data, with no clear disclosure of the campus charging mechanism before purchase. I look forward to a fair resolution, either by crediting the remaining data to match the advertised offer or providing an appropriate

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Brandy @codebrandy

3 weeks ago

@ConsumersNCC @NgComCommission @GloWorld I will suspend use of the data bundle while your review is ongoing. I trust that your investigation will take into account that the ₦5,000 Campus Booster plan was advertised in the app as 32 GB (including 3 GB Night Data)

Gloworld @GloWorld

3 weeks ago

@codebrandy @ConsumersNCC @NgComCommission Hello @codebrandy @ConsumersNCC @NgComCommission, thank you for reaching out to us. We will review the issue regarding the data allocation. To facilitate our review, we kindly request that you temporarily suspend use of the data bundle until the review is concluded. We appreciate

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Brandy @codebrandy

3 weeks ago

@GloWorld @ConsumersNCC @NgComCommission @ConsumersNCC @NgComCommission An apology alone does not resolve the issue. I expect this issue to be resolved by either crediting the remaining data to match the advertised 32 GB or issuing a full refund. Please provide a clear resolution rather than a generic apology.

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Brandy @codebrandy

3 weeks ago

That important condition is not disclosed anywhere on the purchase page. Had it been clearly stated that I would only receive 14.5 GB of actual data, I would not have subscribed. Advertising a plan as 32 GB without clearly explaining that users are only credited with 14.5 GB..

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Brandy @codebrandy

3 weeks ago

should not have to discover key terms only after making payment. @ConsumersNCC @NgComCommission @GloWorld

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Brandy @codebrandy

3 weeks ago

regular data is misleading. I am requesting that you either credit my account with the remaining data to match the advertised 32 GB or issue a full refund. If this is not resolved, I will escalate the matter to the appropriate consumer protection authorities because customers..

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Brandy @codebrandy

3 weeks ago

@GloWorld @ConsumersNCC @NgComCommission I have sent it

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Brandy @codebrandy

3 weeks ago

@GloWorld @ConsumersNCC @NgComCommission I paid for the 32GB data bundle, but I only received 14GB. This is unacceptable. Kindly investigate this issue and credit the remaining data as soon as possible.