Coles Supermarkets @Coles

@alphabossman thanks for bringing this to our attention. Please send us a private message with the store you purchased the item at and the specific name of the item so tht we can follow this up internally for you with the relevant teams. x.com/messages/compo…

@ohsixoneoh thank you for your enquiry. If you cab send us a private message with your local store we'd be happy to look into this for you. x.com/messages/compo…

@james_spir19274 we're pleased to hear of your positive experience at our Warringhah Mall store. We'll be sure to pass on your compliment feedback to the relevant internal team. We look forward to seeing you in store again soon.

Hi, MssJilly. We 're sorry to hear that you have had a poor experience with your Coles Online order. We would like to look into this for you. Please send is a private message with further details about the issue and your Coles Online order number so that we can refer this to the relevant internal team who will be back in contact with you.

Hi Jazzy, thanks for getting in touch. We'll be sure to share your feedback with the team. Unfortunately, we're unable to share our supplier's details. However, if you send us a DM via the link confirming your local store location, and the specific product you're after, we'd be happy to double-check if there's any availability near you.

@MD120470 thanks getting in touch. Your feedback regarding this matter has been forwarded to the relevant team for their information and consideration. Once again, thank you for taking time to contact us.

@shockadelicaust We're sorry for any disappointment, and we'll ensure your feedback is shared with the relevant team so they're aware. We hope to see you in store soon. (3/3)

It's our job to provide customers with choice and value but with limited shelf space we have to balance providing choice with making sure the most popular products customers want to buy are available every time they shop. Keeping products that are not selling on shelf makes this difficult. (2/3)

@shockadelicaust thanks for getting in touch. Unfortunately we're not stocking the Dare Triple Espresso Iced Coffee anymore. We understand how frustrating it can be to see a favourite product disappear from the shelf, and we can assure you that this decision is not one made lightly. (1/3)

@ashmoore69 thanks getting in touch. We apologise for inconvenience this has caused. Your feedback regarding this matter has been forwarded to the relevant team for their information and consideration.

hi Chris, thanks for getting in touch. We're sorry to hear of your feedback and want to ensure you that we work closely with our suppliers to correct any problems that may arise and we appreciate it when our customers take the time to let us know when our standards have not been met. Please be assured that your comments have been referred to the relevant team who will raise your concerns with the supplier. As this is a non-Coles brand product, we are unable to comment on the quality of a product not made by us. We would recommend that you contact the supplier directly as they will be able to assist you further. Customers who are not satisfied with any purchase made from our stores are encouraged to return the product and receipt to the store for a refund or replacement. We hope this info helps.

hi Simon, thanks for getting in touch. We're sorry to learn of your experience with the store. Please be assured that we aim to provide a clean and safe environment at all times for our customers and it is disappointing that our standard hasn't been met on this occasion. We've now passed this info onto our Store Manager and Regional Manager for their attention. We hope to see you back in store soon.

Hi Kath, thanks for getting in touch. Pricing is influenced by a wide range of factors including the prices suppliers charge us, seasonal factors including availability of and quality of product, transport and distribution costs, and various promotional activities offered daily by competitors in the marketplace. We will continue to monitor this product, and all our products, to ensure that we remain price competitive.

Hi Cynthia, thanks for getting in touch. We sincerely apologise for the inconvenience and poor experience you had. Too investigate this case further, could you please provide us with your full name, your contact details and your order ID in a private message? We look forward to your response.

Hi John, thanks for getting in touch. It's always great to hear that our customers think we are doing well! We are always striving to improve our business and feedback such as yours is always welcomed and appreciated. We'll be sharing your kind words to the Store and Regional Managers to pass on to the team as well. We hope to see you in store soon!

Thank you for reaching out to us. We apologise for the inconvenience. We are continuing to work through the increasingly complex supply and demand issue across the Yoghurt category. Supply remains intermittent due to the elevated demand and capacity constraints within Yoghurts. We acknowledge the availability on shelf is currently patchy, but we are expecting it to recover in the beginning of April.

@Steve_Richo1 Hi, we're sorry for the mishap. Please feel free to click on the link and send us a message with the requested information. We look forward to hearing from you. x.com/messages/compo…

thanks for getting in touch. We wanted to let you know that we’ve received your enquiry and we have referred your enquiry to the relevant team and will let you know when they have responded. If you have any additional details in the meantime, feel free to share them. Thank you for taking time to contact us.

thanks for getting in touch. Coles has been working very hard to improve the shopping experience in our stores and deliver better value on our shelves. To support this, we've been actively cutting prices on those products our customers buy the most in order to make a real difference to their everyday grocery bills. We understand that great value for money is very important to people these days and this is why we are constantly looking for new and innovative ways to reduce the cost of shopping at Coles. Unfortunately though the price of some products in our stores will inevitably rise. In recent years we have significantly intensified our in-store promotions and have implemented our 'Prices are Down' campaign, which is designed to reduce the everyday prices of the products that customers buy the most at Coles. However, we will continue to monitor this product, and all our products, to ensure that we remain price competitive. We hope this clarifies further for you and hope to see you in store soon.